Procco Financial Services W.L.L

Procco is the fintech branch of Tasheel Finance, the absolute leader of personal finance in Saudi Arabia with approximately 47% of the market share.

Main Responsibilities:
- Acting as the PMO, overseeing more than 100 initiatives.
- Being the champion for agile practices implementation.
- Leading critical fintech projects.
- Leading the execution of the IT Steering Committee activities.

Main Achievements:
- Implemented an agile process in less than 3 months.
- Refined and started the IT Steering Committee process and communications.
- Improved considerably the visibility and prioritization of more than 100 initiatives

Head of IT PMO

Tasheel Finance

Tasheel Finance, the absolute leader of personal finance in Saudi Arabia with approximately 47% of the market share.

Main Responsibilities:
- Acting as the PMO, overseeing more than 100 initiatives.
- Being the champion for agile practices implementation.
- Leading critical fintech projects.
- Leading the execution of the IT Steering Committee activities.

Main Achievements:
- Implemented an agile process in less than 3 months.
- Refined and started the IT Steering Committee process and communications.
- Improved considerably the visibility and prioritization of more than 100 initiatives

Yera

Yera brings AI-driven clarity to your customer support interactions, enabling your team to act swiftly and elevate customer satisfaction.

With Yera, you:
- Win back 1 day a week.
- Get Automated AI Insights for Support Tickets (100% of tickets covered).
- Find the Performance of Your Team and the 80/20 of Your Issues.
- Tailor AI Prompts for Critical Insights Extraction.
- Easy Integration with Tools You Already Use.

CEO | Member of Management Board

CEO | Business and Delivery Director

Mindly was the software agency where Yera originated from.

My mission here was to create the first PMO and its KPIs, plus manage a couple of software development projects for fintechs in Estonia.

For the first version of PMO we used agile methodology (Scrum), recurrently checking our velocity, rework, billability, and prioritizing needed improvement in regular retrospective meetings. 

In the end, I got also involved as the project leader of Yera's first version development and its team, later converting into the Business Director / General Manager of Yera.

Head of Software Projects (Mindly)

BFG International

BFG is one of the top players globally in composite material components, attending from construction and railways, to military and automotive in every continent of the globe.

Here my main activities and roles were:

- Managed multi-million, international, and complex programs and projects of construction (skyscrapers, metro stations, and marinas), wind energy (nacelles and spinners), and railways (urban trains and metro), from the bid phase to the post-project relationship.

- Acted as Key Account Manager for companies clients like Siemens, Bombardier, Alstom, Vestas, GE and more.

- Led new business development like the joint venture initiative between WindStripe and BFG in Latin America for providing a full hybrid energy solution (wind + solar) for telecom companies and remote areas.

- Participated in several new business developments for providing components to automotive (electric cars, busses, tractors, and trucks), Aerospace, Rails, and Wind Energy and having the opportunity to negotiate with governments (Colombia and Brazil), big corporations and NGOs like the United Nations.

- Managed the risks of global supply chain and procurement, and the relationship with different suppliers from different places of the globe (France, Germany, Hungary, Finland, China, Spain, Brazil, Japan, and more).

Senior Project and Key Account Manager (Construction, Railways and Wind Energy)

Ambev Tech

In charge of a complete division for Ambev (Budweiser) of software products dedicated to Supply Chain, Manufacturing, and IoT that provides currently software products and platforms to Ambev in Brazil and Latin America, composed of approximately 50 employees divided into squads and into an agile / DevOps environment. 

Technologies & Tools: C#, Angular, Node, React, Python, Firebase, Elastic, MS SQL Server, RabbitMQ, Solace PubSub+, Docker, Kubernetes, Azure DevOps, Team City, Jira, GitHub, Slack and MS Power BI.

Main achievements:

- Agile culture and process implemented at product teams/squads and performance measurement made in real-time (performance KPIs) using MS Power BI and Jira.

- DevOps culture implemented and running at development teams using Azure DevOps.

- Reduced rework (less than 5% rework rate) and improved efficiency at hours usage (90,4% efficiency rate).
 
- We re-created the main supply chain software platform of the biggest beer company in the globe, using Microservices architecture and implementing new IoT / industry 4.0 features.

Head of Operations and Software Development

Euax Consultoria - Estratégia | Projetos | Processos

EUAX is the top project management consulting services provider in the southern region of Brazil.

Here I acted as a third-party project and program manager in different multi-million projects and created project management offices for construction, energy, and manufacturing international clients.

Some examples are:

- Project Management in 2 highway construction projects in Rio Negrinho (State of Parana, Brazil) and the creation of PMO, after an AS-IS and TO-BE process analysis with BPM methodology.

- Project Management and PMO creation for the Tigre SA (the biggest manufacturer in Latin America of pipes and flowing systems for civil engineering).

- Attended international seaports (Itapoa) and electrical components manufacturers (SEL) as a project management consultant.

-Supported in classes and materials for preparing students for PMP and Microsoft Certifications.

Projects and Program Manager (Construction and Manufacturing)

Grupo Linx

Linx is the biggest software solutions provider in Latin America for the retail sector.

Here managed programs of ERP implementation in all regions of Brazil and Latin America for different retail store chains. Each program could involve more than 100 smaller implementation projects in stores in different states and cities in all the regions of Brazil and needed most of the time to involve training and the logistics of a team of consultants.

Some examples of store chains that I managed in the implementation program are:

- Mundo Verde: Biggest store chain in Brazil of natural and organic products.

- Contem 1g: Perfumery store chain with more than 100 stores.

Program Manager - ERP and Software

GATI labs.

Managed several projects of software development and ERP implementation for clients of different industries like Plastics, Oil and Gas, and Pharmaceutics.

Technologies & Tools: PHP, Symfony, Code Igniter, Ruby On Rails, MySQL, MS SQL, HTML, CSS, Javascript, JQuery, WordPress, Magento and GitHub.

Software Project Manager

PayLease

Worked remotely as full-stack web developer developing back-end for Paylease SaaS solution for real estate (it converted into 100+ employees company later) and, developing web portals for real estate customers from San Diego area and some blogs. 

Technologies & Tools: PHP, MySQL, HTML, CSS, Javascript, JQuery, WordPress and GitHub.

Web Full Stack Engineer (remote)

Faculdade de Tecnologia e Ciências

Worked as full-stack web developer developing web portals and internal tools for the university, and, as software engineering instructor.

Technologies & Tools: PHP, MySQL, HTML, CSS, Javascript, MS Access & VB.

Full Stack Developer (Internship)

Brazilian/Spaniard experienced international projects and program leader with over 15 years experience managing complex initiatives in the IT, software, construction, manufacturing sectors across Europe, Middle East, Asia, and the Americas.  

Areas of expertise include:

- Global Project/Program Management - Oversaw $100M+ projects from planning to execution across industries like infrastructure, energy, and software.

- PMO Development - Created Project Management Offices, implemented metrics/KPIs, and established processes to optimize operations in organizations ranging from startups to corporates.

- Technical Operations - Directed development teams to build scalable software solutions using agile methodologies, DevOps, and the latest technologies.

- Cross-functional Leadership - Led diverse international teams across departments including engineering, construction, marketing, HR, and more.

Change Management - Transformed operations by ushering organizational improvements and new technologies such as ERP, IoT, and AI.

- Client Relations - Managed key accounts, developed trusted partnerships, and ensured customer satisfaction for global giants like Siemens, Bombardier, Alstom and AB Inbev.

- Proven ability to deliver complex international projects from concept to completion while building high-performance teams, gaining buy-in, and forming lasting partnerships. Excited to drive innovation that accomplishes extraordinary outcomes.

Eduardo Levenfeld

Peak X2 Performance Coaching & Leadership Development

Peak X2’s mission is simple. 

We help you grow your personal and your people’s impact so that you can focus on doubling your business’ productivity and profitability over the next 12-18 months.

During this period we will help you optimise your own performance as founder and that of your senior team.

Secondly, we will help you build a clear communication plan for your business’ vision and mission statement and then align your organisational values with that of your workforces’.

We have worked with over 50+ founders from numerous 6,7 and 8 figure businesses, including The Legal Director, The European Medical Journal, Casso Oil & Gas, Previse and Start with Data.

We help you achieve these outcomes via cognitive behavioural therapy, neuro linguistic programming and motivational interviewing techniques in 121 coaching sessions and small-group workshops.

Founder

▪️WHAT I DO: Alex helps successful professionals look, feel and perform better. 

Working as a coach and mentor with directors, VPs, CXO and entrepreneurs, he works holistically to help them rebalance their health, losing 14-30 lbs in the process so that they can rise to the next level personally and/or professionally.

Alex is an ex-FTSE100 Executive with a background in physical performance and psychology. He’s also an ultra challenge enthusiast, having competed in numerous events, from a 100 mile run, 700 mile triathlon and Iron Man to name a few.

▪️HOW I DO IT: Physical and mental transformation, like your brick and mortar residence, is built on 4 Key Pillars

1. Exercise & Movement 
2. Nutrition & Energy
3. High-Performance Routines & Behaviour Change
4. Mindset 

If any one of these pillars is weak or not present, you will not sustain your performance or results. 

How many times have you heard of people losing weight and then putting more back on? 

Or getting a promotion and then reaching burn out or being overwhelmed with anxiety? 

Alex works with you holistically using pioneering studies from the field of human psychology, his decade long studies of health and the human body and a unique array of coaching methodologies to help you build each pillar brick by brick. 

▪️SERVICES I PROVIDE 

👨‍💻👨‍💻 1-1 Executive Performance Coaching 
🎤 Keynote speaker 
🏡 Executive/Team Immersion Retreats

◾️TYPES OF CLIENTS - I’ve personally coached 112 clients over the last 4 years in the following roles:

⚡️C-Suite Executives
⚡️CEOs
⚡️VPs
⚡️Directors 
⚡️Senior Management 

If you would like to look, feel and perform better and are ready to ditch the all-or-nothing mindset and just have it all - achieving real, tangible results.

I want to connect with you.



▪️WANT TO FIND OUT MORE?

📲 DM me here on LinkedIn 



▪️READY TO TALK?

☎️ Book a FREE discovery consult with me today: 
https://calendly.com/alex-carter-coaching/discovery

Founder | Elite Health & Performance Coach 

The Institute of Fitness Behaviour Change

Director Of Operations

Head Of Marketing

Success Coach

RS Components

I work to deliver innovative global strategies to enhance digital experiences for millions of customers around the world.

Head of Product - Buy Domain

Key Responsibilities:

Responsible for building a high performing new capability team from the ground up, training, mentoring, and embedding BT process in technical hybrid (waterfall and agile) digital process models.
Improve cross departmental ways of working between the technology and operations arm of BT and the consumer digital part.
Oversee the sales aspect for the Digital Transformation of BT Consumer Digital’s e-commerce, sales through service and personalisation engine deliverables.

Achievements:

Delivered new call handling agent software, reducing total call handling time in the trial agents by 17%.
Delivered incremental capability for both My BT web and application variants, reducing PTC by 2%, error rate by 7% and increasing sales across the board.
Delivered the largest personalisation engine ever used within the business for personalised selling and e-commerce redesign, grossing an incremental 2k recontracts per week (16% uplift) and oversaw the programming that was set to deliver £16.1m NPV over 5 years.

New Digital Capability Lead

Responsible for the delivery and optimisation of 6 strategic workstreams.

Work across digital, marketing, commercial and information technology to deliver experiences which allow existing customers access to the service elements of their cross BT portfolio products. Also responsible for the end to end sales experience to existing customers and personalisation projects.

Senior Product Owner

Responsible for the upsell and cross selling of all core BT consumer products and additional services in a digital service environment.

Driving synergies and change across online/digital and our contact centre operatives systems, ensuring alignment which is geared at reducing total call handling time and helping agent understand customer issues quicker and more efficiently.

Business verification test lead for the Consumer.com programme.  This £32 million programme looks at completely redesigning the way that customers interact with BT online and gives them the capability to self serve many more issues themselves rather than relying on assisted channels.

Ensure that all solutions allow us to measure common analytical metrics through Adobe DTM and have the necessary tagging solutions to allow us to successfully measure true Propensity to Call rates.

Align other functions across the consumer business, so that traffic is directed to online channels for those customers that may need or want to upgrade any element of their product holding and ensuring the maximum volume of traffic is sent through to BT.com/My BT.  Also responsible for optimising in life page funnels and conversion.

Building an end to end UX and UI experience that provides additional capability for customers to manage their products/services online.

Extending this build to include a 3 year robust digital strategy to allow for a £5 million benefits case to be realised.

Product Owner / Digital Marketer

Telefonica

•	Defining and delivering digital change initiatives and outcomes that radically transform the consumer P&L through selling and serving more customers through digital channels.
•	Business lead for a number of IT scrum teams and manage resource to deliver new change initiatives across online (desktop & mobile).
•	I work with the wider business to define the scope and requirement for each change initiative and act as the key point of contact for a change initiative within the online team.


•	Prioritise requirements based on identified business benefits and manage the trade-offs between scope and delivery date to agree plan of record with the IT delivery teams
•	Influence and engage with stakeholders on the priority of delivery and pace of change.
•	Ensure that new online capability meets our online standards e.g. fully optimised for SEO, appropriate page display and tagging, UX and UE considerations and journeys.
•	I maintain the vision of a change initiative, taking requirements from the business and manifesting this into online and multi-channel solutions making sure the objectives are delivered.
•	Work closely with the Online Customer/ User Experience team to input into the user experience definition process.
•	Ensure the customer experience meets the business objectives and can be delivered by the IT delivery teams within budget and timescales. To ensure any change initiatives align with our online strategy and overall priorities.
•	I work closely with the Online Operations team to develop multi-channel delivery service improvements and launch these across both voice and online channels. This includes defining and measuring the effectiveness of an initiative post launch.

Multi Channel Product Owner (Digital)

Telefónica UK

Ownership of all Prepay KPIs: Handsets, Mass distribution (Standard, International), O2 Travel, Top up.

ownership of freesim site within the online channel 

Supporting DR & Commercial on successful delivery of campaigns and commercial activity

Driving focus and conversion onto the category.

Category management – 

•	Creation of forecasts, action plan & calendar of events for coming quarter and year, aligning plans to P&L, commercial props and campaigns 

•	Agree targets with commercial and ensure outlooks align with finance 

•	Analysing & Commentary – Analysis of effectiveness of merchandising across the site following execution of props. Deep dive analysis into new props, issues etc. 

•	Tracking sales plans and performance 

•	Ensuring activity is in place across the four levers:

•	Merchandising - Provide steer and set direction for commercial direction of the our trading platforms. 

•	Own Merchandising prioritisation for prepay changes process - inputting briefs and demand, prioritisation of change and tracking implementation.

•	Facilitator between merchandising, traders, vendors and product owners

•	Capability - Support scoping of new Change activity, underpinning benefit and influencing future roadmap. 

•	Marketing -  Ensure Uvs meet required levels and work with DR team to optimise spend. 

•	Commercial – Work to maximise sales opportunity through prop, price, availability & exclusives. 

•	Competitor analysis – both domestic and international

•	Underpin benefits for new change initiatives and BAU changes – alignment with finance.

•	Support integration of Freesim back into main shop experience. 

•	Responsible for coordinating and delivering the monthly and quarterly sales plan wrap up meetings each month and every quarter, producing scripted analysis and presenting findings to the head of online sales and service.

(Interim) Head of Prepay Online Trading

Friends Life group

Involved in project based activities within the Retirement Income department.

Managed the internal intranet communications to staff concerning the development of the Retirement Income department.

Coordinate communications between various functions of the Retirement Business Unit and develop a monthly newsletter to convery these.

Through customer research, script editing and training of customer call centre staff, jointly responsible for the increase in annuity customer retention rates from 25% - 50%.

Responsible for the coordination, collation and digitalisation of product literature pieces.

Marketing Communications Consultant

Malaria No More UK

As a voluntary event executive I:

Through individual initiatives raised over £4,500 for charitable causes.

Was involved and appeared in 14 pieces of local and national press including national "Mozzy Air Campaigns", The Sun's Travel Health piece and talking live on BBC Radio Wiltshire's talkshow.

Organised and hosted RAG raids, church speaking events and pub fundraisers.

Was awarded the Barnardos Innovation award at Loughborough University for the most inventive fundraising initiative.

Voluntary Fundraising Executive

3M Health Care

Responsible for national marketing campaigns, tactics, demand planning and sales of a number of Tegaderm branded products.

Formed part of the global branding team for a new research and development project with a £10 million first year sales potential.

Launched products into both the acute secondary care and primary care markets, negotiating terms with channel intermediaries and utilising associated marketing tools and functions.

Developed an advanced wound care series of e-learning modules, overseeing and completing the entire project.  These modules enabled our customers to improve their educational needs and have received accreditation from the Royal College of Nursing.

Responsible for the updating and transfer of information to the new Siebel CRM software programme.

Developed and implemented strategic marketing plans for my portfolio, including zero budgeting, competitor analysis and future action plans for 2010/2011.

Marketing Coordinator & Product Portfolio Manager

Peak-Performance Coach ⚡️ I coach busy, successful men who need to look, feel and perform at their best consistently | ⬆️ resilience, ⬆️ energy, ⬆️ drive AND 14-30lbs lighter in 90 days or less | Book a FREE consult ⬇️

🦸‍♂️📈Let us help you grow your personal and senior leaders impact so that you can focus on doubling your business’ productivity and profitability over the next 12-18 months.

Alex has over 2000+ hours of coaching under his belt with 120+ corporate leaders from across the UK and USA, many of whom are founders of start-up, scale-up and high growth firms.

Alex Carter is an ex-FTSE100 executive with specific experience in Digital Transformation, working with brands like BT, O2, Eurostar and RS components across a diverse range of industries and roles.

Alex himself is an extreme ultra endurance athlete, having conquered an Iron Man, 100 mile run, 2 body transformations, numerous ‘marathon swims,’ including Lake Zurich and Windemere, a 700 mile ultra triathlon and currently training to swim The English Channel in 2025.

Alex draws from his own diverse experiences, cutting-edge research from the field as well as his own models and frameworks adapted from the worlds of elite sports and the military  - areas where peak performance is key.


What can I offer you?

▪️𝟏-𝟏 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐜𝐨𝐚𝐜𝐡𝐢𝐧𝐠 - focussed around mental health, personal development and people performance strategy 

▪️𝐒𝐦𝐚𝐥𝐥 𝐠𝐫𝐨𝐮𝐩 𝐰𝐨𝐫𝐤𝐬𝐡𝐨𝐩𝐬 - to review your how your company mission and vision is communicated and align values between your organisation and your workforce to drive performance and productivity 


Want to find out more?

📲 www.peak-x2-corporate-retreats.com

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Eduardo Levenfeld

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