Omniconvert

Providing the digital world with the proper tools to run A/B testing, Personalization, Customer intent Interactions and Qualitative research with branching logic Surveys.

Head of CRO Business Unit

Omniconvert is a growth enabler for mid-size eCommerce websites looking to become customer-centric. 
The team has data-driven business analysts, UX designers, developers and QAs 
The platform has an integrated approach, offering:
- real-time web personalization (based on weather, geolocation, cookie and behavior data, etc)
- A/B testing using an advanced WYSIWYG editor
- triggered mobile and desktop interactions (exit-intent technology, on-load, on-scroll or on-click)
- surveys with branching logic that you can easily build in order to get strong insights about specific segments of visitors (new, returning, sleepy, lost, VIP, etc)

Head of Operations

Head of Customer Success

- Facilitating Customer Onboarding
- Working collaboratively with Sales, CRO and Customer support teams to manage the end to end onboarding of customers onto the Marketizator platform.
- Deploying, tracking and managing inbound and outbound materials necessary for customer onboarding
- Troubleshooting onboarding questions from client and/or client service team
- Ensuring accurate set-up, perform Quality Assurance and respond to initial training questions after go-live
- Providing ongoing support for clients after go-live
- Ensuring a seamless transition for customers by delivering world-class service and a positive user experience
- Working closely with internal teams to constantly improve onboarding processes, documentation, and execution

Customer Success Manager

Cheri Bijou

- Developing, implementing and executing marketing initiatives and activities ( print, web, social media )
- Creating and carrying consumer research 
- Developing and implementing CRO strategies
- Monitoring market trends and competition 
- Developing, implementing and executing strategies in order to increase sales performance
- Preparing sales promotion plans for high sales periods
- Developing, implementing and improving procedures to link marketing activities with sales activities
- Integrating data in ECS;
- Website SEO analysis;
- Sales and stock management;
- Selection and purchase of the marketed products;
- Market analysis in order to find new opportunities for development;

Founder & Business Developer

Atlantic Grup Srl

- Establishing, promoting and maintaining company’s image and products in order to generate sales
- Analyzing marketing trends and monitor industry changes
- Designing, producing and distributing print materials such as brochures, ads and direct response 
- Promoting company’s image and offers at specialized trade show exhibitions
- Client presentations
- Coordinating property closings, overseeing signing of documents and disbursement of funds
- Website maintenance
- Social media activities 
- Managing press relations

Sales and Marketing Executive

Siveco Romania SA

- Importing data and fixing errors, into the local data base
- Commissioning of installed programs, client support
- Training for future users.

Business Consultant

- Business customer analysis - Customer's requests analysis as per developed activity and their correlation with the company's IT products
- Commissioning of installed programs, client support
- Training for future users

Junior Business Consultant

Head of CRO Business unit @ Omniconvert

At Omniconvert, we empower Direct to Consumer businesses worldwide to
create customer experiences that matter. From acquisition to delivery and
retention. To the consumers, for the consumers.

Our methodology sets our products & services apart: we strongly believe in
being data-driven and consumer-centric in a world where too many eCommerce
companies are shooting in the dark.

To this end, we’ve created the Customer Value Optimization Methodology - a
methodology aimed at improving Customer Lifetime Value - #CVO.

We built our Software products and our Managed Services branch with the CVO
methodology in mind.

At the same time, we’re passing on the CVO methodology through the CVO
Academy: a CVO course platform where global leaders & experts contributed to
creating an all-encompassing course for Customer Value Optimization.

Book a free call and let’s chat about how we can help your company:
www.omniconvert.com

Sorin Enache

Verifone

Lead CRO projects for B2C & B2B companies
Checkout and full funnel CRO audits
A/B testing experimentation program for checkout flows optimization, revenue increase through customizations, upsells, cross-sells, interactions
Define and develop ongoing testing roadmaps
Track and measure CRO project metrics
Coordinate meetings and communication with merchants to establish and plan deliverables
Create project documentation and share it with stakeholders: creative briefs, testing methodology, test plans, mockups, executive summary reports
Work with multiple teams to keep projects on track: analytics, sales, UX/UI, development, integration, QA, professional services
Project ownership, tasks prioritization to deliver results according to agreement.

Ongoing throughout the CRO project:
- Reporting (Adobe Analytics, VWO, Excel, PowerPoint), ticketing (JIRA) and documenting (Confluence)
- Updating stakeholders, presenting insights, offering support via email/meetings/trainings
- Sharing learnings from testing to other teams: Product Team (insights from A/B testing to help develop the checkout platform rodmap), Marketing Team (holding webinar sessions, participating in conferences and providing case studies), Sales team (data-based presentations for clients),  + other collaborating teams (delivering internal and external teams trainings).

Senior Conversion Rate Optimization Specialist

•	Improving user experience and conversion rates on vendors’ websites (shopping carts)
•	Analyzing data and key metrics to evaluate overall cart performance for the customers, creating reports
•	Presenting findings and recommendations to stakeholders and clients/vendors
•	Developing and executing CRO strategies with a goal of increasing conversion rate and revenue lift through the use of A/B testing, web analytics and UX enhancements.

Conversion Rate Optimization Specialist

Societe Generale Global Solution Centre

•	Analysis, risk mitigation and decision-making on level 2 alerts regarding the transactions of various poles of activity to ensure the compliance with the international regulation in force and the Group Policy on sanctions and embargoes
•	Monitoring of the application of these decisions by the entities (including the follow-up on the accounting treatment), reporting, communication with different poles and entities.

Compliance Officer - International Sanctions and Embargoes

•	Support and onboard new customers throughout the SaaS platforms implementation
•	Create, debug, and investigate CRO tests for eCommerce websites (A/B testing, overlays, surveys, web personalization)
•	Customer support for technical/quality issues
•	Deliver training to customers for a technical understanding of the tools and features and for CRO strategy based on the business model (e-commerce, publishing, lead generation)
•	Engagement and retention campaigns
•	Document and engage appropriate resources, create and update support articles
•	Work with reports, metrics and procedures and continuously share improvement ideas

Customer Success Specialist (Web Technician)

Wipro Limited

•	Procurement operations - IT hardware and software for HP (Hewlett-Packard)
•	Contract administration operations
•	Procurement documents verification and reconciliation: quotes, purchase orders, invoices.

Contract Operations Specialist

•	Executing end-to-end telesales campaigns for selling loans, overdraft and credit cards
•	Handling clients' documents for financial analysis and establishing credit limits, loan approval
•	Opening accounts and other related products/services: insurances, private pensions, internet banking

Telesales Specialist

•	Opening accounts and related banking services for the clients
•	Selling the bank's and subsidiaries' products and services
•	Cash and non-cash transactions, consulting for retail and corporate clients
•	Financial reporting

Account Executive Consultant

•	Contact Center technical support for credit cards, internet banking, account operations, and ATM machines network
•	Authorizing transactions, opening/closing accounts, offering personalized information on the client’s banking products portfolio
•	Service desk tickets and other escalations

Technical Support Specialist

Senior CRO Specialist | Passionate about growth in all that exists 🌱

•	10+ years experience, succeeding in high-performing cultures and digitalized ecosystems: Banking, FinTech, Web & Digital industries
•	Certified: CRO A/B testing | E-Commerce UX | Product-Led

Over the past 3 years I have been leading CRO projects for B2B and B2C companies (SaaS & digital products, e-commerce), improving web conversion rates, creating seamless customer journeys and generating product growth.
I am passionate about building state of art web experiences and optimization strategies.

Always seeking to discover, I am a lifelong learner, keen on expanding my knowledge each day and interlinking the acumen with my creative nature to innovate. A growth environment motivates me.

Although I am a self-starter, I love meeting great and diverse professionals and I am used to work with cross-functional teams.

Outside of my job, I like hiking, psychology reads, drawing and photography + I am a big animal lover. 🐾

taplio

The Battle

Sorin Enache

Nicoleta Danileț

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