Card Hegi Coaching, LLC

Helping ambitious, high-achieving women lean into their own power to create success and build the life they've always dreamed of.

CEO & Mindset Coach

Cathedral Arts Project

FINANCIAL
• Led financial stewardship for a $2.6M organization in alignment with strategic goals and annual operating objectives
• Drafted and monitored annual and project budgets for restricted funding and grants and guaranteed financial deliverables were met 
• Presented financial reports, plans, and projections to to keep the organization and its stakeholders informed on financial standing
• Worked with external auditors to compile the year-end audit and 990 tax return

HUMAN RESOURCES
• Developed and implemented the organization’s first paid parental leave policy as well as benefits for employee wellness, tuition assistance and student loan payoff, opportunities for professional development and tenured staff benefits
• Evaluated compensation and benefits practices to ensure competitive pay and internal equity 
• Led the recruitment, hiring, onboarding and offboarding processes for the organization
• Facilitated staff teambuilding, conflict management and aligned employee job duties to their strengths and interests
• Facilitated annual talent reviews and peer feedback for the Executive Team and their direct reports to identify areas for growth and create individual development plans to achieve those goals

RISK MANAGEMENT
• Maintained appropriate internal control measures across the organization
• Ensured the organization remained in compliance with all legal, governmental, regulatory, and contractual requirements
• Maintained accurate and secured filing system for all personnel files, accounting, regulatory and other official documentation
• Oversaw emergency procedures, including hurricane and disaster plans, COVID-19 pandemic response and safety measures

Chief Financial & Administrative Officer

Vice President of Finance and Administration

• Recruit a board of 10 well qualified young professionals to lead the Cathedral Arts Young Professionals Group, the CAPtivators. 
• Act as staff liaison and work with the CAPtivators Board to organize events and fundraisers, prepare budgets, recruit members, promote the organization and acquire funding (individual, group, and corporate) to meet annual financial goals.
• Support officers and other leaders of the CAPtivators to ensure they fulfill their responsibilities.
• Ensure the maintenance of the membership database and related entry in Cathedral Arts Donor Database.
• Support the work of maintaining and updating photo galleries, capkids.org and social media pages. 
• Attend CAPtivators Board Meetings, maintain all meeting records, and report progress on a regular basis to Cathedral Arts Project Executive Director


SPECIAL EVENTS
• Exceeded first year budget goals by 20% from special events resulting in the CAPtivators' ability to donate back to Cathedral Arts Project programs.
• Executed three annual kickball tournaments with approximately 150 attendees each year.
• Executed first annual 5k with approximately 140 attendees.
• Collaborate with Board, vendors and venues to ensure eight new and unique events per year to attract professionals between 21-45 in order to increase membership and meet (exceed) financial goals.

CAPtivators Staff Liaison

Director of Finance

Business Manager

Consolidated Utilities

Office Manager

Sportsplex

• Managed the company’s accounting system, including its chart of accounts and the allocation of all income and expenses, vendors and customers. 
• Maintained all accounts payable and receivable for two health club locations, one retail center, and four online storefronts.
• Oversaw systems of cash flow between all locations and online storefronts and structured financial systems and procedures to ensure the accuracy and security of all funds received and expensed.
• Processed twice-monthly payroll internally for 75 employees.
• Maintained a filing system for all accounting and human resource documentation.
• Prepared and filed taxes for all payroll, unemployment, and sales & use.
• Worked with outside CPAs to complete year end closing of books and file company taxes.
• Processed monthly billing for approximately 1,700 gym members.

Accountant

Tapping into the power of your own thoughts and building confidence are the first steps to getting what you want out of life. As a coach, I provide a safe space to share it all and create a roadmap to success!

Elyse Card Hegi

Florida Blue

• Handle relations between the Providers, customers, and processing team by anticipating needs, problem resolution, and improved communication
• Liaison between Providers and Members for claims processing of multiple inventories
• Conduct meetings with third party Providers to resolve high priority claims

Provider Service Advocate IV

Firstsource

•Research adjustments and re-submissions across multiple states.
•Assists with defect reduction by identifying and communicating error issues and potential solutions to management.
•Helps to improve overall performance accountability (attendance, communication, flexibility, adaptability, interpersonal skills, teamwork and cooperation). 
•Adjudicates or re-adjudicates claims in a timely manner to ensure compliance to departmental turn-around time and quality standards.

Claims Adjuster

•	Developed goals, designed policies, and implemented procedures to reduce claims processing errors and inventory backlog
•	Handled relations between the Providers, customers, and processing team by anticipating needs, problem resolution, and improved communication
•	Assisted with staffing activities including interviewing, orienting, training, scheduling, developing, auditing, and continuing education
•	Performed tactical planning to ensure quality standards with the audit team are met through written inquiries

Senior Advisor

•	Liaison between Providers and Members for claims processing of multiple inventories
•	Created and implemented the First Contact Resolution procedure to optimize the caller experience and reduce claims processing errors
•	Served on the Process Improvement Committee that improved workflows and turnaround time 
•	Conducted meetings with third party Providers to resolve high priority claims

Claims Examiner

First Coast Service Options

•	Served as the Subject Matter Expert in soft skills for resolving call escalations
•	Provided training, coaching, feedback, and continuing education to new employees
•	Strategic planning for customer satisfaction and inventory reduction

Customer Service Representative

Rita's Italian Ice

•	All day-to-day managerial duties including quality customer service, employee supervision, training, inventory, accounts receivable, and bank deposits.

Day Time Manager

I am a Provider Service Advocate in Florida Blue, where I apply my 15+ years of experience in health insurance claims processing to research, adjudicate, and resolve complex claims and re-submissions. I have a strong analytical and communication skill set that enables me to identify and communicate error issues and potential solutions to management, as well as to handle relations between the providers, customers, and processing team.

I am passionate about enhancing claims management using a qualitative and value-based approach, and I have developed and implemented policies and procedures to achieve this goal. I have also participated in the L.E.A.D Graduate program and obtained several certifications to expand my skills and knowledge in leadership, technical support, and effective communication. I am a highly disciplined and results-driven team motivator who strives to make a positive impact on the organization and the community.

taplio

The Battle

Elyse Card Hegi

Charlton Hardison

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