Raymond Eisbrenner

II1 LLC

Independent Trader

Fearless Feedback LLC

The key to unlocking the full potential of any work team is maximizing engagement. 

So why do the majority of engagement solutions on the market today fail to move the needle? We asked the same question and finally, there is a solution that works.

Employee engagement is not something that can be optimized with employee experience platforms alone, although they are a great tool that complement our services well because of consistent measurement of employee sentiment, or eNPS.

Yet employee engagement solutions found in online courses, widely distributed books, baked into employee experience platforms, delivered generically by consulting powerhouses - they simply don’t dig deep enough.

Fearless Feedback LLC is the ONLY service on the market today that puts the power of controlling team engagement directly into the hands of the team manager. We give specific, exact, steps to take. Our solutions are both scientifically-proven and Fortune 500-proven.

We do not drop off generic and reactive advice and then send an invoice. We solve the problem at the core and ensure that your enterprise’s leaders are equipped with the crystal-clear instructions they need to navigate the most critical manager-employee interaction: direct feedback. 

Feedback done wrong once can result in turnover, low productivity, low engagement, poor teamwork, and more. It is absolutely critical to navigate this conversation with pinpoint accuracy at every twist and turn.

Stop wasting resources and start taking control of your enterprise’s employee engagement and resulting productivity by booking your first informational call at this link: https://calendly.com/fearlessfeedback/

Thank you.

Industry Leader in Employee Engagement, Founder, & Enterprise Employee Engagement Consultant

Aurea Software

● Recognized for having the highest marks in both major KPIs:
 o Customer Success Plans: Earned highest rate of completed plans.
 o Case Progression Model: Created the program. Reached the highest percentage of customers properly enrolled and committed to going through the program.
● Achieved the highest average rate of increase for customers with regard to customer utility and customer satisfaction in every quarter, except for the first quarter at the company.
● Provided full account management without Commercial team members which resulted in 0 customer turnover and allowed for Commercial SVP to execute critical sales expansion into additional products.
● Revolutionized customer use case progression process by clearly defining all product features, categorizing and assigning a numeric score, baking in product artifacts, attaching to a simple customer survey, and automating resulting recommendation presentations.

Head of Customer Success for Future of Commerce Products / Customer Success Director

● Created new Professional Services programs to address current customer needs and areas of improvement, increasing revenue by over $3M.
 o Recognized for the invention of “Robots 101” which allowed CSMs to quickly increase customer product utility.
● Assisted leaders across the organization as the Subject Matter Expert for all "Future of Commerce" products.

Customer Success Manager

The Hertz Corporation

● Drove and completed the 2 largest projects of Director of Fleet Planning.
 o New Central Fleet Planning UI: Optimized UI sprint progression by finding, prioritizing, and communicating iterative improvements using Scrum methodology, UX, user stories and user testing. Collaborated with Data Science and IT teams to ensure functionality and capability.
 o Fleet Plan Management: Streamlined Fleet Planning process to be managed by 1 employee, rather than 4.
● Developed and implemented an innovative logistics initiative that enabled a massive improvement in the movement and organization of vehicles. By incorporating rail into the transportation of assets, the company was able to quickly adapt to regional needs and meet fluctuating customer demand better than ever before.

Interim Fleet Planning Leader & Special Project Manager

● Created and implemented original strategies to improve efficiency and accuracy of complex, everchanging fleet planning.
● Reassessed and improved existing quantitative tools and processes for time efficiency, accuracy, and undefined opportunities for improvement.

Senior Fleet Supply Chain Data Analyst

● Maximized profit for 7 USA markets through a combination of pricing and inventory strategies rooted in game theory, data science, market analysis, and general economic principles.
● Cultivated strong partnerships with Field Operations and Fleet using analytics to influence operations strategies, producing value for all stakeholders.
● First Senior Analyst to lead VP-level project; deployed analytics, project management, and "soft" skills to enhance employee recognition and feedback processes and train 53 company leaders.

Senior Revenue Management Data Analyst

General Motors

● Discovered 5+ original insights in relation to the battery electric vehicle (BEV) market and communicated and presented findings with potential actions to company leadership.
● Created the first GM BEV adoption model to help explain the factors impacting BEV adoption.

Data Science Intern

Eisbrenner Unlimited

● Leveraged broad and diverse experience to provide a full range of business development, operations, and project management consulting.
● Contracted projects included:
    o Woodward Pharma Services, LLC, Birmingham, MI
    o Apples & Oranges, Ann Arbor, MI
    o Duo Security, Inc., Ann Arbor, MI
● Achieved 2x in year-over-year profits and revenue in Woodward Pharma and Apples & Oranges.
● Identified and solved the process issue that had been causing 100% turnover for entry-level renewals department employees.

Small Business Growth Expert, Consultant, and Founder

YMCA of the USA

Volunteer Basketball Coach

Woodward Pharma Services LLC

● Oversaw development of pricing and contract management databases for improved employee
accuracy and efficiency.
● Directed full installation of enhanced reporting, forecasting, and communication processes.
● Revived multiple previously stalled projects including application for U.S. Department of
Veteran Affairs product sales.

Project Consultant

Duo Security

● Instituted update and standardization of scrubbing process to ensure increased customer retention
and reduced employee turnover for Renewals team.
● Created Global People Team Career Development strategies alongside management to improve
upon first quarter reporting.
● Earned Action Plan Leader title for entire company after suggesting successful solutions.

Apples and Oranges

● Directed identification and monitoring of potential and existing customers through understanding and upgrading relationship management programs, resulting in 100%+ revenue increase.
● Led creative control for company LinkedIn page and branding; worked with executives to develop new company slogan.

Multifaceted entrepreneurial executive with 15+ years of powering companies by taking on and succeeding with complex and ambitious projects and improvements. Recognized for dynamic ability to simplify data and present effectively to help companies connect big-picture ideas to positively impact EBITDA. Positive and enthusiastic leader who builds high-achieving teams that implement sustainable, usable, and powerful processes that strengthen organizations. Proven collaborator who creates strong relationships with executives across various functions. Experienced entrepreneur and consultant who takes full accountability and has repeatedly been able to navigate ambiguity to create new revenue sources and increase revenue from pre-existing revenue sources.

Strategic Partner and Referral Agent

Vanguard

Lead Data Analyst (CX & Product)

1) Work cross functionally with Product, UX and Engineering to size and prioritize new features; involved in end to end product development process from discovery to rollout (Agile Workplace)
2) Manage end-to-end experimentation cycle (A/B testing, Multivariate etc.); perform pre experiment power analysis and post experiment analysis (including using causal inference techniques) on success/guardrail metrics
3) Perform data deep dives to identify improvement opportunities for key metrics such client satisfaction score, call rates and journey completion rates
4) Work on ETL and develop ML models using various techniques (Random Forest, Regression, Decision Tree etc.) to uncover insights

Tools 
-Work within AWS and use SQL or SageMaker for ETL 
-Python for building models 
-Tableau for dashboards 
-Manage documentation and work using JIRA, Bitbucket and GitHub

Data Analyst, Senior Specialist (CX & Product)

Senior Product Analyst

Amazon

1) Developed metrics by extracting data using SQL to model user engagement and pain points with UI/UX features on Seller University product; presented recommendations to help prioritize feature improvements leading to an increase in CTR and active users.
2) Collaborated with engineering/product teams to setup and analyze A/B tests; documented findings and presented recommendations to the product manager and leadership team.
3) Created Tableau dashboards to empower internal teams to routinely track KPIs; gathered requirements from stakeholders and setup feedback reviews during the development process.
4) Setup ETL pipelines using SQL to enable data availability; developed automated SQL jobs to create metrics reporting decks for weekly business review meetings.
5) •	Collaborated with Sales and Marketing to identify appropriate sellers for launch of CRM campaigns (through Salesforce); developed metrics and reports to gauge user engagement and conversion

Business Analyst II

Hertz

1) Improved profitability for airport rental car locations using customer insights and data driven pricing strategies; currently manage locations grossing $80 million/year and grew revenue over 12% YoY
2) Developed Tableau dashboards to identify revenue opportunities through analysis of vehicle booking patterns and reservation trends across various customer segments (SQL/Tableau/Teradata)
3) Managed vehicle inventory at airport rental car locations utilizing demand models, forecasts and knowledge of market behavior with the goal of renting each car to the right customer at the right price

Revenue Management Data Analyst

Michigan State University Information Technology

1) Performed text mining on social media data (sentiment and word frequency analysis) to gain insights into user experience and traffic patterns (R)
2) Developed a suggestion tool dashboard to help Branding/Insights team determine the best time and outlet to publish social media posts (R Shiny)
3) Created a Flask based exam application (using AWS/PostgreSQL, Javascript and CSS) that empowers users to efficiently create customized exams; used Git for project tracking and version control 

Tools Used
-PostgreSQL, AWS, Git
-Python: PyDash, Textract, Numpy, Pandas 
-R: ggplot2, sentimentr, tm

Analytics and Data Solutions Intern

1) Performed Exploratory/Confirmatory Factor Analysis to produce strategic insight regarding behavior patterns from respondent survey data (R, SPSS)
2) Modeled consumer preference behavior and analyzed likelihood of respondents being style forward using probability based models such as Naive-Bayes/Poisson (R)
3) Developed a methodology to segment clinic respondents and performed statistical tests to analyze differences between consumer segments (Python - ScikitLearn, Scipy)

Global Market/Consumer Insights Research – Product Analytics Intern

Ingenia Polymers

I focused on two facets of the business - New Product Introduction and Manufacturing Process Reliability. I facilitated the introduction of a portfolio of over 30 new products with volume of 5Mlbs per month and owned different stages of the NPI process. I troubleshot day-to-day quality and equipment issues in a time sensitive manufacturing environment. In addition, I developed KPI dashboards in TABLEAU (using MS SQL Server) which upgraded the data monitoring ability to real-time data allowing a more data driven decision making approach

Analytical Tools Applied: TABLEAU, Minitab, Excel (VBA), Microsoft SQL Server, Access

Process Engineer

Queen's-RMC Fuel Cell Center

I co-authored two technical research papers published in the ELECTROPHORESIS and LANGMUIR journals. My research focus was to develop multivariate regression models using MATLAB to predict the stability of chemical colloidal systems.

Research Student

I have always had a knack for numbers and patterns and naturally found an inclination towards data analytics. I find it fascinating that different people can derive different insights from the same dataset! During my Master's at MSU, I learnt Python, R, SQL and Tableau and became adept at Machine Learning/Regression and analyzing structured and instructed data. My prior work experiences and tech roles at Amazon and Meta have furthered my experience in analytics and made a better communicator and "story-teller" of data insights. I have found a strong inkling for working on customer facing products and identifying ways to grow engagement, stickiness and boost the overall product health.

Prior to my work in Analytics, I worked at major manufacturing companies where I initiated several cost saving measures driven by data insights. A key takeaway from my work experience has been in my understanding of leadership. I demonstrate leadership by taking initiative, communicating effectively and working diligently to help the company achieve its metrics. 

Outside of analytics, I am fascinated by blockchain technology and actually created my own token on the Ethereum Blockchain (ABHIG Token). I am very passionate about playing soccer and lifting. I am an avid climber and my goal this summer is to head out to Yosemite for some outdoor climbing.

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