Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

Head of Customer Excellence 

Head of Customer Success @lemlist, lemwarm, Taplio, Tweethunter

Mihaela Cicvaric

lemlist

- Product roadmap & GTM strategy
- Launch narratives
- Landing pages
- Content creation: articles, playbooks, use cases, videos
- Cross-feature workflows
- Social media campaigns
- Newsletters, onboarding, product updates, cold outreach
- In-app modals & Notifications
- Brand collaborations & Product Hunt
- SEO & Content distribution

Product Marketing Manager

- Grew and managed a newsletter with 120k+ subscribers
- Scaled blog to 100k+ monthly visitors
- Created and promoted playbooks downloaded 20k+ times
- Built cross-feature workflow guides
- Developed customer success stories
- Launched free tools to attract and engage leads
- Curated high-performing cold outreach templates
- Organized and hosted masterclasses

Content Marketing Manager

SysKit

- Created blog articles, landing pages, newsletters, brochures, presentations, YouTube videos, and PR pieces
- Led SEO, SEA, and managed external digital agencies
- Prepared product launch content and conducted case studies
- Developed social media strategies for company profiles and the CEO’s LinkedIn
- Produced and promoted webinars and live demos
- Ordered merch and planned booth designs for conferences

Content & Digital Marketing Specialist

inspiracija.com

- Crafted social media strategies for medical, beauty, interior design, and catering clients
- Created and managed posting plans for Facebook, LinkedIn, and Instagram
- Wrote creative briefs and designed graphics
- Handled community management
- Captured and edited photo and video content

Social Media Manager

Inditex

Sales Associate

PMM @lemlist (lempire)

Sharing actionable outreach tips to help salespeople, growth marketers, entrepreneurs, and agencies to grow their businesses.

Get yours ⬇️

- 100k+ subscribers newsletter: https://www.lemlist.com/newsletter
- 10k+ people outreach community: https://community.lemlistfamily.com
- blog: https://blog.lemlist.com/
- LinkedIn: https://www.linkedin.com/company/lemlist

Curious to find out more? Shoot me a DM

taplio

The Battle

Ena Mandic

Mihaela Cicvaric

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