Procco Financial Services W.L.L

Procco is the fintech branch of Tasheel Finance, the absolute leader of personal finance in Saudi Arabia with approximately 47% of the market share.

Main Responsibilities:
- Acting as the PMO, overseeing more than 100 initiatives.
- Being the champion for agile practices implementation.
- Leading critical fintech projects.
- Leading the execution of the IT Steering Committee activities.

Main Achievements:
- Implemented an agile process in less than 3 months.
- Refined and started the IT Steering Committee process and communications.
- Improved considerably the visibility and prioritization of more than 100 initiatives

Head of IT PMO

Tasheel Finance

Tasheel Finance, the absolute leader of personal finance in Saudi Arabia with approximately 47% of the market share.

Main Responsibilities:
- Acting as the PMO, overseeing more than 100 initiatives.
- Being the champion for agile practices implementation.
- Leading critical fintech projects.
- Leading the execution of the IT Steering Committee activities.

Main Achievements:
- Implemented an agile process in less than 3 months.
- Refined and started the IT Steering Committee process and communications.
- Improved considerably the visibility and prioritization of more than 100 initiatives

Yera

Yera brings AI-driven clarity to your customer support interactions, enabling your team to act swiftly and elevate customer satisfaction.

With Yera, you:
- Win back 1 day a week.
- Get Automated AI Insights for Support Tickets (100% of tickets covered).
- Find the Performance of Your Team and the 80/20 of Your Issues.
- Tailor AI Prompts for Critical Insights Extraction.
- Easy Integration with Tools You Already Use.

CEO | Member of Management Board

CEO | Business and Delivery Director

Mindly was the software agency where Yera originated from.

My mission here was to create the first PMO and its KPIs, plus manage a couple of software development projects for fintechs in Estonia.

For the first version of PMO we used agile methodology (Scrum), recurrently checking our velocity, rework, billability, and prioritizing needed improvement in regular retrospective meetings. 

In the end, I got also involved as the project leader of Yera's first version development and its team, later converting into the Business Director / General Manager of Yera.

Head of Software Projects (Mindly)

BFG International

BFG is one of the top players globally in composite material components, attending from construction and railways, to military and automotive in every continent of the globe.

Here my main activities and roles were:

- Managed multi-million, international, and complex programs and projects of construction (skyscrapers, metro stations, and marinas), wind energy (nacelles and spinners), and railways (urban trains and metro), from the bid phase to the post-project relationship.

- Acted as Key Account Manager for companies clients like Siemens, Bombardier, Alstom, Vestas, GE and more.

- Led new business development like the joint venture initiative between WindStripe and BFG in Latin America for providing a full hybrid energy solution (wind + solar) for telecom companies and remote areas.

- Participated in several new business developments for providing components to automotive (electric cars, busses, tractors, and trucks), Aerospace, Rails, and Wind Energy and having the opportunity to negotiate with governments (Colombia and Brazil), big corporations and NGOs like the United Nations.

- Managed the risks of global supply chain and procurement, and the relationship with different suppliers from different places of the globe (France, Germany, Hungary, Finland, China, Spain, Brazil, Japan, and more).

Senior Project and Key Account Manager (Construction, Railways and Wind Energy)

Ambev Tech

In charge of a complete division for Ambev (Budweiser) of software products dedicated to Supply Chain, Manufacturing, and IoT that provides currently software products and platforms to Ambev in Brazil and Latin America, composed of approximately 50 employees divided into squads and into an agile / DevOps environment. 

Technologies & Tools: C#, Angular, Node, React, Python, Firebase, Elastic, MS SQL Server, RabbitMQ, Solace PubSub+, Docker, Kubernetes, Azure DevOps, Team City, Jira, GitHub, Slack and MS Power BI.

Main achievements:

- Agile culture and process implemented at product teams/squads and performance measurement made in real-time (performance KPIs) using MS Power BI and Jira.

- DevOps culture implemented and running at development teams using Azure DevOps.

- Reduced rework (less than 5% rework rate) and improved efficiency at hours usage (90,4% efficiency rate).
 
- We re-created the main supply chain software platform of the biggest beer company in the globe, using Microservices architecture and implementing new IoT / industry 4.0 features.

Head of Operations and Software Development

Euax Consultoria - Estratégia | Projetos | Processos

EUAX is the top project management consulting services provider in the southern region of Brazil.

Here I acted as a third-party project and program manager in different multi-million projects and created project management offices for construction, energy, and manufacturing international clients.

Some examples are:

- Project Management in 2 highway construction projects in Rio Negrinho (State of Parana, Brazil) and the creation of PMO, after an AS-IS and TO-BE process analysis with BPM methodology.

- Project Management and PMO creation for the Tigre SA (the biggest manufacturer in Latin America of pipes and flowing systems for civil engineering).

- Attended international seaports (Itapoa) and electrical components manufacturers (SEL) as a project management consultant.

-Supported in classes and materials for preparing students for PMP and Microsoft Certifications.

Projects and Program Manager (Construction and Manufacturing)

Grupo Linx

Linx is the biggest software solutions provider in Latin America for the retail sector.

Here managed programs of ERP implementation in all regions of Brazil and Latin America for different retail store chains. Each program could involve more than 100 smaller implementation projects in stores in different states and cities in all the regions of Brazil and needed most of the time to involve training and the logistics of a team of consultants.

Some examples of store chains that I managed in the implementation program are:

- Mundo Verde: Biggest store chain in Brazil of natural and organic products.

- Contem 1g: Perfumery store chain with more than 100 stores.

Program Manager - ERP and Software

GATI labs.

Managed several projects of software development and ERP implementation for clients of different industries like Plastics, Oil and Gas, and Pharmaceutics.

Technologies & Tools: PHP, Symfony, Code Igniter, Ruby On Rails, MySQL, MS SQL, HTML, CSS, Javascript, JQuery, WordPress, Magento and GitHub.

Software Project Manager

PayLease

Worked remotely as full-stack web developer developing back-end for Paylease SaaS solution for real estate (it converted into 100+ employees company later) and, developing web portals for real estate customers from San Diego area and some blogs. 

Technologies & Tools: PHP, MySQL, HTML, CSS, Javascript, JQuery, WordPress and GitHub.

Web Full Stack Engineer (remote)

Faculdade de Tecnologia e Ciências

Worked as full-stack web developer developing web portals and internal tools for the university, and, as software engineering instructor.

Technologies & Tools: PHP, MySQL, HTML, CSS, Javascript, MS Access & VB.

Full Stack Developer (Internship)

Brazilian/Spaniard experienced international projects and program leader with over 15 years experience managing complex initiatives in the IT, software, construction, manufacturing sectors across Europe, Middle East, Asia, and the Americas.  

Areas of expertise include:

- Global Project/Program Management - Oversaw $100M+ projects from planning to execution across industries like infrastructure, energy, and software.

- PMO Development - Created Project Management Offices, implemented metrics/KPIs, and established processes to optimize operations in organizations ranging from startups to corporates.

- Technical Operations - Directed development teams to build scalable software solutions using agile methodologies, DevOps, and the latest technologies.

- Cross-functional Leadership - Led diverse international teams across departments including engineering, construction, marketing, HR, and more.

Change Management - Transformed operations by ushering organizational improvements and new technologies such as ERP, IoT, and AI.

- Client Relations - Managed key accounts, developed trusted partnerships, and ensured customer satisfaction for global giants like Siemens, Bombardier, Alstom and AB Inbev.

- Proven ability to deliver complex international projects from concept to completion while building high-performance teams, gaining buy-in, and forming lasting partnerships. Excited to drive innovation that accomplishes extraordinary outcomes.

Eduardo Levenfeld

InvoGames

As COO at Invogames, I oversee the company's day-to-day operations, ensuring seamless execution of projects and strategic initiatives. My key responsibilities include:

Driving the company's strategic direction, setting operational goals, and aligning teams to achieve them.
Optimizing processes, improving efficiency, and implementing best practices to enhance productivity and quality.
My passion lies in helping businesses and C-suite executives realize their gaming ambitions. 
Overseeing financial planning, budgeting, and resource allocation to ensure sustainable growth.
Building and leading high-performing teams, fostering a collaborative culture, and mentoring team members.
Building strong relationships with clients, understanding their needs, and ensuring client satisfaction.

Chief Operating Officer

InvoZone

Led strategic initiatives, optimizing workflows to improve operational efficiency and resource utilization.
Managed cross-functional teams, fostering collaboration to drive business growth and scalability.
Designed and implemented performance metrics, resulting in a 15% increase in team productivity.
Streamlined corporate operations by introducing automation tools, reducing manual effort by 20%.
Collaborated with leadership to align operational strategies with long-term business objectives.

Head of Business Operations

Business Operations Manager

Microtech Global Solutions

- Make sure that all systems are reliable and adhere to quality requirements.
- Increase the effectiveness of every company process.
- Create production KPIs and do quality evaluations.
- Develop procedures that satisfy our business objectives and maintain compliance by keeping an eye 
                               on everyday operations and addressing possible problems as they emerge.
- Keep track of financial information and make suggestions for ways to increase profitability
- Sync up with the HR department to make sure our hiring strategies correspond to what the company 
            needs.
- Consider the requirements of internal and external stakeholders and include them in fresh strategic 
           plans.
- Create a monthly presentation for the Board of Directors meeting.
- Follow up with department leaders to verify appropriate execution.

Business Operation Executive

Maple Software Creation

- Manage the organization's client communications.
- Resolve customer issues regarding the company's goods and services promptly and courteously.
- Conduct and oversee research to give the business development team much-needed support
- Find and contact potential new customers for the company.
- Become well-informed on key industries, such as industry trends and routes, so that your firm may 
                deliver services more effectively.
- Make contacts in the operational realm so that the business development team of the organization can 
                               get the support it needs.
- Ensure accuracy by contributing to the management of the organization's systems.
- Manage reports and management data to make sure the business complies with client demands.

Business Operations Executive

-Development of specialized, focused sales tactics; identification, evaluation, and acquisition of 
               commercial possibilities.
-Grow your clientele in the area by selling digital products like SEO, SMM, lead generation, and PPC 
                                                     management services.
-Establishing commercial ties with present and prospective customers
-Responding to client requests for proposals; understanding client needs and providing solutions and 
                      support; responding to follow-up call queries from potential clients; and (RFPs)
-Fulfilling or exceeding annual sales targets; meeting all quotas for cold, active, and inactive calls, 
                                                 appointments, and interviews.
-Using CRM software to keep track of all sales administration
-Working with management to establish and sustain short- and long-term company growth plans; 
                                               collaborating on sales targets, planning, and forecasting.

Business Operations Associate

IT Enterprise (UK)

Associate Software Engineer

- The development of applications (coding, programming)
- Testing and debugging code
- New software applications' documentation and testing
- Researching, looking into and resolving a variety of technological problems
- Working together with senior leaders
- Addressing issues and coming up with solutions
- Proactively learning about new technology

Software Engineer Intern

I'm a passionate COO at Invogames, a leading game development company. My background in both technology and operations allows me to bridge the gap between visionary ideas and flawless execution.

My passion lies in helping businesses and C-suite executives realize their gaming ambitions. I thrive on building strategic partnerships that propel innovation.

My focus is on integrating AR/VR/XR technologies to create personalized, dynamic in-game experiences. 

The Metaverse's potential excites me. At Invogames, we're actively exploring its possibilities to build interconnected, player-driven worlds. Additionally, I believe Blockchain has the power to revolutionize in-game economies and ownership.

If you're looking for someone who can support your game development needs or provide guidance on how to leverage the latest in gaming technology, let's connect. 

Together, we can create the next generation of captivating gaming experiences.

🌎 www.invogames.com
✉️ hareem@invozone.us

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