Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

Head of Customer Excellence 

Head of Customer Success @lemlist, lemwarm, Taplio, Tweethunter

Is Your Spoken English Holding You Back? | Follow to Master It | Accent & Fluency Specialist | Executives, Founders & Teams Hire Me To Become Top Tier Communicators 🇺🇸🇨🇦🇬🇧 | Fluent in 5+ Languages

You’re brilliant in your native language.
You’re a confident and credible leader in your field.
But in English, it doesn’t 𝑠𝑜𝑢𝑛𝑑 like it - and it’s costing you.

You might be competent at reading & writing in English,
But the moment you open your mouth, it's like you're not as sharp...
It's like they're working extra to understand you, and it's not getting better.

You feel it in meetings. In pitches. At events.
You know you’re not being seen as the expert you really are.

That’s what we fix.

I help international professionals speak English with 𝑐𝑙𝑎𝑟𝑖𝑡𝑦, 𝑐𝑜𝑛𝑓𝑖𝑑𝑒𝑛𝑐𝑒, and 𝑐𝑟𝑒𝑑𝑖𝑏𝑖𝑙𝑖𝑡𝑦, without needing to sound 100% native or study for hours a day.

We get real-world results:
	•	Ismail tripled his US sales in 3 months.
	•	Louise now leads European teams with confidence.
	•	Serge grew his law firm internationally and speaks at global events.

Our method works fast, because it’s not generic.

We start by identifying your highest-impact pronunciation, fluency, and communication issues with a data-backed diagnostic.
Then we build a 𝑐𝑢𝑠𝑡𝑜𝑚 𝑟𝑜𝑎𝑑𝑚𝑎𝑝 that targets the 20% of habits holding you back, and upgrades them step-by-step.

It’s called the EAR Method:
• Energy – Speak without strain or hesitation
• Accent – Sound clear and natural, not “foreign”
• Recognition – Be seen as the expert, not just “the person from ...”

We measure your progress.
We train with impact.
We make your English work 𝑓𝑜𝑟 you, not against you.

I’ve personally used this method to pass for a native in 6 languages, in under 3 months each time.
But this isn’t about me. It’s about your voice being heard, respected, and remembered.

If you’re not at a 9 or 10 on Energy, Accent, and Recognition…
It’s time to change that.

Book your consultation and get your custom roadmap:
www.latourlanguage.com

taplio

The Battle

Ena Mandic

Ben Latour 🗣️

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