Raymond Eisbrenner

II1 LLC

Independent Trader

Fearless Feedback LLC

The key to unlocking the full potential of any work team is maximizing engagement. 

So why do the majority of engagement solutions on the market today fail to move the needle? We asked the same question and finally, there is a solution that works.

Employee engagement is not something that can be optimized with employee experience platforms alone, although they are a great tool that complement our services well because of consistent measurement of employee sentiment, or eNPS.

Yet employee engagement solutions found in online courses, widely distributed books, baked into employee experience platforms, delivered generically by consulting powerhouses - they simply don’t dig deep enough.

Fearless Feedback LLC is the ONLY service on the market today that puts the power of controlling team engagement directly into the hands of the team manager. We give specific, exact, steps to take. Our solutions are both scientifically-proven and Fortune 500-proven.

We do not drop off generic and reactive advice and then send an invoice. We solve the problem at the core and ensure that your enterprise’s leaders are equipped with the crystal-clear instructions they need to navigate the most critical manager-employee interaction: direct feedback. 

Feedback done wrong once can result in turnover, low productivity, low engagement, poor teamwork, and more. It is absolutely critical to navigate this conversation with pinpoint accuracy at every twist and turn.

Stop wasting resources and start taking control of your enterprise’s employee engagement and resulting productivity by booking your first informational call at this link: https://calendly.com/fearlessfeedback/

Thank you.

Industry Leader in Employee Engagement, Founder, & Enterprise Employee Engagement Consultant

Aurea Software

● Recognized for having the highest marks in both major KPIs:
 o Customer Success Plans: Earned highest rate of completed plans.
 o Case Progression Model: Created the program. Reached the highest percentage of customers properly enrolled and committed to going through the program.
● Achieved the highest average rate of increase for customers with regard to customer utility and customer satisfaction in every quarter, except for the first quarter at the company.
● Provided full account management without Commercial team members which resulted in 0 customer turnover and allowed for Commercial SVP to execute critical sales expansion into additional products.
● Revolutionized customer use case progression process by clearly defining all product features, categorizing and assigning a numeric score, baking in product artifacts, attaching to a simple customer survey, and automating resulting recommendation presentations.

Head of Customer Success for Future of Commerce Products / Customer Success Director

● Created new Professional Services programs to address current customer needs and areas of improvement, increasing revenue by over $3M.
 o Recognized for the invention of “Robots 101” which allowed CSMs to quickly increase customer product utility.
● Assisted leaders across the organization as the Subject Matter Expert for all "Future of Commerce" products.

Customer Success Manager

The Hertz Corporation

● Drove and completed the 2 largest projects of Director of Fleet Planning.
 o New Central Fleet Planning UI: Optimized UI sprint progression by finding, prioritizing, and communicating iterative improvements using Scrum methodology, UX, user stories and user testing. Collaborated with Data Science and IT teams to ensure functionality and capability.
 o Fleet Plan Management: Streamlined Fleet Planning process to be managed by 1 employee, rather than 4.
● Developed and implemented an innovative logistics initiative that enabled a massive improvement in the movement and organization of vehicles. By incorporating rail into the transportation of assets, the company was able to quickly adapt to regional needs and meet fluctuating customer demand better than ever before.

Interim Fleet Planning Leader & Special Project Manager

● Created and implemented original strategies to improve efficiency and accuracy of complex, everchanging fleet planning.
● Reassessed and improved existing quantitative tools and processes for time efficiency, accuracy, and undefined opportunities for improvement.

Senior Fleet Supply Chain Data Analyst

● Maximized profit for 7 USA markets through a combination of pricing and inventory strategies rooted in game theory, data science, market analysis, and general economic principles.
● Cultivated strong partnerships with Field Operations and Fleet using analytics to influence operations strategies, producing value for all stakeholders.
● First Senior Analyst to lead VP-level project; deployed analytics, project management, and "soft" skills to enhance employee recognition and feedback processes and train 53 company leaders.

Senior Revenue Management Data Analyst

General Motors

● Discovered 5+ original insights in relation to the battery electric vehicle (BEV) market and communicated and presented findings with potential actions to company leadership.
● Created the first GM BEV adoption model to help explain the factors impacting BEV adoption.

Data Science Intern

Eisbrenner Unlimited

● Leveraged broad and diverse experience to provide a full range of business development, operations, and project management consulting.
● Contracted projects included:
    o Woodward Pharma Services, LLC, Birmingham, MI
    o Apples & Oranges, Ann Arbor, MI
    o Duo Security, Inc., Ann Arbor, MI
● Achieved 2x in year-over-year profits and revenue in Woodward Pharma and Apples & Oranges.
● Identified and solved the process issue that had been causing 100% turnover for entry-level renewals department employees.

Small Business Growth Expert, Consultant, and Founder

YMCA of the USA

Volunteer Basketball Coach

Woodward Pharma Services LLC

● Oversaw development of pricing and contract management databases for improved employee
accuracy and efficiency.
● Directed full installation of enhanced reporting, forecasting, and communication processes.
● Revived multiple previously stalled projects including application for U.S. Department of
Veteran Affairs product sales.

Project Consultant

Duo Security

● Instituted update and standardization of scrubbing process to ensure increased customer retention
and reduced employee turnover for Renewals team.
● Created Global People Team Career Development strategies alongside management to improve
upon first quarter reporting.
● Earned Action Plan Leader title for entire company after suggesting successful solutions.

Apples and Oranges

● Directed identification and monitoring of potential and existing customers through understanding and upgrading relationship management programs, resulting in 100%+ revenue increase.
● Led creative control for company LinkedIn page and branding; worked with executives to develop new company slogan.

Multifaceted entrepreneurial executive with 15+ years of powering companies by taking on and succeeding with complex and ambitious projects and improvements. Recognized for dynamic ability to simplify data and present effectively to help companies connect big-picture ideas to positively impact EBITDA. Positive and enthusiastic leader who builds high-achieving teams that implement sustainable, usable, and powerful processes that strengthen organizations. Proven collaborator who creates strong relationships with executives across various functions. Experienced entrepreneur and consultant who takes full accountability and has repeatedly been able to navigate ambiguity to create new revenue sources and increase revenue from pre-existing revenue sources.

Strategic Partner and Referral Agent

AdhereTech

AdhereTech, founded in 2011 and headquartered in Summit, NJ, is a leader in digital health, specializing in real-time medication adherence solutions. By partnering with pharmaceutical manufacturers, specialty pharmacies, and healthcare teams, AdhereTech leverages smart devices and behavioral algorithms to improve patient medication-taking behaviors, enhancing health outcomes and pharma revenue.  

Its flagship Aidia System integrates real-time monitoring and two-way communication to ensure patients stay on track with their regimens, providing timely interventions and optimizing medication success across clinical, academic, and commercial settings.

• Managing portfolio of small and medium partner accounts.
• Leads recurring virtual meetings with each account.
• Provides weekly and monthly reporting to partner accounts.
• Assist in preparing data reports and analysis on account performance, including KPIs and ROl metrics.
• Introduces and implements partner focused initiatives in collaboration with the product team.
• Pharmaceutical manufacturer client deliverables.
• Assists in creating visualizations for QBRs in collaborations with data team and client owner.
• Maintain and evolve monthly update template.
• Assist on other deliverables as necessary.
• Account Management and Sales Operations
• Acts as conduit between Commercial Team and
Data Team
• Creates high-level deliverables to optimize both team operations and client engagement
• Support Senior Account Managers in executing client strategies and delivering solutions that align with business objectives.

Account Manager

State Farm

State Farm, a renowned insurance and financial services company, provided me with valuable experience in customer service, office organization, and contributing to community engagement efforts. With a wide range of insurance products, banking, and investment services, State Farm continues to be a trusted resource for millions of customers, offering peace of mind and financial security.

-Achieved a remarkable 90% client retention rate by providing proactive outreach, tailored insurance solutions, and exceptional customer service.
-Acted as a trusted advisor, offering expert guidance on insurance options, claims processing, and risk management to ensure clients' financial security.
-Managed and mentored a team of insurance professionals, enhancing their product knowledge and sales skills.
-Ensured agency compliance with insurance industry regulations and state/federal guidelines, demonstrating expertise in regulatory matters.
-Spearheaded the implementation of innovative technology solutions, streamlining agency operations and elevating the overall client experience.
-Played a pivotal role in optimizing office operations, including Salesforce management and process streamlining for enhanced productivity.
-Collaborated with local businesses and community organizations, fostering partnerships that resulted in a 15% increase in referrals.
-Contributed to marketing efforts through strategic brainstorming and local community engagement strategies.
-Conducted thorough insurance needs assessments for clients, tailoring insurance packages to meet their unique requirements and financial goals.
-Successfully handled complex insurance claims, providing exceptional support and guidance to clients during challenging times, resulting in a high customer satisfaction rating.
-Professionally addressed inquiries and resolved billing concerns, ensuring clear and efficient communication with clients.

EP Skincare Studio

EP Esthetics is a skincare company dedicated to delivering high-quality skincare products and services. They offer a range of dermatologist-formulated skincare products designed to enhance and rejuvenate the skin, focusing on improving overall skin health and appearance. In addition to their product line, EP Esthetics provides personalized skincare consultations and recommendations to help clients achieve their skincare goals.

- Orchestrated the front-of-house operations at a spa, providing exceptional customer service to clients, ensuring a welcoming atmosphere, and enhancing client retention.
- Spearheaded effective marketing campaigns, leveraging creative content and tailored promotions to grow the client base by 15% and boost new client bookings significantly.
- Streamlined client management and satisfaction by implementing automated email workflows for onboarding, appointment reminders, and post-visit follow-ups, optimizing operational efficiency and overall service quality.
- Developed and executed marketing strategies to increase spa brand visibility and attract new clients.
- Designed and managed email marketing campaigns, resulting in a 20% increase in new client bookings.
- Collaborated with local businesses to establish partnerships that increased referrals and foot traffic.
- Conducted market research to identify trends and opportunities, optimizing spa offerings and promotions.
- Provided top-notch customer service to spa clients, addressing inquiries and ensuring a high level of satisfaction.
- Managed incoming phone calls, scheduled appointments, and demonstrated empathy to drive client retention.
- Implemented automated email workflows for onboarding, appointment reminders, and follow-ups, improving efficiency.
- Maintained client records and account data to support seamless spa operations and data-driven decision-making.

Client Success Manager

Pizza E Birra

Pizza E Birra New York is a restaurant that offers a delightful combination of authentic New York-style pizza and a wide selection of craft beers. With a commitment to delivering the quintessential New York pizza experience, they offer a variety of mouthwatering pizzas and an extensive beer menu, providing a perfect blend of flavors and ambiance for pizza and beer enthusiasts.

- Implemented marketing and promotional strategies to increase restaurant visibility and customer traffic, resulting in a 77% increase in sales.
- Achieved and exceeded revenue and profit targets, contributing to the restaurant's financial success.
- Developed and implemented effective staff training programs to enhance service quality and ensure compliance with safety and hygiene standards.
- Collaborated with the owner or senior management to develop and execute business strategies for growth and success.
- Managed a team of over 50 employees, including hiring, training, scheduling, and performance evaluations.
- Conducted regular staff meetings to communicate expectations, objectives, and performance goals, fostering a motivated and efficient team.
- Collaborated with the kitchen team to create and update menus, optimizing food quality and pricing.
- Successfully resolved customer complaints and issues, turning negative experiences into positive ones.
- Maintained strong relationships with vendors and suppliers, negotiating favorable terms and ensuring 
timely deliveries.
- Maintained financial records, prepared budgets, and controlled costs to optimize profitability.
- Implemented systems for monitoring and improving restaurant operations, resulting in increased efficiency and service quality.
- Provided exceptional customer service, addressing inquiries, concerns, and special requests, resulting in a high level of customer satisfaction.
- Maintained a positive work environment, fostering teamwork and cooperation among staff members.

Manager- Restaturant Group

Marqii

Marqii is a technology company that specializes in providing innovative solutions for restaurants and bars. Their platform offers services related to real-time menu management, digital marketing, and analytics, empowering businesses in the hospitality industry to efficiently manage and promote their offerings while gaining valuable insights into customer preferences and market trends.

- Achieved a remarkable 95% client retention rate through outstanding relationship management and customer support.
- Proactively identified upsell and cross-sell opportunities, resulting in a 20% increase in account revenue, while establishing and nurturing lasting client relationships for exceptional customer satisfaction.
- Managed a portfolio of 50+ client accounts, ensuring their needs were met, goals were achieved, and cultivating expertise in the hospitality industry and its integration with technology.
- Collaborated with cross-functional teams to execute client onboarding, optimization, product enhancement, and assisted in developing the sales pipelines for Mid-Market Account Executives and the Director of Sales.
- Prepared and delivered reports to clients, demonstrating the value of our services and the impact on their business, while diligently tracking and meticulously recording key metrics throughout the entire sales process.
- Maintained up-to-date client records and account data to ensure smooth operations.
- Achieved a 25% increase in mid-market deal closures through a consultative and relationship-focused sales approach.
- Conducted effective discovery calls and needs assessments to understand prospects' pain points and tailor solutions accordingly.
- Developed and managed a robust pipeline of mid-market prospects, consistently exceeding quarterly quotas.
- Leveraged various prospecting techniques, including cold calling, email outreach, and social selling, to generate a consistent flow of qualified leads.

Business Development- Mid-Market 

QuickFrame

QuickFrame is a platform that streamlines video production, connecting clients with experienced creators to produce high-quality, engaging videos for businesses and organizations. They simplify the entire process, making it a valuable resource for effective video marketing.

- Successfully managed a portfolio of 70+ client accounts, ensuring their needs and goals were met, resulting in a remarkable 95% client retention rate.
- Conducted regular client meetings, understanding their business objectives, and aligning our services accordingly, leading to a 20% increase in account revenue.
- Managed project lifecycle for ~20-25 strategically important government accounts, from Kick-Off Call to final video delivery, ensuring client satisfaction and on-time delivery.
- Facilitated communication between clients and video creators, effectively conveying project needs and nuanced production details.
- Guided clients in crafting "production ready" project briefs, ensuring alignment with client objectives.
- Enforced adherence to QuickFrame's Standard Operating Procedures (SOPs) for efficient and quality video production, resulting in error-free deliverables.
- Continuously researched existing and prospective clients, staying informed about organizational initiatives, news, and potential opportunities for video application.
- Played a key role in meeting account management pod goals by providing exceptional client service, leading to renewed contracts, upselling, cross-selling, and overall pod revenue growth.
- Addressed client inquiries and concerns promptly, maintaining a 95% client satisfaction rate.
- Maintained up-to-date client records and account data, ensuring smooth operations and a 30% increase in operational efficiency.
- Collaborated with cross-functional teams to execute client onboarding, optimization, and product enhancement, resulting in a 15% reduction in onboarding time.

Account Management Consultant

vineyard vines

Vineyard Vines is a well-known American clothing and accessories retailer renowned for its preppy and casual style. With a coastal-inspired aesthetic, the company offers a wide range of products, including clothing, ties, swimwear, and accessories, all designed to evoke a sense of laid-back, nautical charm. Vineyard Vines is a go-to destination for those seeking quality apparel with a touch of East Coast sophistication.

- Provided exceptional customer service by assisting shoppers in product selection, fitting, and offering style advice, resulting in increased customer satisfaction and loyalty.
- Achieved and consistently exceeded individual sales targets by actively engaging with customers, upselling, and cross-selling products, contributing to an 83%  increase in store revenue.
- Maintained a well-organized and visually appealing store, including window displays and merchandise presentation, which contributed to an 87% increase in foot traffic and overall sales.
- Assisted in inventory management by accurately tracking product levels, conducting stock replenishment, and performing regular audits, reducing stock discrepancies by 94%.
- Participated in store promotions, events, and marketing initiatives, effectively promoting brand awareness and driving store traffic.
- Trained new team members, ensuring they were well-versed in company policies, procedures, and customer service standards.
- Collaborated with team members to create a positive work environment and deliver a unified shopping experience to customers.
- Handled customer inquiries, returns, and exchanges, ensuring issues were resolved to customer satisfaction and minimizing return rates.

Sales Associate

As an Account Manager at AdhereTech, I’m honored to be part of a team revolutionizing healthcare with cutting-edge medication adherence solutions. By cultivating strong client relationships and leveraging state-of-the-art technologies, I help pharmaceutical partners and healthcare professionals achieve success and improve patient outcomes.  

Before joining AdhereTech, I had the privilege of developing my skills across various industries, each teaching me the importance of empathy, connection, and exceptional customer service:  

- As a Customer Success Specialist at State Farm, I focused on building trust and ensuring customers experienced financial security and peace of mind.  
- As Head of Customer Success at EP Skincare Studio, I witnessed the value of personalized care and created an environment where clients could thrive.  
- As a Manager at Pizza E Birra, I crafted unique dining experiences that welcomed and delighted every guest.  
- At Marqii, I provided mid-market businesses with innovative tech solutions to optimize operations for bars and restaurants.  
- As an Account Manager at QuickFrame, I collaborated with clients to turn concepts into eye-catching video content.  
- Starting my career at Vineyard Vines, I learned the art of creating remarkable retail experiences that resonated with customers.  

Throughout my career, I’ve honed skills in problem-solving, client relationship management, and delivering impactful solutions. My diverse background has fueled my passion for creativity, storytelling, and fostering meaningful relationships.  

Looking ahead, I’m excited to continue driving customer success by building partnerships, making an impact, and transforming industries. Let’s connect to share ideas, explore opportunities, and create growth-driven stories together.  

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Raymond Eisbrenner

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