Scribe

Helping parish and town councils spend more time impacting and engaging with the community they serve, and less time administering it.

Product Manager

The User Story

- doing lots of user research and analysis to help inform better product decisions for our clients
- UX strategy: everything from forming objectives and key results, user story mapping and prioritisation, user journey mapping, writing design requirements, 'How Might We's' forming, initial wireframing and UX design solutions gathering, running various workshops with client teams in Miro using Workshop Tactics by Pip Decks 
- competitor research
- user experience best practice research
- UX audits
- LinkedIn research participants' recruitment outreach support for clients: finding potential participants on LinkedIn based on client research requirements, drafting direct messages content and/or LinkedIn Ads copy, sharing LinkedIn tips and best practices, using my own network of awesome connections to source relevant participants
- marketing and social media management: forming short and long-term marketing strategies for The User Story, lead management support, email campaign creation, social media posts creation and scheduling in Buffer, monitoring Google analytics and our website visitors reports, landing pages design and copy creation

UX Strategist

The MISSION Group

- working with other agencies within the MISSION Group by being the point of contact for active projects in the Production Studio and keeping them up to date with the status of all their work
- managing enquiries and briefs from other agencies (occasionally writing briefs myself, based on information gathered during discovery meetings with clients), providing job estimates, ensuring all assets for specific jobs are received, booking resources with the Production Studio and monitoring the progress of all projects
- using tools like JIRA, Float (core scheduling), Confluence, WordPress, Adobe XD (wireframes), Trello

Project Manager

Liftshare Group

- Driving a volume of Marketing Qualified Leads to the New Business team, with a focus on online/digital campaigns
- Running experiments with a range of lead generation tactics
- Exploring and testing various marketing automation tools
- Building ongoing campaigns based on successful experiments
- Ensuring that the company's marketing-owned websites are optimised for conversion rates and SEO
- Writing industry-relevant blog posts 
- Development and management of landing pages
- Using Hotjar to deep-dive into the onsite experience and taking part in the website re-design project
- Organising and facilitating webinars aimed at key target demographics
- Building target lists of organisations and key individuals at those organisations
- Lead management

Marketing Executive

Cambridge Social Media

- Creating engaging content in accordance with content pillars suggested by the team strategist
- Scheduling content posting on different social media platforms using ContentCal or directly in the Facebook group
- Repurposing newsletter, blog posts and training videos
- Managing new Facebook group members requests using Group Leads
- Engaging with the community on different platforms, replying to comments and direct messages
- Creating training videos snippets
- Facilitating virtual workshop sessions during Cambridge Media Social Day 2020 - introducing speakers,
monitoring chat and managing Q&A sessions

Content Creator and Community Manager (Volunteer)

-Managing a project of transitioning in The Crown Real Estate as a new client, along with over 160 properties 
-Liaising with suppliers and tenants to ensure accurate payment is made 
-Creating supplier records on a variety of bespoke client systems 
-Setting up new clients and properties on various accounting and management systems 
-Communicating on different organisational levels as part of client and property transition in/out processes 
-Migrating clients, properties and tenants to new systems 
-Ensuiring data is kept clean and up to date 
-Participating in monthly KPI reporting, new processes/system functionalities testing 
-Dealing with ad hoc queries as necessary

Data Coordinator

-Handling of business rates bills, tracking their status on the system and dealing with end-to-end queries related to the rates bills payment 
-Processing correctly authorised and approved invoices on the system as per departments SLA and individual KPI’s 
-Ensuring both individual and the team's processing targets are met on a daily/weekly basis 
-Arranging for all invoices to be presented correctly in accordance with the RICS requirements and that any queries are actioned promptly, fully documented and followed up 
-Contributing to the team's performance, making sure no backlogs occur and that the Department Manager and Team Leader are fully informed about all potential problems 
-Dealing with reminders/final reminders in a timely manner to avoid further action 
-Managing late payments, summons or bailiff actions

Accounts Payable Processor

WENSUM TAILORING LIMITED

-Arranging shipment of goods outside EU, preparing and sending out shipment paperwork 
-Ongoing administrative tasks such as: raising purchase orders, checking data validation in the documents, making sure these are tracked correctly, product copying, filing 
-Creating shipment invoices and packing lists 
-Maintaining internal documentation in line with company policy 
-Creating complex technical garment specification sheets according to the order reconciliations 
-Making enquiries with material suppliers, creating and raising official purchase orders, tracking orders -Processing ‘Bladen’ stock orders -processing phone/email orders from the customers, checking stock levels, sending order sheets to the dispatch team

Operations Assistant

Anovo

-Repairing and refurbishing Samsung mobile phones and tablets for high street and channel customers, in accordance with the manufacturer guidelines 
-Reaching service and quality targets 
-Testing the devices using the provided diagnostic equipment

Technician

Grupa Pracuj

-  Consulting in the area of effective recruitment publications and building the image of a good employer (employer branding) 
-Identifying development opportunities on the market 
-Designing own marketing strategy basing on the company's policy   
-Frequently exceeding sales targets 
-Building individual customer base –active gaining new customers and keeping long-term relations with them 
-Analysing customers' recruitment needs 
-Active telesales and direct sales of recruitment product and services 
-Handling custom (by phone and email) and logging all the activities in aCRM system 
-Left this position to emigrate to the UK

Junior Account Manager

-Gaining new customers and keeping long-term relations with current customers 
-Questioning customers’ recruitment needs via the phone 
-Observing the work of account managers in the Sales Department 
-Telesales of recruitment product and services

Intern in Sales Department

"A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat." ​– Deep Nishar.

Here I am - totally obsessed with product management, user experience research, UX strategy, marketing strategy and all things social media! I can't get enough of understanding buyer psychology and using data to make better product and business decisions.

I love mixing elements of marketing and UX to create cool experiences that'll make users go: "Wow!". 

Let me tell you about the wild ride I've had: 
- sales, 
- project management, 
- social media content creation (yep, Canva is my friend 😏), 
- community management, 
- generating and managing leads (hi, HubSpot!), 
- social media accounts and website audits,
- email marketing, 
- data management 👩‍💻, 
- writing blog posts, 
- diving into all kinds of market research, 
- testing out various marketing courses, 
- hosting online webinars 

and a whole lot more I've probably forgotten about 🤔

After hours, you'll find me at the gym or in a climbing center (I fell in love with bouldering recently!). Apart from that, I enjoy drawing, networking, learning more about UX design best practices, listening to podcasts and audiobooks about self-development, mindfulness, marketing, startups and making informed product decisions. 

So, if you need some UX, marketing or social media advice, do get in touch! 📨

taplio