Eptura

Strategic, Customer Success Manager

Principal Customer Success Manager

Senior Customer Success Manager 

SmartMoving Software

SmartMoving is the only software tool your moving company needs. Whether you’re a one man operation or you have franchises across the country, maximize your sales, marketing, operations, and profits with the one software tool that makes every part of your company achieve its potential.

Customer Success Manager

ePesos

Co-founder & Manager, Customer Success

Co-founder & Manager, Business Development

QUANTUM CAPITAL

Manager, Central Mexico Operations

Strategic Planner

Customer Success addict | Customer obsessed | CS Ops | Data lover | Top 100 Strategist @ Eptura

I did not choose Customer Success. Customer Success chose me.

In 2020, I took a step back from my leadership role to go all in on Customer Success. I believe the best Customer Success leaders are those who have walked the path, understand the role inside and out, and know what it takes to drive results. This is the journey I’m on, building expertise and laying the foundation for impactful leadership in the future.

In just four years, I’ve grown from an entry-level CSM to a Strategic CSM. Along the way, I discovered a deep passion for empowering other CS professionals to thrive in their roles. Through my newsletter and the two guides I’ve written—Onboard Yourself and Raising the Bar—I share actionable insights and strategies to help others navigate the complexities of this role.

As a Strategic CSM, I’m focused on helping global enterprise organizations achieve their goals by leveraging data-driven strategies and tailored solutions for their specific needs. Whether it’s fostering collaborative cultures, driving change and adoption of innovative tools, or solving complex business challenges, I thrive on guiding customers toward measurable results.

I’m a process addict with an engineering background, driven by curiosity and data. Numbers tell stories, and I love unraveling them to identify opportunities for expansion and growth. I believe in the power of people and data—track the right metrics, and improvement will follow.

Customer Success is where I’ve found my true passion—helping customers achieve their desired outcomes and seeing their growth is incredibly rewarding. I believe CS is the catalyst for any company's growth, and when done right, it unlocks new revenue streams, enhances product adoption, and creates long-term partnerships.

Every conversation is an opportunity to learn, problem-solve, and deliver results that matter.

When I’m not creating Success Plans or building executive relationships, I’m traveling. I’ve visited over 20 countries and am always planning my next adventure. My favorite country so far? Japan, hands down.

Erika Villarreal

Ayman Husain

NTT DATA, Inc.

As the Head of Sales, I am leading the sales team tasked to grow the hyper-scaler public cloud services business (Azure, AWS and GCP) and the associated advisory, professional services, managed services and the data center business.

My charter is to lead the team, grow the revenue, and expand the customer portfolio and increase customer engagement across the entire NTT DATA solutions stack. I am leveraging deep-rooted trusted client relationships to unlock significant growth opportunities. I bring the strong acumen for value-based selling and a nuanced understanding of the public and private cloud ecosystem.

✅ Spearhead and execute a comprehensive sales strategy for cloud solutions and professional services, resulting in revenue growth YoY in services within the existing customer base.
✅ Cultivate and nurture deep relationships with C-level executives across existing customers and accounts, positioning cloud solutions as strategic enablers for their business transformation.
✅ Build, mentor, and lead a high-performing team focused on fostering a "cloud-first" mindset to exceed targets through guidance and coaching.
✅ Develop and present compelling value propositions and ROI-driven proposals for complex cloud migrations, modernizations, and new cloud-native deployments, effectively translating technical capabilities into real business outcomes.
✅ Collaborate cross-functionally with account management, delivery, and marketing teams to identify and capitalize on cloud opportunities within the existing customer base, ensuring seamless solution delivery and maximizing customer value.
✅ Elevate alliances and partnerships with key partners which include Microsoft, Google, AWS, Palo Alto, Dell and several others.

#CloudSales #SalesLeadership #DigitalTransformation #PublicCloud #NTTDATA #NorthAmerica #Azure #GCP #AWS #Leadership #Revenue #GoToMarket #AI #Datacenter #ManagedServices #SolutionSelling #Strategy #Execution #Delivery #Practices #Global #Dell #PaloAlto

Vice President, North America Head of Sales and GTM - Cloud Services

Google

I lead high-performing teams of Customer Engineers at Google Cloud, focused on driving digital transformation for large enterprises, industries and corporations across North America. I leverage leading edge Google Cloud solutions built and powered by Google GenerativeAI and data solutions.

My passion lies in: 

✅ Developing go-to-market strategies: I collaborate with Google Cloud leadership to identify, qualify, and prioritize opportunities within various industries.

✅ Empowering teams: I equip my team with the skills and resources they need to excel, ensuring they're prepared to guide our customers through their cloud journey.

✅ Building trusted relationships: I foster a collaborative environment where my team can effectively partner with sales and engineering leadership to achieve shared business goals.

✅ Driving innovation: I stay ahead of industry trends in cloud computing, transformation, and technology to provide cutting-edge solutions to our customers.

I'm driven by the challenge of helping businesses of all sizes leverage the power of the cloud to achieve their goals. I measure my success by the positive impact my team has on our customers' growth and their overall satisfaction with Google Cloud.

#CloudComputing #DigitalTransformation #Leadership #GTM #Go-to-MarketStrategy #CustomerEngineering #CustomerSuccess #GenerativeAI #HighPerformance #AI

Head of Customer Engineering

Microsoft

Ayman leads an exceptional team of Cloud Solution Architects and Customer Engineers who create Data, Analytics and AI solutions powered by Microsoft Azure. The key focus is to solve customer challenges with data to enable them to achieve their outcome and do more with data and analytics. Solving data warehousing, predictive analytics, low-code and no-code applications, enabling artifical intelligence, transforming how to be data first, cloud first, mobile first as an organization is where Ayman exceeds as a leader, architect, solution creator and technical leader.

#AzureDataServices #ArtificialIntelligence #Synapse #Databricks #Analytics #PowerBI #PowerApps #Cloud #Data #Microsoft #SalesLeader #IntelligentCloud #CustomerSuccess #OutcomeSuccess

Senior Director, Customer Success, Data, AI  & Advanced Analytics, Azure Intelligent Cloud

Ayman serves as the Customer Success Director for Microsoft’s South Region. Ayman manages a team of Cloud Solution Architects (CSA) who lead and deliver digital transformation by leveraging Azure Cloud Solutions. Ayman also serves as a Cloud Strategy Advisor and supports several regional Microsoft customer’s digital transformation and intelligent cloud journey.

Ayman excels in his capacity as a business problem solver by leveraging innovative Azure solutions for AI, ML, IOT, Big Data and Hyper-Scale Computing. Enabling cloud adoption and reducing IT costs is how Ayman provides customer success and value.

#microsoft #azure #microsoftlife #customersuccess #digitaltransformation #hitrefresh #azuredomination #moderndatacenter #AI #ML #IOT #bigdata

Director, Customer Success, Intelligent Cloud & Digital Transformation

Slalom Consulting

Ayman serves as the Practice Lead for Infrastructure & Cloud Solutions in Houston. Ayman manages a team of solutions experts and architects and deliver solutions from the start of the presales discussion to the final completion of delivery including wrap-up of the engagement. Ayman serves as an advisor and maintains contact with C-level client decision makers throughout the engagement.

Ayman excels in his capacity as a technologist by leveraging innovative solutions from AWS and Microsoft. Through careful analysis, assessment and diligent review, Ayman generates strategies for holistic cloud adoption and use. Enabling technology adoption and reducing IT expenditure is how Ayman provides client value as a Slalom Consultant.

Practice Area Director - Cloud & Infrastructure Solutions

Serve as the Office 365 lead for cloud services and engagements for New England. Managed a team of solutions architects and delivered solutions from the start of the presales discussion to the final completion of delivery and wrap-up of the engagement. Managed and supported Microsoft/Slalom partnership and alliance activities.

Practice Area Lead - Office 365 & Infrastructure Solutions

Insight

Serve as the strategy lead for all professional services engagements involving enterprise software solutions.  Manage a team of solutions experts and architects and deliver solutions from the start of the presales discussion to the final completion of delivery and wrap-up of a services engagement.  Supervise the proposal creation, scope of work (SOW), project plan, design and architecture plan, budgeting and cost estimations, labor and resource planning and vendor and partner relationships.  Oversee and maintain contact with C-level client decision makers and supervise customer relationships. Joint manage the services budget for the region covering the entire East Region from ME to FL and East of the Mississippi River.

Regional Practice Leader - Enterprise Software Solutions, East Region

Manager, Technology Practices - New England & North East Region

Managing Consultant

I lead cloud transformation journeys and enable my customers achieve more with less. Customer Success is My Success | AI | Cloud | Strategy | Speaker | CTO | CIO | Transformation | Generative AI

From Legacy to Leader: Unleash Cloud Transformation with Generative AI

I'm not just a technologist, I'm your AI-powered cloud leader.  I leverage cutting-edge tools from Microsoft, Google and AWS to design and implement transformative solutions that propel businesses forward.

Tired of being bogged down by legacy systems? I help you navigate the public cloud journey seamlessly, building resilient and scalable applications with AI at the core. My expertise in generative AI unlocks next-generation solutions, pushing the boundaries of innovation.

Don't just survive disruption, thrive in it.  My leadership guides organizations towards achieving real business outcomes, ensuring success even in challenging times.  Together, let's leverage NTT DATA's innovation to make your cloud transformation a win.

#NTTDATA | #Google | #GCP | #Microsoft | #Azure | #M365 | #Amazon | #AWS | #ManagedServices | #DataCenter | #AI | #GenAI | #Strategiest | #Speaker | #CTO | #Startups | #SalesLeader | #RevenueLeader | #PublicCloud | #PrivateCloud | #HyperScaler

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