BrainStorm Creative Agency

Design and implement remote solutions to help startups and tech companies simplify operations.

Support business growth by streamlining project management and delivering tailored services.

Optimize workflows and processes to enhance efficiency and achieve business goals.

Collaborate with cross-functional teams to ensure alignment with client objectives.

Use advanced digital tools and data-driven insights to offer smart, effective solutions.

Empower businesses to succeed by improving scalability, productivity, and client satisfaction.

Founder

Hello Infantry

Improved the "cancellation due to 'condition/quality' rate" from 13% to 5.5% in less than a year.

Led a team of 13 staff members to increase workplace engagement and enhance customer service metrics and productivity.

Managed a team of 10 employees to achieve weekly sales goals of $35,000 to $40,000. Assisted with sales, inventory, training, and scheduling for a staff of 20 employees.

Assisted with sales, inventory, training, and scheduling of 13 employees; created weekly/quarterly staffing forecasts, resulting in on-budget success.

Conducted system integration, user acceptance, and quality assurance testing for enterprise implementations with up to 12,000 global users.

Quality Assurance Supervisor

Accelerant Sales Group

Achieved sales targets exceeding 10-20% through excellent customer service, salesmanship, and dynamic presentation skills.

Achieved 70% of the resolution time goal by ensuring timely and professional responses to all complaints, requests, and queries received.

Facilitated daily professional development classes for clients after completing extensive training hours.

Assisted with onboarding and professional development for a marketing team. Conducted employee reviews for a team.

Executed numerous short-term projects for professional development and community service.

Sales Professional

ibex.digital

Consistently met and exceeded sales quotas set by management, achieving strong sales each quarter.

Gained valuable knowledge in sales, marketing, service, and business development through intensive training.

Ranked as the top performer among competitors in terms of overall sales.

Contributed to a significant increase in brand loyalty by focusing on relationship management practices.

Played a key role in increasing monthly sales revenue through strategic efforts.

Helped the team achieve sales goals using my extensive knowledge of retail products and services.

Exceeded individual sales targets by a significant margin.

Sales Management Specialist

ePlanet Communications Inc

Completed a customer service representative program for several weeks.

Successfully resolved a high volume of customer issues daily, resulting in significant improvements.

Improved customer service reviews and maintained an excellent customer service fill rate.

Provided outstanding customer service and successfully sold multiple products.

Created a database to resolve customer and product queries efficiently, ensuring consistent and reliable service while increasing efficiency.

Cultivated strong customer relationships and resolved service requests in a timely manner, leading to a notable increase in yearly sales.

Coached and developed a team of sales and customer service representatives, fostering their growth and success.

Customer Service Executive

Sainsbury's

Managed and accounted for a large number of transactions while providing customer service support.

Supported a team by keeping their workflow organized, which helped maintain effective customer service.

Led a team and oversaw site operations and customer service for an extended period.

Collaborated with a team to enhance machine efficiency and improve the customer experience regarding parts and service ownership.

Trained a team in customer service, sales, and product quality.

Nominated for the 'Service Champion' award and achieved the highest customer service ranking among multiple branches during my employment.

Customer Service Team Lead

I help startups, B2B, and tech companies grow with remote services and digital strategies | 🔔 for growth tips and tech insights

I help startups and software companies simplify their projects and reduce stress with smart remote solutions.

My mission is to make work easier, faster, and more organized so businesses can focus on growth and success.

As the founder of Brainstorm Creative, I have extensive experience collaborating with tech companies and startups to solve challenges and deliver results.

I take the time to understand each business's unique needs and tailor solutions that work best for them.

If you're looking for support to manage projects more effectively or streamline your processes, let's connect. I’m here to help your business thrive with efficient and innovative remote solutions.

Thank you,
Ehsan Vohra

Ehsan Vohra

Felecia Ward Marketing

This service is for aspiring C-Suite executives in need of personal brand development, a strategy to develop advocacy, mentorship, and credibility.

Group Executive Coaching 

This service is for seasoned entrepreneurs looking to elevate their marketing strategy with a proven framework that integrates across platforms.

Entrepreneur Group Workshops 

This 1:1 service is for C-Suite executives who are ready to optimize their position of power to attract top talent, clientele, and industry authority as a thought leader.

Executive Consulting 

Felecia Ward Marketing is an African-American, female-owned marketing communications and executive consulting agency.

Strategic marketing, advertising creative, project management, consulting, and tactical execution services to future business entrepreneurs, B2B, B2C, and non-profit clients.

Principal Strategist

Stephen Elliott Co., Inc.

Strategic sales and marketing communications for a regional, commercial fleet fueling company with 24-hour operations at The Philadelphia International Airport.

PROJECT MANAGER:
Served as the clients Project Manager during their seamless transition from diesel fuel operations to compressed natural gas.

MARKETING COMMUNICATIONS:
Spearheaded a comprehensive marketing strategy. Established an online marketing presence, SEO keywords, and Google Business site.

BRANDING:
Created and developed a branding strategy with brand messaging, and a brand identity. Directed the design and launch of their website and all sales and marketing collaterals.

COMPLIANCE: 
Researched and implemented a D.O.T. compliant staffing and scheduling software, employee onboarding, and a D.O.T. safety plan document.

Director Of Marketing Operations

Victory Fiduciary Consulting

Strategic creative development and execution of a comprehensive re-branding marketing initiative for the RIA firm's retirement and plan sponsor business lines. https://www.victoryfiduciaryconsulting.com

Director of Marketing

Robert Half Management Resources

Provided project management and new business development services to new and seasoned Wells Fargo Financial Advisors.

Sales And Marketing Specialist

The School District of Philadelphia

Promoted the 8th largest public school district through internal and external written strategic communications. Served as official spokesperson, and media consultant to District Superintendent and senior administrators.

Associate Director of Communications

Hudson Marine Management Services

Sales & Marketing Manager

Is Your Thought Leadership Boring?

Lacking inspiration and creativity?

Let's shake things up and ignite purpose-driven passions!

At Felecia Ward Marketing, our mission is clear:

OUR MISSION:

Our mission is to disrupt the homogenous status quo and accountability of leadership by positioning new purpose-driven, industry thought leaders.

OUR VISION:

Our vision is to generate more servant and transformative leaders who lead with empathy to upskill, innovate, and inclusively collaborate to drive profitable and equitable global workforces.

WHO WE HELP:

We implement a framework of strategic shorts to position time-poor executive leadership, governmental agencies, and entrepreneurs as industry thought leaders.

TOP CLIENT CHALLENGES:

° Strategy 
° Positioning
° Visibility 
° Credibility 
° Authority 

WHAT WE DO:

° Tailor a North Star Strategy
° Amplify Your Messaging
° Establish Brand Authority
° Position Thought Leadership
° Generate Strategic Visibility

We'll work in tandem to:

° Devise a strategic and adaptable 
   career roadmap with legacy 
   initiatives

° Create a bespoke personal brand 
   emblematic of your core values 
   and in alignment with your 
   company's mission 

° Craft engaging thought 
   leadership content that  
   resonates with key audiences

° Curate thought provoking peer 
   interactions to increase industry 
   credibility and authority 

° Generate strategic visibility 
   among key inclusive audiences 
   to expand global market reach

° Champion the advocacy of 
   Diversity, Equity, Inclusion & 
   Belonging (DEI & B)

TO LEARN MORE:

Schedule a free Clarity Consultation to learn more about our purpose-driven leadership coaching and consulting services. Link in Bio.
_______

ABOUT ME:

Felecia Ward is a Fortune 100 Marketing Communications Strategist, Leadership Development Consultant, Board President of hr-4uinc, and Amazon Best Selling author of "How to Break the Glass Ceiling and Still Keep it Nice," with over 35 years expertise as a trusted senior advisor, spokesperson, and consultant to C-Level executives, dignitaries, and politicians.

taplio

The Battle

Ehsan Vohra

Felecia Ward 💭🦄

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