Erin Lewber

Erin Lewber Coaching

Helping career changers navigate the pivot and thrive in their new role.

Resume, Interview, and Career Change Success Coaching

Founder

Amazon Business

Head of Strategic Account Management

Amazon Business $35B B2B e-Procurement organization serving 6MM+ customers.

In this role, I led a team of 12 Strategic Account Management direct reports who support Amazon Business' Fortune 1000 customers across Tech, Manufacturing, CPG, Construction, Telecom, and more.

Manager, Strategic Account Management

Developed customer relationships and grew sales within a $60MM portfolio of Amazon Business' Fortune 1000 customers within Automotive, Manufacturing, Construction, and Tech industries.

Senior Strategic Account Manager

Promoted from L5 Program Manager to L6 Senior Program Manager

Senior Program Manager, B2B Spend Analytics

Program Manager - B2B Spend Analytics

Business Development Manager, Amazon 3P B2B Seller Development

OpTech

Director Sales and Recruiting - Healthcare + IT

Responsible for driving recruiting and sales teams to achieve revenue and placement targets within target client accounts.

Account Executive - Healthcare + IT Recruiting

Responsible for growing client relationships and achieving placement targets within a named client account.

Account Manager - Healthcare + IT Recruiting

VisionIT

VisionIT is a Technical Recruiting and Staffing startup in Detroit, MI. As a Client Delivery Manager, I managed technical recruiting and sourcing delivery to meet Fortune 500 Automotive and Tech client needs and timelines. In this role, I worked on-site in a client-facing capacity to manage temporary staffing and project-based talent deliverables

Client Delivery Manager - IT Recruiting

Trader Joe's

Selected as one of 7 candidates out of 1K+ applicants for the highly competitive Regional Mobile Thriver (RMT) Program, which is the highest level an external candidate can hire into at Trader Joe's. As a corporate employee, I led store operations for three distinct Trader Joe's locations in Metr-Detroit and completed TJ's development program for people leadership and Trader Joe's signature "Wow!" customer service.

Sales Manager

Colasanti's Market

Managed daily operations and held P&L responsibility for a 100 employee, $20M annual revenue independent high-end grocery store

Director, Retail Grocery Sales and Operations

I lead a Strategic B2B Sales team of 12 Strategic Adoption Managers (SAMs) at Amazon Business. SAMs are a hybrid sales/account management/customer success role chartered with growing user engagement, adoption, and retention across Amazon Business' Fortune 1000 customers across Manufacturing, Construction, Tech, FinTech, Banking, and Automotive industries.  Amazon Business (AB), it is Amazon's B2B arm of the organization that helps companies buy the things they need for work through the convenient Amazon buying experience.

In addition to my work at Amazon, I'm also a resume, job search and interview coach for career transitioners and moms. As a two-time career pivoter myself who found herself without a job (or the know-how to reinvent my career), I'm passionate about teaching career changers how to remarket themselves for a new industry and/or role.

Getting started on your career pivot? 

Start here 👇

Free Cover Letter + Resume Template:  ErinLewber.com
Finish Your Resume in a Weekend, Get Interviews in as little as 24 hours: ErinLewber.com/blueprint

Aside from all of that, I have a fantastic husband, two kids, and a dog. I'm a novice beekeeper, gardener, and love anything in the great outdoors!

DM anytime!

Head of Strategic Adoption, Sr. B2B Sales Leader

I lead a team of 12 to drive adoption of Amazon Business within AB's Fortune 1000 customer base.  

In this role, I've developed, launched, and scaled the Strategic Adoption role across Amazon Business.

IYKYK | Consulting

Co-Founder

Help teams develop product / analytics solutions.
Fractional Project and Product Management.
CS Process development and management.
COE services and delivery.
Complex assessments, dashboards and visualization.
Maturity models, 360s, process flows and other consulting.

Freelance Consultant

Pointer

Management Consultant

9Lenses

Multirole
1. Project Management
2. CS
3. COE
4. Product

Keeping customers happy.

Senior Customer Experience Manager

COE, Services and Delivery.
•	Managed Projects, Communication, Service & Delivery in a COE role with companies like Accenture, DXC, GE, Deloitte etc.
•	Worked with client teams across the globe, and time zones, from Australia, ME and Europe, to North America. Ensured projects were successfully supported/deployed/handed over. 
•	Kept client projects managed and updated within the 9Lenses platform.
•	Handled support systems/ticketing management and was responsible for delegating and resolving issues.
•	Communicated with team members and ensured smooth functionality/handovers of projects.

Client Support Manager

•	Consulted and trained admin clients and shared best practices.
•	Helped resolve technical and non-technical issues.
•	Experience with the Freshdesk ticketing system.
•	Created knowledgebase articles and FAQ content for clients within the system.

Customer Success Specialist

JavaPipe LLC

•	Project management: Ensured daily to-dos were delivered, implemented new systems and transitioned   data to modern systems. Managed tasks and time assignments for teams.
•	Support Management: Managed web support systems like WHMCS, ensured clients were responded to in a timely manner, and their issues resolved as part of the support team.
•	Administration: Supported CEO with day to day finance management, client discounts and any management activities that required leadership attention.

Project Manager

Vevento Innovations

•	Project management: Implemented technical and end-user solutions within the company.
•	Managed and delivered 3 projects that were as diverse as a mini social-media platform, a natural medicine platform that was deployed in Israel, and a fashion prototyping and user experience app.

TheNewsMarket

Design Specialist

Startup Growth | Generative AI | Process | CS/X | Strategy 🏴‍☠️

I am a consultant in the SaaS space. I advise startups with my cross-functional skill-sets.

My experience across the Project Management, Product, CX and Process domains helps with growth, product, management and processes.

I've worked with B2B Enterprise, SMBs and consulting firms to deliver large scale and complex CX surveys, Enterprise client feedback, Assessments, 360's, Sentiment Analysis and other Analytics dashboards.

My experience includes building processes, client outreach and support, project planning & execution, product demos and marketing, and design feedback.

I coach and mentor newcomers to the SaaS industry and help them find their way in a sea of jargon and companies. This includes industry advise, resume building advise and mentorship.

I've also had design, photography and multimedia experience and this helps me talk to people across industries and understand their pain points.

Please feel free to reach out and connect!

taplio

The Battle

Erin Lewber

Aamir Kadri

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