Silver Bear Revenue

Business Owner

21 Knots

Owns GTM,Revenue
Own Sales Operations through activity 
Develop sales training programs/PlayBook
Monitor market and competitor activity- Articulate trends and actions to take
Drive and own a customer success focused agency culture
Create sales reports that tell Data Driven Stories of Impact
Communicate and foster relationships with clients by always leading with value
Build a Customer Community
Act as Voice of the Customer in all relationships
Align Deployments with client processes and culture for maximal client success
Actively hunt and kill silos and tech debt

Chief Revenue Officer (CRO) Fractional

PKA Solves

Owner

Pointer

I help startups build their revenue operations and gtm strategies to transition from founder lead growth. I help them climb to 10MM ARR with revenue architecture.

RevOps/GTM Consultant

Route Transportation & Logistics, 

- Actively hunted new logistics clients for a Inc 5000 freight brokerage by utilizing and creating proven and repeatable sales processes. 
- Prospected, sold to, and closed C level executives. 
- Maintained vigorous outbound activity while making personal connections with clients in the SME to large enterprise B2B space. 
- Discovered diverse, long term pipelines to help grow the business strategically and stay relevant while facing competition from hundreds of competitors and Uber freight. 
- Coordinated the efforts of the sales and marketing teams to maximize returns and drive inbound sales using Account Based Marketing.
Tracked all activity accurately in CRM. 
Accurately and promptly documented and forecasted all activities in weekly sales reports.

National Business Development Manager

Junk King Sarasota

- Grew franchise annual gross revenue to over $800K 
- Top 10 performer of 120 franchises in franchise level growth based on year over year percentage
- Maintained #1 spot in Google 3 Pack in the region with paid and organic search 
- Utilized in person sales marketing and networking to strategically to grow and reinforce our brand in our territory
- Recruited, vetted, hired, trained 7 employees in effective sales and profitable operations 

GM of a national franchise leader in closed sales by percentage. Responsible for successful day to day operations of franchise location. Managed 7 employees, grew and closed sales in the B2B and B2C space, and implemented long term plan for strategic growth. Coordinated corporate leadership and franchise level unit to implement franchise level strategies.

General Manager Sales Marketing

Revenue Architecture and processes so startups can sell to grow, then raise (if necessary). The plutonium in your Delorean.

Work with me for revenue growth, revenue architecture and buyer enablement for B2B startups.

Go from failing to fundraise or sell to selling your way to fundable traction with my combined expertise in growing new business and Incident Command. 

I can help you find what your real problem and solve it. 

Effective in uncertain environments as a leader and a force multiplier.  

Areas of Technical Focus:

- Salesforce Business Analysis
- Revenue Architecture
- Sales Process Repair
- Buyer enablement
- GTM Systems
- The Art of War

Skillset: Change Management,GTM Strategy,Business Development,Partnerships,Offers, Positioning,Full Cycle Selling, Prospecting, Business Analysis,Strategic Alliances, Revenue Operations, The Art of War.

The word Rōnin literally means "wave man". 

It is an idiomatic expression for 'vagrant' or 'wandering man' 

- someone who finds the way without belonging to one place. A samurai who serves the world, not one master.

When you need to win a war, hire a Rōnin.

⬛️ Eric Steeves

Tanium

* Built and prioritized a 12+ month roadmap aligned with global support operations, driving clarity across technical and business teams.
* Reengineered case routing to a skills-based model, boosting efficiency for 200+ agents and improving time-to-resolution.
* Launched the Tanium Titans Experience Site to promote self-service and increase engagement through gamified support resources.
* Reduced aged/stale case volume by 98% by implementing proactive closure logic and auto-reminders.
* Partnered with Support Ops and IT to track KPIs, streamline Service Cloud functionality, and enhance user adoption through targeted updates.

Salesforce Program Manager - Service Cloud

Cloud Giants

* Led a team of Salesforce consultants, overseeing delivery for high-impact implementations across Sales Cloud, Experience Cloud, and Partner Communities.
* Managed hiring, onboarding, and mentorship for new consultants and interns, building capability around stakeholder management and systems thinking.
* Served as strategic advisor to clients, translating executive vision into actionable platform strategies and roadmap priorities.
* Directed Partner Relationship Community rollout, aligning user journeys, access controls, and data governance across business units.

Principal Salesforce Consultant

Red Canary

* Built and led a high-performing Salesforce Administration team, scaling operations to meet business growth
* Directed vendor relationships for staff augmentation, overseeing onboarding, performance, and offboarding
* Championed continuous process improvement to enhance user experience, enforce data governance, and strengthen integration reliability
* Acted as a strategic liaison between Sales Ops, IT, GRC, and other stakeholders to align systems and eliminate friction points
* Instituted a structured weekly release cadence, providing transparency into backlog and timelines via Asana

Senior Manager, Business Applications

Rapid7

* Directed cross-departmental Salesforce CPQ implementation and org unification post-acquisition.
  * Established change readiness protocols, led Lightning transitions, and enabled leadership with seasonal system updates.
  * Drove cross-system collaboration and process integrity through data stewardship and governance best practices.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Spearheaded Customer Support systems optimization across Salesforce and Gainsight platforms.
* Bridged gaps between technical teams and business owners to streamline core functions.
* Promoted collaboration across global teams to align KPIs and enable better process oversight.

Principal Business Systems Analyst

CodeScience, Inc.

* Delivered multiple 250+ hour CRM implementations with integrated user training and change strategy.
* Conducted full lifecycle org migrations, minimizing risk and downtime during replatforming initiatives.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

Director of Professional Services

Senior Business Analyst

iContact

Salesforce.com Administrator & iContact for Salesforce Architect

Director of Customer Support Operations

Director of Customer Service

Customer Service Representative

Over 15 years of experience enabling operational change through scalable technology solutions, cross-functional team leadership, and enterprise-wide platform optimization. Adept at building trust with executive leadership, translating complex business processes into actionable systems strategy, and managing high-impact system rollouts that improve visibility, governance, and continuity across organizations.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

taplio

The Battle

⬛️ Eric Steeves

Amber Boaz

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