ContactOut

Director of Partnerships

- Developing and executing a strategic sales plan to identify and prospect potential clients, utilizing various channels such as cold calling, email campaigns, and networking.
- Conducting thorough research to understand clients' business needs, pain points, and goals, and provide tailored solutions that address their challenges.
-Delivering engaging product demonstrations and presentations to showcase the features and benefits of our products/services, and differentiate our offerings from competitors.
-Building and maintaining strong relationships with clients, providing exceptional customer service and support, and identifying opportunities for upselling or cross-selling.
-Collaborating with cross-functional teams, including marketing, customer success, and product development, to ensure smooth onboarding of clients, address any issues or concerns, and drive customer satisfaction.
-Preparing and delivering sales proposals, negotiating contract terms, and closing deals, while adhering to company policies and pricing strategies.
-Maintaining accurate and up-to-date records of sales activities, opportunities, and customer interactions in the CRM system, and providing regular reports on sales performance and pipeline status.
-Staying updated on industry trends, market conditions, and competitor activities, and continuously improving sales strategies and tactics to stay ahead in the market.
-Creating networking strategies to expand the professional network and promote the company's brand and offerings.

Account Executive

Revenued

Monitored the performance of sales team members and worked to increase team
morale and motivation.
Trained new sales professionals and provided coaching as needed to maintain
company sales success.
Established sales goals by forecasting annual sales quotas and projecting expected
sales volume for existing and new products.
Effectively managed and lead a sales team consisting of 10+ people to drive
company proficiency and success.
Worked cross-functionally with the hire team and sales strategists.
Fully supported the integrated merchandizing team to drive sales.
Worked with the mission of the company in mind and served as a dedicated and
enthusiastic part of the sales team.

Head of Sales

Sales Team Lead

Apple

-Resolving customer inquiries and technical issues in a professional and timely manner, following Apple's guidelines and procedures.
-Listening attentively to customer concerns, identifying the root cause of the issue, and providing accurate and effective solutions or recommendations.
-Educating customers on Apple products, features, and services, and guiding them through troubleshooting steps, software updates, and account settings.
-Managing customer accounts and processing transactions, such as product purchases, refunds, and exchanges, accurately and efficiently.
-Documenting customer interactions and technical details in Apple's systems, maintaining accurate records for reference and follow-up.
-Keeping up-to-date with Apple's product offerings, technical specifications, and support processes through continuous learning and training programs.
-Maintaining a positive and customer-centric attitude, showing empathy and understanding towards customers' concerns, and striving to exceed their expectations.
-Collaborating with team members and other departments to resolve complex customer issues, escalating cases when necessary, and providing feedback on customer trends or product issues.
-Adhering to Apple's quality and performance standards, meeting or exceeding key performance indicators (KPIs), and contributing to the team and individual goals.
-Continuously seeking opportunities to improve customer service skills, technical knowledge, and problem-solving abilities, and providing feedback to Apple for process improvements.

Applecare Advisor

Kucukseyler Schools 

Conducting comprehensive assessments of clients' businesses, including analyzing financial statements, operations, and market positioning, to identify areas of improvement.
Providing strategic advice and recommendations to clients on business strategies, operations, marketing, financial management, and other areas based on their goals and objectives.
Collaborating with clients to develop business plans, financial forecasts, and budgets to guide their decision-making and help them achieve their short-term and long-term business objectives.
Identifying and implementing process improvements and operational efficiencies to optimize clients' business performance and profitability.
Assisting clients in identifying and accessing financing options, preparing funding proposals, and managing relationships with lenders or investors.
Conducting market research and competitive analysis to help clients understand their industry landscape, identify market opportunities, and develop strategies for growth.
Providing guidance and support to clients on human resources, talent management, and organizational development to improve employee performance, engagement, and retention.
Offering expertise and guidance on marketing and sales strategies, including branding, customer acquisition, retention, and engagement, to help clients increase their market share and revenue.
Providing ongoing monitoring, analysis, and reporting of clients' business performance and key performance indicators (KPIs), and recommending adjustments or corrective actions as needed.
Keeping up-to-date with industry trends, regulations, and best practices, and continuously upgrading your knowledge and skills to provide value-added insights and recommendations to clients.

Growth Advisor

Beyond English

Established sales goals by forecasting annual sales quotas and projecting expected
sales volume for existing and new products.
Assessed the work of competitors to best understand what our brand brings to the
table in our industry.
Brought forth excellent customer service skills and a committment to customer
satisfaction.

Founder

Papillon Hotels Resort SPA

Contacted appropriate hotel departments to resolve guest issues or concerns.
Created training manuals on operation and maintenance for equipment.
Responded to guest requests for special arrangements or services, such as
transportation arrangements and reservations.

Operations Management Specialist

C.A.D.D.R.U Romania

EVS Volunteer. (European Voluntary Service)

Volunteer

Experienced and results-driven FinTech and SaaS Sales leader with a proven track record of driving growth, delivering exceptional results, and transforming the financial industry through technology-driven solutions. Skilled in strategic sales planning, prospecting, and providing tailored recommendations to address clients' unique challenges. Adept at conducting thorough research, delivering engaging product demonstrations, and showcasing the value and differentiation of offerings.

As a Head of Sales, I have demonstrated strong leadership abilities, fostering high-performing teams and exceeding sales targets through performance monitoring, coaching, and cross-functional collaboration. 

Passionate about leveraging SaaS solutions to enhance client experiences, I thrive in dynamic and fast-paced environments. With a focus on revolutionizing the financial industry, I am driven to create measurable impact and contribute to the growth and success of organizations.

Ekrem K.

Engage Spaces

Engage Spaces solves how you perform Non-Profit Program Management.

Daniel creates a tailored, white-gloved experience for all Engage Spaces Clients - Ensuring they receive the exemplary onboarding and training for a successful platform launch. 
- Leads 1-on-1 and Team-based workshops throughout the Clients onboarding and successful platform launch. 
- Performs the primary communications and marketing of Engage Spaces to our Clients
- Promotes a continual and healthy success criteria for all Clientele
- Operates closely with clients to ensure continued platform success for all Clients and their Users

Head of Customer Success

Redeemer University

Teaching within the Kinesiology & Physical Education Department
KPE-151-A: Fundamental of Soccer

Adjunct Professor

McMaster University

Graduate Teaching Assistant

•	Detailed data mining for large dataset
•	Knowledge translation and presentation
•	Quantitative statistical analyses
•	Analysis of behaviours on mental health

MSc Independent Study

•	Leading, designing, executing research methodologies
•	Direct interaction and interviewing with study participants
•	Overseeing research team
•	Coordinating data collection
•	Quantitative statistical analyses

Msc Thesis

The Home Depot

Associate

Acting as a Teacher’s Assistant, the goal of my job is to help lead lab sessions and teach lab material to students of varying education levels. Responsible for directing students throughout the process of the lab, I am required to have an excellent understanding of theoretical and practical anatomical knowledge, as well as the ability to effectively communicate through multiple mediums such as LabTutor, interacting with specimens, anatomical dissections and other tools available in the laboratory.

Anatomy and Physiology Teacher's Assistant

McMaster Campus Store

While being a full time student, my primary role at the Campus Store is to be able to work as a cashier and apply my customer service skills with customers and positively interact with workers and customers alike. Other abilities at this job include organization, cleaning and presentation of products/ work environment, and identifying and labelling products.

Retail Assistant

Fort Henry Guard

Aiding in the recreation of Fort Henry’s living museum, I acted as a member of the Drill Squad in portraying what it was like to live as a soldier in Canada in 1867. Job required managing customer service skills, ticket sales, organizing seating, setup/ teardown of events, working with a team cohesively, ensuring customer satisfaction and other essential practices as a delegate for the customer

Head of Customer Success, Marketing and Sales for Engage Spaces.

I help large organizations use an engagement tool to connect, communicate, train, and track engagement across their entire organization.

I have a background Master's degree in Kinesiology, specializing in Exercise Psychology research. I'm passionate about Jesus, exercise, and my family

taplio

The Battle

Ekrem K.

Daniel Trafford

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