Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

Head of Customer Excellence 

Head of Customer Success @lemlist, lemwarm, Taplio, Tweethunter

Ana Petrović

lemlist

I manage client relationships and onboarding for lemlist and other email outreach tools. I help troubleshoot deliverability issues, guide users through DNS setup, and support B2B clients through proactive communication and issue resolution. I also create and maintain help center content, including FAQs and onboarding resources, to ensure users have clear and accessible support at all times.

Customer Success Specialist

Komando Cycling Studio 

At Komando, I work closely with their amazing team and meet clients face-to-face to come up with personalized ideas for email campaigns. I focus on finding new leads, creating engaging campaigns, and designing promotions that really connect with our community. From start to finish, I handle the email marketing process to make sure our efforts boost memberships and keep clients coming back.

Email Marketing Manager

M Plus Serbia

Technical Support Representative

SupportYourApp

IT Consultant

Customer Support Specialist

Fluent in English, German, and Serbian, I thrive in customer success, email outreach, and IT consulting. 

My focus? Solving client issues, optimizing email campaigns, and tackling technical challenges.

Beyond support, I help businesses grow through email marketing strategies, campaign creation, and deliverability optimization. 

Let’s connect if you need support, strategy, or just someone who gets things done. 🚀

Hi everyone, figured it’s time to finally introduce myself here.

On a personal level (no charge), I’m that friend you call when you need:
→ Honest advice (the kind that stings, but you’ll thank me later)
→ An extra cat (I somehow ended up with 6 rescue ones)
→ A reality check, minus the therapy bill

And yes, I’m very good at snowboarding. 🏂 

Professionally (that’s billable💰):
→ Help people understand why their emails land where they land
→ Fix the “we really don’t want to deal with this” technical problems
→ Handle user issues end to end, from “it’s not working” to “oh, now it makes sense”
→ Translate chaos into documentation humans can read

Patterns matter to me.
So does keeping things honest, clear, and human - with a little help from my AI friends (and sometimes enemies).

If you like learning through someone else’s growing pains, hi, that’s moi.

Customer Experience Specialist @ lemlist | Email Deliverability & Outreach Strategy

Ever waited for a promotion that just... never happened?

I thought if I worked hard enough, someone would eventually notice.
I kept my head down, hoping my work would speak for itself. Spoiler: it didn’t.

A few months ago, I stopped waiting and started showing up as the person I actually am - and the person I wanted my team to see.
Picked up projects. Built structure where it was missing. Spoke up even when it felt pointless.

And things shifted fast.

The right people noticed, the ones who actually care about growth and push you to reach your potential. Suddenly my role wasn’t something I was just filling anymore - I was shaping it.

Here’s the truth: no one hands you your next level.
But when you take ownership, the right leaders meet you there.

If you needed a sign to start, this is it.
What’s one thing you’re taking ownership of this week? 👀

taplio

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Ena Mandic

Ana Petrović

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taplio

The Battle

Ena Mandic

Ana Petrović

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Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Ana Petrović's LinkedIn Performance

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