Raymond Eisbrenner

II1 LLC

Independent Trader

Fearless Feedback LLC

The key to unlocking the full potential of any work team is maximizing engagement. 

So why do the majority of engagement solutions on the market today fail to move the needle? We asked the same question and finally, there is a solution that works.

Employee engagement is not something that can be optimized with employee experience platforms alone, although they are a great tool that complement our services well because of consistent measurement of employee sentiment, or eNPS.

Yet employee engagement solutions found in online courses, widely distributed books, baked into employee experience platforms, delivered generically by consulting powerhouses - they simply don’t dig deep enough.

Fearless Feedback LLC is the ONLY service on the market today that puts the power of controlling team engagement directly into the hands of the team manager. We give specific, exact, steps to take. Our solutions are both scientifically-proven and Fortune 500-proven.

We do not drop off generic and reactive advice and then send an invoice. We solve the problem at the core and ensure that your enterprise’s leaders are equipped with the crystal-clear instructions they need to navigate the most critical manager-employee interaction: direct feedback. 

Feedback done wrong once can result in turnover, low productivity, low engagement, poor teamwork, and more. It is absolutely critical to navigate this conversation with pinpoint accuracy at every twist and turn.

Stop wasting resources and start taking control of your enterprise’s employee engagement and resulting productivity by booking your first informational call at this link: https://calendly.com/fearlessfeedback/

Thank you.

Industry Leader in Employee Engagement, Founder, & Enterprise Employee Engagement Consultant

Aurea Software

● Recognized for having the highest marks in both major KPIs:
 o Customer Success Plans: Earned highest rate of completed plans.
 o Case Progression Model: Created the program. Reached the highest percentage of customers properly enrolled and committed to going through the program.
● Achieved the highest average rate of increase for customers with regard to customer utility and customer satisfaction in every quarter, except for the first quarter at the company.
● Provided full account management without Commercial team members which resulted in 0 customer turnover and allowed for Commercial SVP to execute critical sales expansion into additional products.
● Revolutionized customer use case progression process by clearly defining all product features, categorizing and assigning a numeric score, baking in product artifacts, attaching to a simple customer survey, and automating resulting recommendation presentations.

Head of Customer Success for Future of Commerce Products / Customer Success Director

● Created new Professional Services programs to address current customer needs and areas of improvement, increasing revenue by over $3M.
 o Recognized for the invention of “Robots 101” which allowed CSMs to quickly increase customer product utility.
● Assisted leaders across the organization as the Subject Matter Expert for all "Future of Commerce" products.

Customer Success Manager

The Hertz Corporation

● Drove and completed the 2 largest projects of Director of Fleet Planning.
 o New Central Fleet Planning UI: Optimized UI sprint progression by finding, prioritizing, and communicating iterative improvements using Scrum methodology, UX, user stories and user testing. Collaborated with Data Science and IT teams to ensure functionality and capability.
 o Fleet Plan Management: Streamlined Fleet Planning process to be managed by 1 employee, rather than 4.
● Developed and implemented an innovative logistics initiative that enabled a massive improvement in the movement and organization of vehicles. By incorporating rail into the transportation of assets, the company was able to quickly adapt to regional needs and meet fluctuating customer demand better than ever before.

Interim Fleet Planning Leader & Special Project Manager

● Created and implemented original strategies to improve efficiency and accuracy of complex, everchanging fleet planning.
● Reassessed and improved existing quantitative tools and processes for time efficiency, accuracy, and undefined opportunities for improvement.

Senior Fleet Supply Chain Data Analyst

● Maximized profit for 7 USA markets through a combination of pricing and inventory strategies rooted in game theory, data science, market analysis, and general economic principles.
● Cultivated strong partnerships with Field Operations and Fleet using analytics to influence operations strategies, producing value for all stakeholders.
● First Senior Analyst to lead VP-level project; deployed analytics, project management, and "soft" skills to enhance employee recognition and feedback processes and train 53 company leaders.

Senior Revenue Management Data Analyst

General Motors

● Discovered 5+ original insights in relation to the battery electric vehicle (BEV) market and communicated and presented findings with potential actions to company leadership.
● Created the first GM BEV adoption model to help explain the factors impacting BEV adoption.

Data Science Intern

Eisbrenner Unlimited

● Leveraged broad and diverse experience to provide a full range of business development, operations, and project management consulting.
● Contracted projects included:
    o Woodward Pharma Services, LLC, Birmingham, MI
    o Apples & Oranges, Ann Arbor, MI
    o Duo Security, Inc., Ann Arbor, MI
● Achieved 2x in year-over-year profits and revenue in Woodward Pharma and Apples & Oranges.
● Identified and solved the process issue that had been causing 100% turnover for entry-level renewals department employees.

Small Business Growth Expert, Consultant, and Founder

YMCA of the USA

Volunteer Basketball Coach

Woodward Pharma Services LLC

● Oversaw development of pricing and contract management databases for improved employee
accuracy and efficiency.
● Directed full installation of enhanced reporting, forecasting, and communication processes.
● Revived multiple previously stalled projects including application for U.S. Department of
Veteran Affairs product sales.

Project Consultant

Duo Security

● Instituted update and standardization of scrubbing process to ensure increased customer retention
and reduced employee turnover for Renewals team.
● Created Global People Team Career Development strategies alongside management to improve
upon first quarter reporting.
● Earned Action Plan Leader title for entire company after suggesting successful solutions.

Apples and Oranges

● Directed identification and monitoring of potential and existing customers through understanding and upgrading relationship management programs, resulting in 100%+ revenue increase.
● Led creative control for company LinkedIn page and branding; worked with executives to develop new company slogan.

Multifaceted entrepreneurial executive with 15+ years of powering companies by taking on and succeeding with complex and ambitious projects and improvements. Recognized for dynamic ability to simplify data and present effectively to help companies connect big-picture ideas to positively impact EBITDA. Positive and enthusiastic leader who builds high-achieving teams that implement sustainable, usable, and powerful processes that strengthen organizations. Proven collaborator who creates strong relationships with executives across various functions. Experienced entrepreneur and consultant who takes full accountability and has repeatedly been able to navigate ambiguity to create new revenue sources and increase revenue from pre-existing revenue sources.

Strategic Partner and Referral Agent

∠ Balanced team leadership responsibilities with hands-on technical contributions, effectively guiding the team while
actively participating in complex penetration testing, vulnerability assessments, and exploit development tasks.
∠ Oversaw the planning, execution, and delivery of red team engagements, ensuring that objectives were met on time
and within budget.
∠ Fostered a collaborative work environment, facilitating communication and coordination between team members
and stakeholders, including engineering, development, and management teams.
∠ Provided guidance and coordinated activities for a team of 4 full-time testers, rotational engineers, and a PM.
∠ Managed team resources effectively, balancing workload and ensuring optimal utilization of skills and expertise.
∠ Mentored team members in their technical growth, providing feedback and opportunities for skill enhancement

Product Cybersecurity Red Team Lead

∠ Led internal penetration test engagements on various ECUs and mobile applications, identifying potential vulnerabi-
lities and ensuring security.
∠ Coordinated with Security Engineers, Development teams, and vendors to report and remediate issues, fostering
cross-functional collaboration.
∠ Discovered multiple vulnerabilities and non-compliant implementations in pre-production systems, contributing to
improved security before product launch.
∠ Served as a point of contact and technical resource for the broader Cybersecurity organization during technical im-
plementations, discussions, and reviews.
∠ Conducted special investigations in response to newly discovered exploits and third-party reports, proactively ad-
dressing potential security concerns.
∠ Developed new fuzzing tool for validation and testing of internally developed protocols, enhancing the overall testing
process and effectiveness.
∠ Performed code reviews as well as static and dynamic analysis of applications and embedded systems.
∠ Identified opportunities for process improvement to streamline operations and ensure consistency.
∠ Created proof-of-concept attacks for vulnerable components to circumvent security policies.
∠ Reverse engineered ARM binaries to understand functionality and build tools to manipulate.
∠ Disassembled mobile applications to discover implementation and integration issues.
∠ Debugged applications via JTAG and SWD using a mix of open source and proprietary tools and devices.
∠ Tested and assessed communication interfaces including : CAN, 100Base-T1, UART, SPI, I2C, wBMS, Wi-Fi, BLE
∠ Contributed materially to our team winning First-place at the DefCon 30 Car Hacking Village CTF, providing over 1500
points to our winning score.

Product Cybersecurity Penetration Tester

Cyber Security and Network Engineer

University of Michigan Nexus Digital Skills Bootcamp

In this role I assist in the presentation of the curriculum, lab work, and use my experiences to guide students through a series of classes presented by the University of Michigan's Nexus program.

Adjunct Cybersecurity Instructor

Eastern Michigan University

Assist in research regarding Network data flow patterns and topology generation.
Created tools to automate Network topology generation and division.
Produced labs and lectures for Networking II class, demonstrating RADIUS authentication via a Cisco switch connected to a PacketFence server, which in turn pulled credentials from AD using LDAP.  
Graded Networking assignments as needed.

Graduate Student Research Assistant

•Leveraged my experience in Python to create projects and assignments to be used as coursework.
• Reviewed and graded all assignments and homework for the course, further developing my own code-review
abilities.
• Partnered with faculty to refine and expand the course learning objectives to better reflect the needs of the industry.
• Conducted over 80 hours of tutoring hours on campus and assisted students with Python.
• Researched and created strategies to develop coursework that would challenge and engage students.

Task Automation for IT Admins Teacher Assistant

• Cultivated the consistently highest-rated computer repair store in the Ann Arbor area on Google and Yelp.
• Doubled yearly sales increasing from $140,000 annually to over $280,000, by providing detailed customer oriented service.
• Integrated CRM workflow into the company website allowing potential customers to reach out directly from the landing page and have their information be sent into the invoicing system as new lead, creating a 
customer, and sending a follow-up email automatically.
• Developed a custom solution that informs staff of new leads with a Python utility that sends Slack notifications for every newly generated lead.
• Troubleshooting computer issues ranging from malware, broken screens and hardware, data recovery, custom PC design and build-outs, liquid damage, and misconfigurations.
• Streamlined and upgraded processes, incorporating worksheets and process tracking to enhance consistency and transparency.
• Worked with local businesses and provided custom tailored managed support, including supporting and
hardening Linux clusters and enterprise networks.
• Handled all business administrative tasks, taxes, insurance, hiring, and contract negotiation as well as day to day operations addressing all aspects of hardware and software fixes.
• Designed network to isolate customer and business VLANs, incorporating the latest in network security to
protect user data and ensure compliance.
• Upgraded security protocols to protect data from loss due to hardware failure or attack.
• Migrated custom invoicing software to a cloud based solution allowing better integration with current
technologies.
• Developed internal documentation on all procedures to streamline employee on-boarding and increase
consistency across repairs.
• Prioritized communication with end users to help convey technical issues in lay-terms to instill trust and
confidence in our ability and solutions.

Owner

Highly skilled and experienced cybersecurity professional with a strong background in embedded systems and IoT security, mobile application testing, and networking and security. Skilled in programming with a proven track record of discovering vulnerabilities, developing proof-of-concept attacks, and creating comprehensive reports with recommendations for remediation. Experienced in project management and technical communication, with a strong ability to clearly explain technical concepts to non-technical stakeholders. Skilled in teaching and instruction, with experience as an adjunct instructor, graduate research assistant, and as a TA.

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