Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

Head of Customer Excellence 

Head of Customer Success @lemlist, lemwarm, Taplio, Tweethunter

GrowthMentor

Updated job description after 6 years at this rodeo:

- Over 10,000+ hours of listening to (GM founder) Foti's ideas
- Expert live-chatter
- Meetup organizer
- Community enabler (community members build communities- not 1 random person)
- Self learner of Stripe and all of her mysteries
- Email writer
- Email answerer
- Occasional social media poster
- Travel planner for all Midas mentor's Greek Odysseys

Co-Founder

SkypEnglish4U - Private English Sessions on Skype

I have been teaching English online since 2010. Before this became my full-time job, I was an English teacher in Thailand, working with kids. My educational background and work history in America is all business related, specifically in management, human resources and the tourism industry.

I currently live in Greece, but grew up in the United States. I am from the central part of the country, so I have a ‘basic American accent’. Through all of my travels, as well as living abroad, I have really learned how to communicate well with those who speak little or no English.

I specialize in general conversation, Business English and Exam Preparation (IELTS, TOEFL,etc). I have worked with all levels and can tailor the sessions to fit your needs. I always have a topic prepared before the start of each session, however am flexible to go with the flow and follow the natural progression of the conversation.

Something I have learned over the years (from the feedback of students) is that sessions on Skype help them to feel more comfortable and confident while speaking a second language. As a teacher, my responsibility is to create a positive and fun learning environment where you feel comfortable using English and improving your language level.

Don’t hesitate to contact me regarding a custom quote, questions or general inquiry that you might have. I’d love to help YOU improve your English!

English Teacher

Athens Coast

Founded www.AthensCoast.com in 2015 to fill the gap in the market of information about the Coastal area of Athens available in English.  

Responsible for content management and all social media marketing.

Travel Writer

Bright Future International Training and Services

English teacher at a Thai school, pupils aged 11-14

Wilderness Territory

Lifeguard Manager

Connecting YOU with growth marketing mentors. Doing my thang behind the scenes at GrowthMentor to ensure that you can easily connect with startup mentors and marketing experts who are eager to help you grow your business.  

Other gigs are writing content and managing social media for various sites and projects mixed in with helping people from around the world improve their English on Skype.

Jessica Volbrecht

Growth isn’t only about scaling a business, it’s about becoming the person who can sustain that growth.

This video shares The Five Ways to Growth, inspired by the spirit of our community, where human connection fuels real progress.

If you’re craving clarity, momentum, and a circle of people who genuinely want to see you win, this is your sign 💫 

Join people helping people grow at www.growthmentor.com

taplio

The Battle

Ena Mandic

Jessica Volbrecht

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taplio

The Battle

Ena Mandic

Jessica Volbrecht

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Jessica Volbrecht's LinkedIn Performance

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