Re-accelerate. Reinvent. Reboot | Executive Mentor | Tech COO, VP & PMO Head

I’ve spent most of my career inside companies when things were hard.
 
Scaling. Restructuring. Turning around operations under pressure. Managing growth across cultures, time zones, and incomplete information.

I’ve been a CEO, COO, President, and Global VP, leading teams across North America, Europe, Asia, and Africa. I’ve carried the responsibility of $1B contracts and P&Ls up to $115M, and led major transformation programs impacting more than 6,000 people. Most recently, I ran an AI data company with 1,000+ people across Madagascar and Mauritius.
 
𝗪𝗵𝗮𝘁 𝗜’𝗺 𝗴𝗼𝗼𝗱 𝗮𝘁 𝗶𝘀 𝘁𝗵𝗲 𝘂𝗻𝗴𝗹𝗮𝗺𝗼𝗿𝗼𝘂𝘀 𝗺𝗶𝗱𝗱𝗹𝗲. 
When ambition runs ahead of structure.  When strategy exists, but execution doesn’t stick.  When the playbook is missing, and decisions still need to be made.
 
𝗛𝗼𝘄 𝗜 𝘄𝗼𝗿𝗸 𝘁𝗼𝗱𝗮𝘆: 
I partner with a small number of founders, CEOs, and boards, often in AI and Global South contexts- to bring clarity, discipline, and momentum when complexity creeps in. 

• 𝗙𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗢𝗢 𝗼𝗿 𝗣𝗿𝗲𝘀𝗶𝗱𝗲𝗻𝘁: For companies in active transition.
• 𝗔𝗱𝘃𝗶𝘀𝗼𝗿/𝗧𝗵𝗼𝘂𝗴𝗵𝘁 𝗣𝗮𝗿𝘁𝗻𝗲𝗿: For high-stakes decision-making and scale.
• 𝗠𝗲𝗻𝘁𝗼𝗿: For Global South executives navigating Western capital markets.

I also write about AI, power, and leadership - specifically how emerging markets can scale without simply inheriting Northern tech assumptions. Most of that thinking lives here: 📬 https://ericraza.substack.com/

Born in Madagascar. Global Citizen. Fluent in French and English. Based in Montreal, and wherever the work requires.

𝗜𝗳 𝘆𝗼𝘂’𝗿𝗲 𝗻𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗻𝗴 𝗴𝗿𝗼𝘄𝘁𝗵, 𝘁𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻, 𝗼𝗿 𝗮 𝗺𝗼𝗺𝗲𝗻𝘁 𝘄𝗵𝗲𝗿𝗲 𝘁𝗵𝗶𝗻𝗴𝘀 𝗻𝗼 𝗹𝗼𝗻𝗴𝗲𝗿 𝗳𝗶𝘁 𝗻𝗲𝗮𝘁𝗹𝘆, 𝘄𝗲’𝗹𝗹 𝗽𝗿𝗼𝗯𝗮𝗯𝗹𝘆 𝗵𝗮𝘃𝗲 𝗮 𝗴𝗼𝗼𝗱 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻.

---------------------
🌍 🇲🇬 🇫🇷 🇨🇦 🇺🇸

Eric Raza

INWIT S.p.A.

With my team, we secure the analysis, re-engineering, transformation and optimization of processes, leveraging on Change Management approach.  We cooperate with IT Departments to identify Company needs about automation, digitalization and Systems improvements in order to support and facilitate the Technology and Operations division.
We define KPIs, measure and monitor Performance and Quality of improvement processes and we manage improvement plans to support the Company healthy growth and Employees and Customer Satisfaction.

Process Re-engineering and Quality Manager

Ericsson

As a Project manager, I am a change agent: I make the project goals my own goals and I use my skills to inspire a sense of shared purpose within the project team. I have the responsibility to drive business results.
I work well under pressure and feel comfortable with change and complexity in dynamic and heterogeneous environments.
I can easily move between the “big picture” and the detail, knowing when to focus on each.
I adapt the approach to the context and the constraints of the project, aware that a "one size fits all" can NOT adapt to the variety of projects.
I am always looking to improve my skills and those of my team through lessons learned

Senior Customer Project Manager

Main Goals: 
Project Profit and Loss and Customer Satisfaction.

Project Responsibilities: 
Scope Management
Stakeholders Management
Risk Management
Integration Management  
Time Management 
Cost Management 
Quality Management 
Human Resource Management 
Communications Management 
Procurement Management

Senior Project Manager - Transformation Manager

Oversee daily business operations of Customer Unit Telecom Italia & Israel to ensure goals are achieved. Participate in general administration and business planning.
Identify and execute improvements within the sales structure framework to improve Customer Orientation and Customer satisfaction as well as business management and control.

Business Operations Manager, Customer Unit Telecom Italia & Israel in Region Mediterranean

Enable present and future sales growth while positioning Ericsson in the Market and among customers as thought leader and their preferred business partner in line with the Brand Strategy
Secure understanding of key market insights and trends
Develop and execute a market and marketing strategy, Handle potential M&A,partnerships and alliances and enable business growth by generating leads trough marketing, customer business development and newbusiness

Marketing and Business Innovation for Telecom Italia

Main resposibilities: 
end to end delivery responsible towards the customer for the Customer Unit Telecom Italia
Delivery P&L per customer 
Financial Forecast
Customer relationship on a delivery basis 
Projects steering committee attendance
Escalation point for delivery issues

Customer Delivery Manager for Telecom Italia

As a PMP, I drive projects from pre-sales to invoicing milestone.   I'm focused on Project's  Profit & Loss, Customer Satisfaction and Knowledge sharing. I've been involved in projects related to all the most important Italian operators. Due to my Business Development skills I support also our internal unit in pre-sales phases within Market Unit South East Europe.

I&T S.p.A.

Quality System Definition

Telecom Italia

Consultant for "Customer Care" procedures and processes definitions.

Consultant

Banca d'Italia

Technical Coordinator for Software Quality Control activities.

SW Quality Controller

Alitalia

Software Designer

Marine Data Systems s.r.l.

Banks and supplier management

Systems Roma s.r.l.

SW Developer

My current position is: Process Re-engineering and Quality Manager.

My Background: Started my Job experience in the 1990.

After several years spent in different IT positions (SW designer, Requirement Analyst, Quality control and assurance, sourcing management) in 1999 I started working in Ericsson TLC as Customer Project Manager. During this period I obtained PMI's professional certification as project manager (PMP) and the Ericsson PM certification as Senior (ESPM). I had a human training path to achieve a strong leadership and consultative skills. 

In October 2023, after the long fruitful period spent in Ericsson Telecommunications, I moved to INWIT, the leading Italian Tower Operator for the number of managed sites distributed throughout the Italian territory.

With my team, we secure the analysis, re-engineering, transformation and optimization of processes, leveraging on Change Management approach.  We cooperate with IT Departments to identify Company needs about automation, digitalization and Systems improvements in order to support and facilitate Operations.

We define KPIs, measure and monitor Performance and Quality of improvement processes and we manage improvement plans to support the Company healthy growth and Employees and Customer Satisfaction.

About me: I like to work in a dynamic environment where a change represents a new opportunity to learn and improve. I like to have the opportunity to influence changes in my company. I like teamwork. I like challenges. I like the dimension of my Company where I feel that each one of us matters.

Strengths are:  generate energy and get results. My motto is: never give up.

Specialties: Business Coaching, Customer facing, Project/Program Management, Customer Unit Financial Forecast and Control and Business Operations, Pre-sales support and after sales customer care, Business Developer and market analyst.

taplio

The Battle

Eric Raza

Donatella Cossu

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?