Lottusa | Your product and service delivery streamlined with Atlassian

🚀 Transforming Digital Businesses with Agile frameworks and JIRA Expertise  🚀

As a seasoned Atlassian's JIRA Consultant and Agile Coach I specialize in elevating businesses by optimizing their processes with agile frameworks and Jira, Jira Service Management. My expertise lies in tailoring JIRA solutions that streamline workflows, enhance productivity, and foster seamless collaboration. With a keen eye for detail and a strategic approach, I’ve helped numerous organizations unlock the full potential of JIRA.

🔹Scope of Work Jira Software and Jira Service Management 🔹

* Customized configurations to suit unique business needs, ensuring efficient project management and tracking.
* Process Automation: Implementing automated workflows that save time and reduce manual efforts, driving operational efficiency.
* Team Training: Conducting comprehensive training sessions to empower teams to utilize JIRA to its fullest, fostering a culture of continuous improvement.

My expertise extends to implementing IT Service Management (ITSM) practices with JIRA Service Management, transforming IT operations and delivering exceptional service experiences. I collaborate closely with IT departments to create tailored solutions that meet specific business requirements and enhance service delivery.

ITSM Implementation: Designed and deployed ITSM frameworks that align with industry standards, ensuring efficient incident, problem, and change management.

Noteworthy Projects:
* Migration from Zendesk to Jira Service Management Cloud
* Implementing Jira Software Cloud  for SaaS company 
* Optimising Jira Service Management for streamlined flow between various teams and departments in the company
* Guided emerging tech firms in establishing robust JIRA systems, enabling scalable growth and innovation. Jira, JSM and OpsGenie
* Streamlined reporting processes with Tempo Timesheets and Financial Manager, Rich Filter, Custom Charts for Jira

Lean & Agile Coach/Jira Consultant

🚀 Agile Coach helping to optimise processes in products development for Web&Mobile channels 🚀

Work as the Agile Coach in a contract position delegated from 7N to HapagLloyd company subsidiary based in Gdansk. In this role my main area of focus was:

* working with software development teams on modelling Scrum framework and helping them to increase their agility by focusing on improvements in the requirements gathering, refinining the work, continous learning and adaptation of optimised ways of working
* working with product managers and product owners to create agreements and roles definitions/roles matrix that would show up practicalities of having such PO/PM set up in the organisation 
* worked with Atlassian Admins Team that's in house to define, model and verify Jira Software configuration that support SAFe framework and work at scale with Agile Hive product for Jira 
* worked on the Jira Dashboard configuration to meet Team level and management level reporting needs and expectations. Configured Rich Filter gadgets, Time in Status, Custom Charts for Jira, Scriptrunner 
* worked to design and facilitate team and cross team workshops to product development teams
* supported DevOps Team to embrace agile ways of working
* worked with AI Teams to support them in modelling sufficient hybrid approach to work modelled specifically for AI type of projects

Agile Coach

IT Coaching Hub

🚀 Agile Coaching network for consultants, Scrum Masters working in IT🚀

I've created community for people who act as a Project Managers, Agile Coaches, Scrum Masters and support companies in digital and agile transformations. 
The idea was to exchange the cases, learn from each other and inspire by sharing good practices, tools and methods. 
The areas explored were: agile transformations and how to design them, tools for productivity, coaching methods and frameworks, working with people and developing own potential and inner resources to carry on the transformation initiatives in the enterprises.

Community Lead and Founder

Lufthansa Systems

🚀Agile Coach for legacy product to microservices transformation program 🚀

Joined two critical for air navigation and in flight operations department to support agile transformation that started. Firstly worked with few teams on better product requirements gathering, prioritization techniques, working with stakeholders and management team to define the teams development path and support Scrum/Kanban frameworks the teams started to use. 
Afterward moved to the other department where I acted as the Agile Coach working with legacy product transition to microservices. Implemented SAFe along with Scrum@Scale for transformation initiatives. 
Worked with Jira customization for project teams, configured Jira boards, Jira dashboards and provided reporting of the teams performance.

Agile Coach/Senior Agility Master

European Directories

🚀 IT Project Manager for digital transformation initiatives in Directories holding🚀

Full project lifecycle management for following projects with Austria, Netherlands, Poland, Czech/Slovak, Denmark, Sweden and Finland:

* managed software development projects that introduces new vertical products for online channels
 
* collaborated with 3rd party providers to develop internal taxonomy tools, web crawlers

* defined projects scope, risks, timelines and plans

Scrum Master/IT Project Manager for Online

Online Operations Management with Austria, Netherlands, Poland, Czech/Slovak, Denmark, Sweden and Finland

* facilitate meetings with Site Managers

* issues resolution in alignment with Opco's agile release plan and Group Program Plan 

* well and lasting relationship with Country Site Managers established over the course of the Initiative

* KPI's definition across the streams (ie. Search, speed, lead generation) as well as countries, monitoring and reporting 

* Stakeholders reporting and risk management

Performance Monitoring Manager/Project Manager

pkt.pl Polskie Ksiazki Telefoniczne

🚀 Online channel manager 🚀

* managing team of 8 SME's for online, incl. search, tracking, online marketing, sales support, usability/UI, mobile apps implementation, online business growth (monetization, usage); 

* responsible for syndication and new business with Polish online/telcos companies

* 3 year strategy for online/mobile and road map planning/implementation

* OPEX/CAPEX budget management

* managing stakeholders and board members relationship in order to build stable and growing online business for pkt.pl 

* projects initiation and governance

* building team commitment by setting clear goals and maintaining efficient motivation to achieve them, coaching, assessment, and development of competences

Internet Development Dept. Head

European Directories LTD.

🚀 Project Manager 🚀

Full project lifecycle management for Poland, Czech and Slovak’s migration to common strategic online platform/CORE product:

* project included implementation of: companies and institutions in total around 1,6M companies in data base, routing plans, localization based services, aerial imageries, e-commerce

* scheduling in alignment with customer (operating country); Group Program Management; SME’s (Subject Matter Experts) and 3rd parties developers/suppliers

* Risk Management on a regular basis, Stakeholders management and reporting

* Team management, priorities management 

* Subject Matter Expert for map based search online being one of the streams

* Actively managed: customer  (local-operational country) relationship by making sure customer representatives are involved into the project from requirements gathering, localization part as well as final look & feel of the UI towards testing and sign off; 3rd party developers from U.S.; SME’s and their requirements to specific streams, ie. Search, ads are provided on time and with deep level of details

* Customer data basis and relevant search results/ranking (dependant on Sales strategy) and their desirable implementation as Key Success Indicators. 

* Post Implementation management – daily maintenance, customer surveys, performance tracking, release planning as part of on going site improvements

Project Manager

pkt.pl Polskie Książki Telefoniczne Sp. z o.o.

🚀 Full project lifecycle management 🚀

Following projects

* Map based search engine implementation (incl. data bases, x-y coordinates, 3rd party content/layers and front end design)

* maintenance and future development for map engine; 

* new business coordination with map data suppliers on Polish market; 

* Toolbar – quick search engine tool which can be downloaded from the web and installed as part of the Internet Browser

* Toolbox – set of call to action features online

Junior Project Manager

Content Syndication/Affiliates:

* initiating cooperation with companies of the internet sector, expanding and systemising the portfolio of internet partners, developing an affiliate strategy at pkt.pl, managing the affiliate budget

* creating a strategy for grouping the affiliates of pkt.pl, building relationships with affiliates, proposing business models, negotiating terms of cooperation, implementing technical cooperation

* established relationships with strategic affiliate partners provide significant sales argumentation for over 500 sales reps in Poland, indirect but essential impact on sales revenue as well as for the company position on the Polish market

Main OnLine Specialist

ZOOM Agency

Product Management:

* for online health vertical 

* strategy for growth creation (short terms 12 months)

* road map definition and implementation

* planning, budgeting

* Sales Support: new sales products delivery, on going customer satisfaction surveys, managing products road map

Product Manager

Philip Morris

* Brand Manager Assistant

* worked for new Premium brand roll out on Polish market

* ATL & BTL activities coordination

* outsources agencies management to make sure deliverables are on time, any issues resolved and minor outstanding from planned Launch date

Marketing Internship

With over 15 years of experience in project management, scrum mastering, and agile coaching, I have a solid background in delivering successful solutions for various industries and domains, such as online services, management consulting, and software development.

I support and coach high-performing teams, using agile methods and frameworks, such as Scrum, Kanban, and SAFe. I also leverage tools, such as Atlassian’s Jira, Confluence, Jira Align, and Jira Plans, to facilitate seamless workflow and collaboration across the organization. My mission is to uncover the basics of agility, reduce ambiguities, and challenge the status quo, by asking open-ended questions and empowering the teams to discover their potential and think creatively.

Eva Kasiak

AgileSherpas

Creating value for stakeholders and marketing organizations through building and leading sustainable marketing agility.

Head of Transformation

Agile transformation in marketing creates an adaptive ecosystem where leaders and teams can focus on the right work at the right time. Agile transformation touches everything – focussed strategy and planning, organizational health, increased productivity, increased speed to market, decreased costs, and increased responsiveness to rapidly changing market conditions.

In my role as the Agile transformation Lead, I guide leaders in unlocking the benefits of Agile and Lean through systematic and holistic transformation.

Agile Transformation Lead

Building on the AgileSherpas global leadership in Agile Marketing, the mission was clear: establish an Agile Transformation Consulting practice that guides marketing organizations in delivering the right work at the right time.
As the first AgileSherpas Agile Transformation Consultant, I focused on:
•	Building custom consulting solutions for marketing organizations that want to drive holistic change in the marketing ecosystem.
•	Innovate on, deepen, and expand the AgileSherpas Ascension solution. 
•	Build, lead, and deliver Agile Transformation solutions across complex environments - digital banking, financial services, chemical manufacturing, satellite telecommunications, and health providers to name a few.
•	Establish new Agile Transformation competencies and capabilities within AgileSherpas 
•	Mentor, train, and guide Sherpas throughout the delivery of Ascension 
•	Build trusted advisor relationships with C-Suite executives as they navigate and steer their organizations through Agile Transformations
•	Increase revenue and profitability of the Ascension solution.

Agile Transformation Consultant

AgileSherpas brings new ways of working to marketing teams that:

• Help organizations stop the cycle of burn-out, improve employee engagement and retain talent, taking teams from high stress to high performance
• Increase the pace of campaign delivery and speed-to-market for successful GTM strategies
with more reliable outcomes
• Align marketing teams with business goals, delivering better value to customers

Our Sherpas are highly trained specialists who guide marketing organizations from zero to Agile, in less than 18 months, using Marketing Agility Ascension© (our proprietary transformation model), proven with over two thousand marketers at dozens of global
enterprises.

We can also help you elevate new ways of working with our 90-Day Jumpstart best-in-class
Agile marketing education program. It applies a 'learn by doing' format with online tools, teamwork and practical applications - all delivered 100% remotely.

Our certified Agile marketing coaches facilitate and guide your teams to:
• Increased marketing impact - delivering more value to customers and stakeholders
• Eliminated waste - doing more, with less
• Prioritized work - for outcomes that are optimized

In addition, we offer world-class certifications in: Marketing with Agility and in Leading with
Agility, from ICAgile (the International Consortium for Agile). This enables each member of the
transforming organization the opportunity for professional development, while discovering and
applying proven, effective ways of working together.

New ways of working are critical to success in an ever-changing landscape, and businesses must
be positioned to respond to rapidly evolving customer needs and habits. Agility is crucial to
achieving this.

Curious to find out how you can create a value-adding, customer-centric hub of excellence?
Email me at elizabeth@agilesherpas.com

Agile Marketing Coach and Trainer

Marketing Agility Community

As a leader of the Marketing Agility Community, we focus on creating events that highlight the importance and value of marketing agility in the context of Business Agility.

Organizer

Agile Marketing Alliance

Lead the AgileSherpas and Agile Marketing Alliance partnership. Shape strategy and outreach by providing Agile Marketing Thought Leadership.

Agile Marketing Alliance Partner Manager

I am a Community Leader for the Agile Marketing Alliance, a global community passionate about Agile marketing that learns, shares, and grows together. 

As an Agile Marketing Alliance Community Leader, I advocate for Agile marketing practices and invite other passionate marketers to join our community. 

The Agile Marketing Alliance welcomes all individuals seeking to learn more about Agile Marketing - message me to learn more. 

www.agilemarketingalliance.com

Agile Marketing Alliance -  Community Leader

The Agilist Pty Ltd

Are you responsible for driving your organization's Agile Transformation? Do you need a trusted partner that will guide you through scripting the  critical moves that will drive Business Agility?

Do you need help with
▶︎Getting leadership buy-in 
▶︎Organizing people and teams around value
▶︎Select the right training for your teams and Agile roles
▶︎Coaching individuals, teams and leaders

Chances are, you're under pressure to show results fast and need help with any one of these:
✅ Make critical roadmap decisions and gain alignment 
✅ Set up Agile teams and train leaders, roles and teams
✅ Prepare for PI Planning
✅ Host a successful PI Planning event
✅ Show results - time to market, increase quality, reduce defects
✅ Align Business Partners
✅ Scale Agile

I can help 🦄 !

Together, we will gain leadership alignment, develop an implementation plan, prepare the organization and teams to adopt the new way of working and drive the results that matter.

Why me:
@ Over 20 years experience in Blue Chip organizations driving transformative initiatives
@ Consultative approach  to solving complex problems
@ Certified SAFe SPC in high standing
@ Experienced Agile Coach for IT, Business and Marketing Teams

☄️ The is no better time than the present to start your Agile Transformation. 

Interested?
➡ Message me: let's see how I can help
➡ Email me: elizabeth@theagilist.co.za

Founder & Managing Director

Own the Scaled Agile Framework for Enterprises (SAFe) Transformation strategy and implementation across the PPS Group starting with the Group IT function and gradually scaling to PPS Mutual, PPS Insurance, Marketing and HR.

Establish, grow and mentor newly formed teams into high performing teams using the SAFe Lean-Agile principles and practices. Coach, mentor and guide key roles within the organization to understand and adopt the mindset required to lead the new world of work. Establish a Lean-Agile Centre of Excellence (LACE). 

Facilitate key events like Program Increment Planning, Agile Ceremonies, Team Formation Workshops, Executive Workshops.

Experienced Trainer – remote and on-site
Leading SAFe
SAFe for Teams
SAFe Scrum Master
SAFe Product Owner/ Product Manager
SAFe DevOps


Establish best practice, cadence, flow and process discipline across all teams. Facilitate reporting, management and executive feedback. Consult on future strategy.

Achievements:
•	First SPC in the world to teach SAFe for Agile Marketing 
•	Collaborate with SAFe to develop SAFe Material
•	First SPC in the world to teach SAFe Orientation for Business

SAFe Agile Transformation Consultant

Dimension Data

Originating and shaping of digital opportunities and direct the development and implementation of digital transformation strategies. 

Lead lean-Agile transformation strategies and implementation across business and IT 

Strategic consulting to create the burning platform for organizational transformation. 

Business development through the pursuit of strategic client opportunities and internal partnerships to grow the Digital Advisory business. 

Manage the customer-centricity innovation function through the execution of global methodologies to unlock prioritized innovation opportunities. 

Build trust relationships with clients through custom consulting, strategic alignment workshops, program scoping, proposal development, and client engagement management.

Achievements:
•	Implemented Lean-Agile transformation across all business units at luxury brand automaker
•	First to use Outcome-Driven Innovation as a methodology in South Africa

Snr Digital Transformation Strategist, Agile Transformation Leader

Ford Motor  Company of Southern Africa

Oversaw the development and implementation of plans tailored to creating buy-in for the organization’s product vision both internally and with key external stakeholders and provided end-to-end product management for the B-Car portfolio and product strategy. 

Managed current and future product development, and conducted new vehicle launches while leading the implementation of the promotional strategy. Formulated robust pricing and positioning strategies and frequently evaluated promotional plans to ensure that they are aligned with the product line strategy and that the message is conveyed effectively. 

Championed the creation of cutting-edge sales plans to drive B-Car portfolio sales growth and immensely contributed to the Ford Approved (pre-owned cars) strategy development and implementation process.

ACHIEVEMENTS:
•	Achieved record Fiesta and EcoSport sales and segment share during 2015 through volume, sales planning and promotional strategy implementation.
•	Achieved an increase in “Always-on” digital spend of 30%.

Product Manager and Strategist

Ford Motor Company

Directed the development and execution of detailed plans for complex global digital projects. Oversaw the management of the global digital marketing portfolio inclusive of global digital strategy and global asset development, digital reporting and analytic standards and managing the formulation of the social media platform strategy. 

Provided strategic leadership and guidance for the global digital governance forum for regional business, IT, and agency leads to drive project prioritization. Partnered to formulate of the global asset creation strategy and process for global product launches. 

Managed the development of a high- performing team and project structure to facilitate the efficient delivery of the organization’s first-ever global User Experience (UX) and Infrastructure strategy. 

Utilized existing forums to share global best practice, highlight digital innovation trends and provided support to the regional execution of trends. Developed the organization’s HR competency framework for digital marketing and Customer Relationship Management (CRM) and oversaw the entire vendor management function for all digital projects.

KEY PROJECTS:
•	Global content creation and adaptation
•	Managed the global implementation of Social Media, Social Media Listening and Analytics tools
•	Oversaw the global rollout of Omniture Analytics – Implementation completed by Q2 2013.
•	Designed, built and implemented content and digital platforms for vehicle launches 
•	Hosted 4 global digital strategy workshops - align regions on digital priorities, workstreams and actionable outcomes.

ACHIEVEMENTS:
•	Created the first-ever global User Experience (UX) strategy and Infrastructure and sold the concept to the organization where I gained regional (Europe, US, Asia Pacific, South America & Emerging Markets) and cross-functional consensus on project priorities. Initiative value $36 million
•	Created the first unified global infrastructure plan for web platforms

Global Digital Marketing Manager

Set the agenda for the Asia Pacific including Africa’s digital marketing, CRM, and infrastructure strategy.  Owned the delivery of regional digital experiences and assets for vehicle launches and centralized the digital marketing function in the APA region inclusive of digital marketing strategy, launch strategy formulation, asset creation and adaptation and digital/ CRM infrastructure management. 

Led the development and implementation of new regional UX and managed the implementation of the breakthrough Ford Ranger launch digital experience. Formulated the first regional mobile positioning strategy and lead the development and execution of the first digital vehicle launch framework across 11 markets for the Ford Ranger, Figo, Focus, and Fiesta.

Agency Management across three continents.

Regional Lead: Digital & CRM Marketing and Infrastructure

Strategic leadership for the execution of the first CRM database solution (SAP CRM) across 4 countries including the regional CRM analytics and program tracking solution to best optimize CRM spend. 

Built and rolled out microsites to support 3 vehicle launches in 4 South-East Asian markets and successfully defined the organization's APA’s digital as well as CRM regionalization strategy.

Regional Lead: CRM Program and Infrastructure

Oversaw the management of the integrated marketing department servicing Ford and Mazda brands. Successfully integrated and formulated strong working relations with cross-functional teams to facilitate the creation of communication programs that engage consumers, re-position the Ford brand, and grows the Mazda brand.

Achievements:
•	Defined and implemented two first-ever cross-functional CRM programs – one for Ford and the
other for Mazda.
•	Optimised database management processes resulting in a 50% data quality uplift and a ZAR5 million increase in Extended Service Business by end 2007.
•	Drive first-ever Integrated Marketing campaigns for Ford and Mazda Vehicle Launches.

Integrated Marketing Manager, Ford & Mazda Brands

Avis Rent a Car

Avis Southern Africa Marketing Manager
Championed the management of the organisation’s marketing function and oversaw the strategy development process for all consumer media, public relations, CRM, and digital as well as corporate sponsorships. Developed and implemented  customer programs in partnership with leading brands i.e. AMEX, Diners Club etc
Achievements:
•	Launched the first-ever Online Rewards Platform for Travel Agents.

CRM & Database Marketing Manager
Launched first-ever Online Rewards Platform for Travel Agents. Program rewarded agents with lifestyle rewards for booking with Avis increasing bookings by 25% and increasing the share of TA business by 15%

Marketing Manager, CRM & Database Marketing Manager

FCB South Africa

Responsible for development of CRM Database Strategies across multiple Blue-Chip Brands -Toyota, Lexus, Samsung, Siemens, Vodacom, FNB, Estee Lauder, Worldvision, Distell etc.

FCBi Group CRM Database Strategist, CRM Database Coordinator

The digital revolution has altered what it means to be a good leader. Today's leaders must be able to respond as quickly as technology changes—or risk being left behind. Leaders on all levels need adaptive leadership techniques to help keep up with pace of change to ensure that their organizations remain relative.

Organizations and individuals need to adopt new mental models, frameworks and paradigms to effectively deal with the rate of change. I thrive on helping individuals, teams and organizations adopt the new ways of working to enable all to respond  with Agility to change in a sustainable, human centric way.

As a change agent, I apply skills gained working on highly complex, pan-regional, global initiatives to craft transformation programs from inception to execution. My experience has been honed through deep immersion in the Scaled Agile Framework, Lean-Agile principles, Agile Marketing, User Experience, Digital Transformation and across the line marketing.  

I value the art of gaining alignment and buy-in from stakeholders, building relationships based on trust across all levels of an organization, and sustainable delivery through coaching, training and mentoring high performing teams. 

Maintaining a 40 000-foot view while keeping a handle on the details have served me well.

taplio

The Battle

Eva Kasiak

Elizabeth Venter

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