Ena Mandic

Head of Customer Experience @lempire

👉🏼Sales, as my first love and a part of my DNA.
👉🏼Joined lempire early days to handle support and sales.
👉🏼Built full support processes and documentation from scratch for lemlist and lempod.
👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 
👉🏼Built several CS teams, as we acquired more companies and released products. 
👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually.
👉🏼Managed and scaled the customer support team from myself to 12 members.
👉🏼Ensured high-quality support through comprehensive training and robust documentation.

What You'll Get by Following Me:

🏆 Tips on how to incorporate AI to assist you and not customers directly.
🚀 Actionable tips for building and scaling customer support teams
🔥 Strategies to enhance customer satisfaction and loyalty
💼 Insights into support processes and documentation best practices

Let’s connect and grow together! 🌟

Head of Customer Excellence 

Head of Customer Success @lemlist, lemwarm, Taplio, Tweethunter

Nubank

Investisseur

MARKENTIVE

- Assist clients with their growth strategy.
- Act as a HubSpot expert to help clients implement and optimize their CRM strategy.

Consultant RevOps

Growth.Talent

Le mouvement bien intentionné et pédagogique qui fait briller les carrières dans le Growth ⭐

Membre

Naboo

- Management CRM, retention and fidelity for clients
- Management marketing campaigns (target accounts and key accounts)

Growth Manager

Thiga

- CRM automation (Zapier, make, Google Sheets, Hubspot)
- Acquisition strategy on both Paid Search and Paid Social channels (Google ads, LinkedIn ads, Meta ads, Tiktok ads)
- Outbound acquisition development: prospection, scraping, cold mailing. (Waalaxy, Linkedinhelper, Phantombuster)
- Automated process for the Marketing and Sales teams
- Built and maintained the data structure and visualization of our CRM software
- Navigating Ambiguity
- Leadership
- Teamwork

Qivio

- Planning the Inbound and Outbound strategy (Paid ads, SEO, messaging, target and tools)
- Planning the tracking events and the main OKRs (Google Analytics, google tag manager)
- Data analysis and interpretation (website visitors, CRM events, and website behavior)
- Definition of Marketing automation (Zoho CRM, Zapier, Make)
- Navigating Ambiguity
- Leadership
- Teamwork

Head of Growth

Brumaire

- Paid acquisition and activation (Google Ads, Facebook Ads, Affiliation marketing)
- Product delivery (Website features with 2 developers and 1 designer)
- Outbound acquisition development (prospection, scraping, cold mailing)
- A/B testing (in ads, features of the site, and marketing message)
- Automated process for the Marketing and Sales teams with Zapier/Make
- Discovery (analysis qualitative with Hotjar)
- Qualification of leads for the sales team (MQL to SQL)
- Planning the content for the Inbound strategy (SEO, net linking, backlink, keywords (Semrush))
- Optimisation of purchase funnels (+20 clients each week)
- Optimisation of the emailing automation (Klaviyo)
- CRM automation (Copper)

Growth Product Manager

mARIANNE by Marie Jordane 

- Digital transformation for the brand at the same Covid's time
- Awareness strategy (Meta ads, SEO, lives, partnerships)
- Lead generation (Ads, Pop-ups)
- Community manager (Fidelisation and retention of clients)
- Optimisation of website (+300 visitors each month)
- Management of newsletter
- Management of shooting photos with the influencers
- Optimisation of purchase funnels (+10 clients each week)

Responsable de projet marketing et communications

Rainmaker Network

Affiliate manager

Printemps

Conseiller de mode et luxe

Growth B2B & B2C and entrepreneurship / building something new

Hey viewer 👋

What’s holding your business back—struggling to attract leads, retain loyal clients, or optimize your processes?

Hi, I’m Sergio Castellanos, and I help entrepreneurs and businesses turn these obstacles into stepping stones for growth.

✔️ Lead Generation: Develop strategies that bring the right customers directly to you.
✔️ Client Retention: Build loyalty and engagement with CRM solutions tailored on HubSpot and Klaviyo.
✔️ Process Optimization: Streamline operations to scale efficiently without losing focus on what matters.

With a deep passion for technology, I’m always learning and creating innovative solutions to drive real results. My goal? To help your business grow smarter, faster, and stronger.

📩 Let’s chat! Check out my profile and let’s explore how we can solve your challenges together.

taplio

The Battle

Ena Mandic

Sergio Castellanos ✌️

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