ContactOut

Director of Partnerships

- Developing and executing a strategic sales plan to identify and prospect potential clients, utilizing various channels such as cold calling, email campaigns, and networking.
- Conducting thorough research to understand clients' business needs, pain points, and goals, and provide tailored solutions that address their challenges.
-Delivering engaging product demonstrations and presentations to showcase the features and benefits of our products/services, and differentiate our offerings from competitors.
-Building and maintaining strong relationships with clients, providing exceptional customer service and support, and identifying opportunities for upselling or cross-selling.
-Collaborating with cross-functional teams, including marketing, customer success, and product development, to ensure smooth onboarding of clients, address any issues or concerns, and drive customer satisfaction.
-Preparing and delivering sales proposals, negotiating contract terms, and closing deals, while adhering to company policies and pricing strategies.
-Maintaining accurate and up-to-date records of sales activities, opportunities, and customer interactions in the CRM system, and providing regular reports on sales performance and pipeline status.
-Staying updated on industry trends, market conditions, and competitor activities, and continuously improving sales strategies and tactics to stay ahead in the market.
-Creating networking strategies to expand the professional network and promote the company's brand and offerings.

Account Executive

Revenued

Monitored the performance of sales team members and worked to increase team
morale and motivation.
Trained new sales professionals and provided coaching as needed to maintain
company sales success.
Established sales goals by forecasting annual sales quotas and projecting expected
sales volume for existing and new products.
Effectively managed and lead a sales team consisting of 10+ people to drive
company proficiency and success.
Worked cross-functionally with the hire team and sales strategists.
Fully supported the integrated merchandizing team to drive sales.
Worked with the mission of the company in mind and served as a dedicated and
enthusiastic part of the sales team.

Head of Sales

Sales Team Lead

Apple

-Resolving customer inquiries and technical issues in a professional and timely manner, following Apple's guidelines and procedures.
-Listening attentively to customer concerns, identifying the root cause of the issue, and providing accurate and effective solutions or recommendations.
-Educating customers on Apple products, features, and services, and guiding them through troubleshooting steps, software updates, and account settings.
-Managing customer accounts and processing transactions, such as product purchases, refunds, and exchanges, accurately and efficiently.
-Documenting customer interactions and technical details in Apple's systems, maintaining accurate records for reference and follow-up.
-Keeping up-to-date with Apple's product offerings, technical specifications, and support processes through continuous learning and training programs.
-Maintaining a positive and customer-centric attitude, showing empathy and understanding towards customers' concerns, and striving to exceed their expectations.
-Collaborating with team members and other departments to resolve complex customer issues, escalating cases when necessary, and providing feedback on customer trends or product issues.
-Adhering to Apple's quality and performance standards, meeting or exceeding key performance indicators (KPIs), and contributing to the team and individual goals.
-Continuously seeking opportunities to improve customer service skills, technical knowledge, and problem-solving abilities, and providing feedback to Apple for process improvements.

Applecare Advisor

Kucukseyler Schools 

Conducting comprehensive assessments of clients' businesses, including analyzing financial statements, operations, and market positioning, to identify areas of improvement.
Providing strategic advice and recommendations to clients on business strategies, operations, marketing, financial management, and other areas based on their goals and objectives.
Collaborating with clients to develop business plans, financial forecasts, and budgets to guide their decision-making and help them achieve their short-term and long-term business objectives.
Identifying and implementing process improvements and operational efficiencies to optimize clients' business performance and profitability.
Assisting clients in identifying and accessing financing options, preparing funding proposals, and managing relationships with lenders or investors.
Conducting market research and competitive analysis to help clients understand their industry landscape, identify market opportunities, and develop strategies for growth.
Providing guidance and support to clients on human resources, talent management, and organizational development to improve employee performance, engagement, and retention.
Offering expertise and guidance on marketing and sales strategies, including branding, customer acquisition, retention, and engagement, to help clients increase their market share and revenue.
Providing ongoing monitoring, analysis, and reporting of clients' business performance and key performance indicators (KPIs), and recommending adjustments or corrective actions as needed.
Keeping up-to-date with industry trends, regulations, and best practices, and continuously upgrading your knowledge and skills to provide value-added insights and recommendations to clients.

Growth Advisor

Beyond English

Established sales goals by forecasting annual sales quotas and projecting expected
sales volume for existing and new products.
Assessed the work of competitors to best understand what our brand brings to the
table in our industry.
Brought forth excellent customer service skills and a committment to customer
satisfaction.

Founder

Papillon Hotels Resort SPA

Contacted appropriate hotel departments to resolve guest issues or concerns.
Created training manuals on operation and maintenance for equipment.
Responded to guest requests for special arrangements or services, such as
transportation arrangements and reservations.

Operations Management Specialist

C.A.D.D.R.U Romania

EVS Volunteer. (European Voluntary Service)

Volunteer

Experienced and results-driven FinTech and SaaS Sales leader with a proven track record of driving growth, delivering exceptional results, and transforming the financial industry through technology-driven solutions. Skilled in strategic sales planning, prospecting, and providing tailored recommendations to address clients' unique challenges. Adept at conducting thorough research, delivering engaging product demonstrations, and showcasing the value and differentiation of offerings.

As a Head of Sales, I have demonstrated strong leadership abilities, fostering high-performing teams and exceeding sales targets through performance monitoring, coaching, and cross-functional collaboration. 

Passionate about leveraging SaaS solutions to enhance client experiences, I thrive in dynamic and fast-paced environments. With a focus on revolutionizing the financial industry, I am driven to create measurable impact and contribute to the growth and success of organizations.

Ekrem K.

StorifyMe

Transform your website or app into a vibrant, social-media-like environment that resonates with modern users. Capture their attention, increase engagement, and build a loyal community around your brand.

My role here is to help the team create and navigate our G2M strategies as we help companies stay relevant and accessible to the new way of communicating.

Helping ContactOut grow and maintain current and new territories and help support our Director of Revenue Operations with leading a 12 people sales pod as we continue to grow in headcount and revenue.

- Managing existing accounts
- Building and farming extensive outbound lead generation channels
- New client acquisition and client retention
- Presenting value through high-level product demos and presentation
- Help support our Director of Revenue Operations with onboarding and training new sales team members
- Helping account executives grow and manage their pipeline
- Maintain metrics and reports for my pod

Account Executive / Sales Manager

Pathway Automated Insurance Communication

Together with the CEO I was responsible for building out the entire Sales Team from a small group of 5 reps to a multi-role team of 32 people with multiple channels of revenue available across global markets.

- Designing and overseeing team structure, metrics, and processes
- Developing and implementing sales strategies for our existing markets as well as G2M strategies for new areas of expansion
- Managing our outbound engine, creating emails and scripts for cold outreach / Managing our inbound funnel
- Creating product demos and presentations for different client use cases
- Hosting client spotlights and insightful topic webinars/workshops with industry experts
- Organizing, attending and exhibiting at relevant industry expos and conferences
- Developing a comprehensive training program for new staff
- Managing, training, and onboarding new sales team members
- Coaching and developing the sales team to meet company and personal growth targets
- Managing/administering our tech-stack
- Building and maintaining key strategic partnerships required to enter and develop markets.
- Work on targeting the largest insurance companies and agencies in Canada, the US, and the UK.

Head Of Sales

Started with a hybrid sales role at a Canadian startup insurtech vendor with an amazing product and great leadership behind it.

- Identifying viable prospects through market research data-driven analytics
- Cold outreach via phone, email and LinkedIn
- Presenting value through high-level product demos and presentations
- Building long-term customer value and relationships through high-touch consultative sales methods
- Creating win/win scenarios to drive growth, revenue, and long-term business partnerships.

Business Development Manager

WISP Internet Services Inc.

Drove and coordinated the expansion of our tower network across Ontario, managed and administered 4 ground crews, contractors, and governmental bodies to ensure all projects were on time, supply lines in order, and our investors well informed.

- Creating and maintaining a crew schedule for 12 on-site technicians and laborers
- Provisioning and distributing material and equipment
- Coordinating with intermediaries and contractors for clearance and installation
- Communicating with our investors and VIP clients

Operations Coordinator

- Onboarding and training new reps
- Scouting prospective partnerships and inspecting possibilities for further company growth
- Brokering infrastructure development with current and future partners and intermediaries
- Selling tower lease investment packages

Senior Sales Associate

- Converting inbound qualified leads to installations 
- Selling internet services, internet-related structures, and equipment to residential and business clients
- Remotely supervise and coordinate service installations and other field operations for new and existing clients.
- Converting inbound qualified leads to investment opportunities

Sales Associate

Started my first job as an inside sales rep for a rural internet provider in Ontario. The company was set up with an offshore call center where I was handling inbound phone, email and website inquiries.

- Converting inbound qualified leads to installations
- Conducting virtual site surveys
- Selling internet services, internet-related structures, and equipment to residential clients
- Coordinating installations for new clients and client upgrades

taplio

The Battle

Ekrem K.

Luka Tosic

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