Customer Success addict | Customer obsessed | CS Ops | Data lover | Top 100 Strategist @ Eptura

I did not choose Customer Success. Customer Success chose me.

In 2020, I took a step back from my leadership role to go all in on Customer Success. I believe the best Customer Success leaders are those who have walked the path, understand the role inside and out, and know what it takes to drive results. This is the journey I’m on, building expertise and laying the foundation for impactful leadership in the future.

In just four years, I’ve grown from an entry-level CSM to a Strategic CSM. Along the way, I discovered a deep passion for empowering other CS professionals to thrive in their roles. Through my newsletter and the two guides I’ve written—Onboard Yourself and Raising the Bar—I share actionable insights and strategies to help others navigate the complexities of this role.

As a Strategic CSM, I’m focused on helping global enterprise organizations achieve their goals by leveraging data-driven strategies and tailored solutions for their specific needs. Whether it’s fostering collaborative cultures, driving change and adoption of innovative tools, or solving complex business challenges, I thrive on guiding customers toward measurable results.

I’m a process addict with an engineering background, driven by curiosity and data. Numbers tell stories, and I love unraveling them to identify opportunities for expansion and growth. I believe in the power of people and data—track the right metrics, and improvement will follow.

Customer Success is where I’ve found my true passion—helping customers achieve their desired outcomes and seeing their growth is incredibly rewarding. I believe CS is the catalyst for any company's growth, and when done right, it unlocks new revenue streams, enhances product adoption, and creates long-term partnerships.

Every conversation is an opportunity to learn, problem-solve, and deliver results that matter.

When I’m not creating Success Plans or building executive relationships, I’m traveling. I’ve visited over 20 countries and am always planning my next adventure. My favorite country so far? Japan, hands down.

Erika Villarreal

Customer Success @ Notion | Vibe Coding

Hey, I’m Prashanth, an Enterprise Customer Success Manager at Notion, where I help customers unlock their full potential (and try not to accidentally delete any databases).

I’ve lived and worked across India, Russia, Singapore, and Ireland, so you could say I’m familiar with collaboration across time zones and navigating airport security.

I’ve dabbled in product marketing, sales, and customer success, making me the human equivalent of a well-organized Notion workspace.

When I’m not helping teams build happier workflows, I’m hosting It All Depends, a podcast for CSMs who enjoy a good laugh with their learnings.

Also, I’ve been named a Top 100 CS Strategist & Top 25 CS Influencer, which I promise hasn’t gone to my head (yet).

Let’s chat ✌🏽

Prashanth Jothi

Excited to co-host a webinar next week 

that's actually practical (no fluff, promise! 🙌)

We're diving into how teams across the MENA 

are using Notion AI to work faster and smarter 

with full support for RTL content, multilingual workflows, 

and all the tools your team already uses.

It's 100% hands-on, zero buzzwords.

📅 Feb 11 | 2:00 PM GST

taplio

The Battle

Erika Villarreal

Prashanth Jothi

Followers

Posts

Engagements

Likes

Performance ScorePrashanth Jothi's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Erika Villarreal

Prashanth Jothi

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Prashanth Jothi's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScorePrashanth Jothi's LinkedIn Performance