Emma Lo

Customer Success & RevOps Leader | Podcast host of CS In Focus | Help businesses accelerate in customer-led growth

Results-driven Customer Success executive and SaaS startup founder with 13+ years of experience in tech and e-commerce. Passionate about leveraging data-driven strategies to boost customer satisfaction, retention, and revenue growth.

💼 Career Highlights:

- Founded and scaled customer success teams, increasing NPS from 79% to 89%
- Drove $35M+ in revenue, achieving 40% increase in retention
- Built and led high-performing remote teams across customer success, marketing, and operations
- Developed strategies resulting in $7MM ARR from enterprise B2B accounts
- Maintained 119% Net Revenue Retention with zero logo churn

🚀 Expertise:

- Customer Success Strategy & Operations
- Revenue Growth & Retention Optimization
- SaaS Startup Leadership & Scaling
- Cross-functional Team Management
- Data-Driven Decision Making


🔧 Tech Stack:

ChurnZero, Gong, Salesforce, Zendesk, HubSpot, Atlassian, and more

Combining a unique background in healthcare research with tech leadership, I bring an analytical approach to solving complex business challenges. 

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🤝 Let's connect if you're interested in:

- Customer-centric growth strategies
- SaaS scaling and operations
- Revenue optimization in tech startups

Always open to discussing new opportunities and sharing insights on customer success and revenue growth in the tech industry.

#CustomerSuccess #SaaS #RevenueGrowth #StartupLeadership

Manager, Customer Success

- Organize Quarterly Customer Advisory Board
- Implement digital customer success strategies to provide scalable support.
- Utilize data analytics to understand customer behaviour and needs.
- Ensure effective onboarding and adoption of Noibu's platform by customers.
- Proactively identify risks and reduce churn.
- Enhance customer satisfaction and retention through targeted digital interactions.

Emma Lo 🧩

Ryan Wilson is a revenue leader specializing in scaling B2B teams in high-growth environments, with a focus on bootstrapped and private equity–backed companies. Ryan is dedicated to developing go-to-market engines that deliver capital-efficient growth and investor-grade outcomes.

Over the past five years, Ryan has led revenue strategy for two award-winning organizations and facilitated two successful exits for founders. He is recognized for designing scalable sales architectures, optimizing CAC/LTV, accelerating deal velocity, and building leadership pipelines that sustain performance beyond the first growth curve.

Companies under Ryan’s leadership have received six awards for revenue excellence, including Deloitte’s Fast 500 (FY21 & FY22), Deloitte Canada’s Fast 50 (FY21), The Globe and Mail’s Top-Growing Companies (FY24 & FY25), and Financial Times/Statista’s Fastest Growing Companies in the Americas (FY25).

Whether partnering with founders, boards, or operating partners, Ryan brings a pragmatic, metrics-driven leadership style focused on building enduring enterprise value.

Key Areas of Expertise: GTM Strategy, Sales Leadership, Board Reporting, PE Operating Models, Value Creation Plans (VCP), Sales Team Scaling, Forecasting, KPI Discipline

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Emma Lo 🧩

Ryan Wilson

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