BrainStorm Creative Agency

Design and implement remote solutions to help startups and tech companies simplify operations.

Support business growth by streamlining project management and delivering tailored services.

Optimize workflows and processes to enhance efficiency and achieve business goals.

Collaborate with cross-functional teams to ensure alignment with client objectives.

Use advanced digital tools and data-driven insights to offer smart, effective solutions.

Empower businesses to succeed by improving scalability, productivity, and client satisfaction.

Founder

Hello Infantry

Improved the "cancellation due to 'condition/quality' rate" from 13% to 5.5% in less than a year.

Led a team of 13 staff members to increase workplace engagement and enhance customer service metrics and productivity.

Managed a team of 10 employees to achieve weekly sales goals of $35,000 to $40,000. Assisted with sales, inventory, training, and scheduling for a staff of 20 employees.

Assisted with sales, inventory, training, and scheduling of 13 employees; created weekly/quarterly staffing forecasts, resulting in on-budget success.

Conducted system integration, user acceptance, and quality assurance testing for enterprise implementations with up to 12,000 global users.

Quality Assurance Supervisor

Accelerant Sales Group

Achieved sales targets exceeding 10-20% through excellent customer service, salesmanship, and dynamic presentation skills.

Achieved 70% of the resolution time goal by ensuring timely and professional responses to all complaints, requests, and queries received.

Facilitated daily professional development classes for clients after completing extensive training hours.

Assisted with onboarding and professional development for a marketing team. Conducted employee reviews for a team.

Executed numerous short-term projects for professional development and community service.

Sales Professional

ibex.digital

Consistently met and exceeded sales quotas set by management, achieving strong sales each quarter.

Gained valuable knowledge in sales, marketing, service, and business development through intensive training.

Ranked as the top performer among competitors in terms of overall sales.

Contributed to a significant increase in brand loyalty by focusing on relationship management practices.

Played a key role in increasing monthly sales revenue through strategic efforts.

Helped the team achieve sales goals using my extensive knowledge of retail products and services.

Exceeded individual sales targets by a significant margin.

Sales Management Specialist

ePlanet Communications Inc

Completed a customer service representative program for several weeks.

Successfully resolved a high volume of customer issues daily, resulting in significant improvements.

Improved customer service reviews and maintained an excellent customer service fill rate.

Provided outstanding customer service and successfully sold multiple products.

Created a database to resolve customer and product queries efficiently, ensuring consistent and reliable service while increasing efficiency.

Cultivated strong customer relationships and resolved service requests in a timely manner, leading to a notable increase in yearly sales.

Coached and developed a team of sales and customer service representatives, fostering their growth and success.

Customer Service Executive

Sainsbury's

Managed and accounted for a large number of transactions while providing customer service support.

Supported a team by keeping their workflow organized, which helped maintain effective customer service.

Led a team and oversaw site operations and customer service for an extended period.

Collaborated with a team to enhance machine efficiency and improve the customer experience regarding parts and service ownership.

Trained a team in customer service, sales, and product quality.

Nominated for the 'Service Champion' award and achieved the highest customer service ranking among multiple branches during my employment.

Customer Service Team Lead

I help startups, B2B, and tech companies grow with remote services and digital strategies | 🔔 for growth tips and tech insights

I help startups and software companies simplify their projects and reduce stress with smart remote solutions.

My mission is to make work easier, faster, and more organized so businesses can focus on growth and success.

As the founder of Brainstorm Creative, I have extensive experience collaborating with tech companies and startups to solve challenges and deliver results.

I take the time to understand each business's unique needs and tailor solutions that work best for them.

If you're looking for support to manage projects more effectively or streamline your processes, let's connect. I’m here to help your business thrive with efficient and innovative remote solutions.

Thank you,
Ehsan Vohra

Ehsan Vohra

Implex

Developing Implex — a Software Development Studio.
Implex is an agency that provides custom web and mobile development services with a team of the best engineers, managers and experts. We help European and US companies to get from the initial product concept to a working service, guiding them through the entire process.
Our fully distributed team consists of Full-Stack developers, QA-engineers, UX/UI Designers, Business analysts, DevOps engineers and Project Managers.
I know how to effectively manage the distributed team to spend clients' money efficiently.

CEO & Co-Founder

SocialTalents Inc

• In charge of daily business operations, HR, finances.
• Did sale and pre-sale activities to close deals.

Partner

Managed web and mobile software development projects for US and Ukrainian startups and emerging companies.
List of projects:
• wikiart.org — a visual art encyclopedia (web)
• skyhive.io — an artificial intelligence technology that reinvents our understanding of labor markets, workforces, and skills (web)
• admit.me — an informational portal that will make people's admission to US schools much more efficient (web)
• cardkit.net — a brand new platform for your discount cards management and mobile marketing for partners (mobile, web)
• smartlane.us/carmatic.cars — an internet marketplace for US car auctions (mobile, web)
• zerothindustries.com — a chatbot platform to communicate with characters trained in IMB Watson (mobile, web)
• bestofmasters.com — a marketplace for the beauty industry (mobile)

Project Manager

eCommerce ABO.UA

Developed and supported IT services for business needs fulfillment in the areas of:
•	IT Operation,
•	Web Development,
•	Business Processes Automation.

According to the mentioned above, our department implemented a number of solutions to increase customer satisfaction and decrease operational expenses:
•	Implementation of the fastest web-site in Ukrainian e-commerce with strong SEO support and deep integration with 1C;
•	Range of web-site improvements in the areas of social proof, customer attraction and retention, complementary goods and substitutes, SEO, customer segmentation and direct marketing;
•	Continuous improvement of business processes automation for departments: Contact Center, Sales managers, Product managers, Finance, Warehouse, Delivery, Marketing;
•	Integration with suppliers IT systems in order to speed-up business operations (integration with delivery services and market places, analysis of competitors’ prices to set up own retail prices, integration with Yandex/TopMall CPA systems, etc);
•	Data Center virtualization;
•	Redundant data connections between all sites;
•	BI and reporting system;
•	Web-site DoS protection;
•	GSM-gateways for outbound calls.

To make those benefits possible I had to provide some vital organizational improvements:
•	Proper IT organizational structure. 4 teams: Web-development, 1C-development, Business analysis and testing, System administration;
•	Agile Software Development LifeCycle (supported by an appropriate requirement and task management system);
•	Project driven management.

Managed the development and support of our main e-commerce product being a Product Owner (Agile approach). Was involved in key decisions providing optimal IT-solutions for business problems.
Managed an IT department (4 teams).

IT Director

Raiffeisen Bank Aval

Deputy Head of IT Projects and Coordination dept

•	Bank’s Wide Area Network Improvement project completed.
The existent network was upgraded: MPLS technology implemented, bandwidth 10-fold increased. Budget: 12.5 mio UAH. The distributed project team consists of 70 people.
•	Project on implementation of IT Systems Monitoring platform – HP OpenView Operations, and configuration of based metrics for monitoring of core-banking system completed. HP OpenView Operations and NNM systems are installed. An analysis is made and the main metrics for monitoring of the core-banking system are configured. Budget: 2.5 mio UAH. The project team consisted of 7 people.
•	Identity and Access Management project is prepared for analysis. Initial analysis of functional requirements, terms, and costs for implementation is accomplished. The contract on pre-project analysis by an external supplier is prepared.
•	Manage the Anti Money Laundering project – initiation. The local part of Raiffeisen Group program AML. The main goal is to integrate core banking systems with DWH and create interfaces to provide data for finance monitoring to a centralized group hub.

IT Project Manager

Energy Standard Group S.A.

•	Realized analysis of IT structure, marked out main issues to resolve.
•	New structure of IT department (based on ITIL approach) was proposed and approved, job descriptions were written and recruitment process was begun.
•	Designed corporate network conception.
•	For branch office installed advanced mail server at collocation.
•	Budget of Kyiv offices was approved in its first reading.
•	Started: service layer agreement design and approvement; developing agreements with providers; deployment of corporate mail/BlackBerry server; writing of requirements specification for a back-office software; deployment of VoIP for international communications.

IT Manager

Software MacKiev

•	Formed the IT Department.
•	Team and performance management.
•	Managed of deployment of a trouble ticketing system for tracking customers' requests (RT, http://bestpractical.com/rt).
•	Implementation of security standard ISO 17799.
•	Participated in network design.
•	Creating of service agreements and request policies.
•	Management of IT department contractors.
•	Understanding our IT services and ability to substitute sysadmins.

Rider.UA LTD

•	Implementation and support of a computer trading system.
•	Making a decision to solve all range of tech problems.
•	CGI programming. Take part in CMS development.
•	Administrating of dedicated servers (web, mail, ftp, dns, mysql, SVN, jails) in USA and Ukraine
•	Administrating Windows 2003 Active Directory, support LAN.
•	Problem definition in a business process.

Computer systems analyst

Zeos Internet

•	Implementation of new technologies and services (call-back, wap mail, billing etc.).
•	Support and upgrade of existent services (entire spectrum of ISP services).
•	Management of relations with backbone-providers.
•	Making connection for leased line clients.
•	Dial-up support service team and 2-nd admin management.
•	Collection statistic information for marketing requirements.
•	Perl, Bourne shell, C programming.

Chief system administrator

•	Execution of the secondary administrative tasks.
•	Dial-up users support.
•	Rack work.
•	Supporting and visiting leased line clients.

Second system administrator

I enjoy creating new products. The years spent in the atmosphere of startups or developing new products are the coolest in my work life. It is magic when a product, which people enjoy using, is created from nothing except dreams and visions.

I know how important it is for a genuine product manager to have maximum flexibility and solid management of scope and budget while meeting deadlines.

Using the service of the best software development professionals, I have a passion for creating web and mobile applications that users in fields like Education, Marketplace, Arts, and others have loved for years.

taplio

The Battle

Ehsan Vohra

Slava Hraichenko

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