Edward Gorbis

Amazon Web Services (AWS)

Helping SaaS, FinTech, eCommerce, and Healthcare companies scale in the cloud

SMB Sales

500 Global

I advise entrepreneurs in The 500 Startups ecosystem.

Mentor

Jobandtalent

• Hired and built the US sales and account management team (25) to deliver our SaaS solution
• Closed $400M ARR in organic and inorganic revenue through strategic growth (110% attainment each quarter)
• Responsible for M&A integration, bridging sales and customer delivery efforts

VP, US Sales & Account Management

WeWork

• Partnered with 10-15 cross-functional partners to develop an implementation strategy and identify new business opportunities with the sales and professional services teams 
• Lead international sales, account management, and customer success team (15) and strategy with SoftBank to expand crossfunctional relationships with all 200+ SoftBank portfolio companies globally
• Managed the global SoftBank account, closing $52M in total contract value and
growing the business to 14 locations

Senior Director, Enterprise Account Management & Business Development

• Lead pre-sales activities by working with technical delivery teams (product designers and architects) to ensure the scope of work and budgets were accurately defined with clients
• Built the West Enterprise AM team (SF, LA, and Austin), hiring and training 25 Enterprise AM’s
• Grew the account management team revenue generation quarter over quarter for 1.5 years ($25M ARR each quarter & 110% retention rate)
• Lead Quarterly Business Reviews within 400+ large enterprise clients to identify opportunities for growth (generated upsell pipeline of $75M each quarter)

Director, Enterprise Account Management

Greeneum Network

• Greeneum is a decentralized cryptocurrency built on the Ethereum ERC20 protocol
• Developed partnership models and integration plans for third-party renewable developers, utilities, and smart energy innovation organizations
• Spoke at crypto and Fintech conferences to educate the market and drive adoption

Co-Founder, Head of Sales & Account Management

FirstFuel Software

• Developed plan with Salesforce to add FirstFuel as a trusted partner, lead Rest API development, and trained Salesforce teams on how to sell FirstFuel Software to utility partners
• Responded and wrote RFP responses for 8 utilities, totaling $55M ARR
• Lead a team of 3 Enterprise Account Managers with 18 accounts (300% portfolio growth)

Manager, Enterprise Account Management

Pacific Gas and Electric Company

• Scaled the data center EE program where I improved program enrollment by 50% in 12 months by launching the first localized campaign strategy and building deeper relationships with data center operators
• Partnered with Salesforce to help implement PG&E's CRM for energy efficiency customer relationship management

Senior Program Manager

Gas Transmission Systems

• Managed RFP process with multiple utilities to ensure GTS won bids with clients (6 contracts valued at $120M)

Engineering Consultant

I am an enterprise growth leader, engineer, and startup advisor.

I pivoted from Civil Engineering to Sales Leadership and have built multiple Enterprise Account Management and Customer Success teams for hyper-growth SaaS and marketplace startups. I have led various teams of 25-50 people that generated more than $500MM in revenue over the last 15 years.

In my spare time, I love to educate curious Bitcoin newbies on the fundamentals of blockchain. I believe Bitcoin is the most important innovation of my lifetime and am on a mission to onboard the next 100,000 users.

My mission is to be the Swiss-Army Knife to your business:

My portfolio:

→ I advise early-stage companies on how to strategically scale their sales team
→ I am a 2X Enterprise Sales leader for hyper-growth companies
→ I've built 2 digital products 
→ I have a 1:1 coaching business

Outside of work, I love to spend time with my wife, travel, hike, podcast, read, cook, drink kombucha, listen to music, and tinker with new ideas.

PS: Ask me about how I ensured SoftBank backstops WeWork back in 2019.

SMB Growth

Pindrop

Principal Customer Success Manager

Talkdesk

I helped organizations optimize customer interactions, enhance operational efficiency, and drive measurable business outcomes. By leveraging data driven insights, proactive engagement strategies, and deep industry expertise, I ensured customers achieved maximum value from our platform boosting adoption, reduced churn, and drove revenue expansion.

• Managed a portfolio of 400+ Enterprise and Mid Market accounts totaling $75M ARR
• Led a team of 9 Customer Success Managers
• Co authored FY26 capacity plan, account assignments, and strategic redesign of CSM playbooks

Senior Manager, Customer Success - Enterprise and Mid Market

• Managed a portfolio of 250 Mid Market accounts totaling $23M ARR
• Increased GRR from 58% to 74%
• Led a team of 8 Customer Success Managers

Senior Manager, Customer Success - Mid Market

•Managed a portfolio of 10 Strategic accounts totaling $14M ARR
•Talkdesk Founder's Club FY24
•Grew account portfolio by $6M ARR between 2021-2023
•Achieved 128% net retention (2023)
•Achieved 138% net retention (2022)
•Awarded the Purple Rain award for achieving the team's top net retention in 2H 2021

Customer Success Manager, Strategic

I partnered with C-level executives and Heads of Real Estate to reshape their workplace strategy by offering superior office space to their workforce while optimizing their balance sheets through flexible service agreements. 

•Managed a portfolio of 20 Enterprise accounts totaling $20M ACV
•Grew account portfolio by $9M ACV between 2019 - 2021
•Achieved an average of 105% net retention between 2019 - 2021
•Developed and led the corporate data training courses for both the account management and customer success functions

Customer Success Manager, Enterprise

•Managed a portfolio of 20 Enterprise accounts totaling $20M ACV
•Grew account portfolio by $9M ACV between 2019 - 2021
•Achieved an average of 105% net retention between 2019 - 2021
•Developed and led the corporate data training courses for both the account management and customer success functions

Account Manager, Enterprise

•Managed a portfolio of 10 Enterprise accounts totaling $5M ARR
•Grew account portfolio by $2.5M ARR while maintaining a 95% renewal rate
•Implemented Gainsight and created a Zendesk knowledge base

Safeway

• Lead a team of 25 employees, improved customer CSAT by 25% and increased revenue by 38%

Assistant Manager

• Supported Commercial Program Staff in the strategic redesign of 5 statewide energy efficiency programs
• Developed case studies and standardized program management templates to communicate value of programs and streamline operations
• Used databases and visualization software such as Tableau to assist Commercial Program Managers with subprogram’s customer segment and geography opportunities

Energy Efficiency Intern

Customer Success leader with 10 years of experience driving retention, revenue growth, and strategic account management. Proven track record in managing multi-million-dollar portfolios, increasing net retention, and leading high-performing teams. Passionate about delivering value realization, optimizing customer engagement strategies, and scaling success frameworks to drive customer and business outcomes.

taplio

The Battle

Edward Gorbis

William Bruce, Jr

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