A catalyst for positive change, I help purpose-led founders + companies build their internal and external communications, marketing, and operations to gain more traction with investors, clients, and employees. 

If you're ready to take your brand to the next level and make a bigger impact, I'm here to help. 🤝

Elizabeth Jepsen, M.A.

Delivering successful projects for your clients | Software Project Manager & Client Services Manager | Certified Scrum Master

"Client centricity should not be a department. It should be the entire company." 

Hi, I'm Matthew, and I'm passionate about helping companies optimize their systems to successfully deliver the most complex digital projects and create loyal clients within a transparent and trusting working environment.

Key Career Accomplishments:

★ 2022-Present: HR Tech SaaS Startup: 
Upgrading the workforce development for 100,000+ public service professionals through a transformational multi-year digital upskilling program that encompassed 10+ Project and Product workstreams 

★ 2021-2022: Web3 SaaS Startup: 
Hired and scaled a Customer Experience team to a 4X expansion to manage a 40,000+ growing client portfolio across 44 Countries while increasing Customer Satisfaction by 20% and decreasing First Response Timing by 50%

★ 2020-2021: Government Contact Centre: 
Hired and scaled a Customer Support team to a 16X expansion during the pandemic, from 5 to 80 Professionals to manage a 20,000 support volume, resulting in 24M in annual revenue

★ 2018-2020: Government Vendor Management: 
- Achieved an 8X growth from a project of 3 Business Partners into an official Division of 25 Business Partners while achieving a 17X growth in revenue resulting in 15M in annual revenue
- Spearheaded product development through a Digital Transformation software to increase operational efficiency and slash administrative costs by 25%

★ 2016-2017: Government Manpower Staffing: 
Led an employee retention campaign that successfully retained 50% of staff monthly

Professional Skills: 
Project Management | Incident Management | Customer Support Management & Customer Experience Development | Product Management & Development | Operations Management | Vendor Management | Client Management | Business Continuity | Lean Process Optimization | Leadership Development | Strategic Planning | Team-Building | Coaching & Facilitation | Recruitment

Industry Specializations: 
HR Tech | Web3 | Government

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The Battle

Elizabeth Jepsen, M.A.

Matthew K.

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