Toll Group

Supporting the smooth flow of global drinks logistics.

Vice President Vertical Sales, Liquid - UK

The Worshipful Company of Distillers

Committee Chair, Steward

ewan lacey.com

Working with people and teams to make life and business better.

Some clients also hired me for senior positions.

Clients include:
Goldman Sachs
HSBC Private Bank
Marble Bar
Jascots Wine Merchants
IWSC Group
Hellmann Worldwide Logistics
ProWein
Mirror Group
BBC London
Kavalan
Channel 4
Daily Telegraph
NRS Healthcare
YO!Sushi
Penfold’s
Armand de Brignac
LIDL Foodstores
PWC
Commodity Business Awards
GLG
Jamie Oliver Fabulous Feasts

Commitment 

Many individual founders, business owners and successful executives all the way up to the C-suite.

Founder

Hellmann Worldwide Logistics

As a Global Director – Beverage Logistics, I was responsible for:
Leding teams involved in both origin/destination of trade, while facilitating bilateral transactions and addressing client concerns related to prevailing logistical challenges in market, such as Brexit changes, pricing instability, and space availability; promoting to position of Global Director after providing interim support to business for a period of three years; overseeing strategic planning and managing relationships with key clients, such as Concha y Toro, The Co-Op, The Wine Society, Adnams, and Hallgarten; entrusting with task of driving strategic sales in global beverage logistics sector, while engaging with diverse portfolio of large international customers and renowned brands in the market/fostering collaborative relationships with key stakeholders.
My key highlights in this role include:
• Enhanced skillsets and increased capabilities by restructuring and reorganising of UK beverage team.
• Improved overall responsiveness to client requirements by introducing key performance indicators (KPIs).
• Achieved 20% improvement in productivity by consolidating team under one roof/fostering solid work environment.
• Reduced 30% cost of overhead expenses by merging two separate offices into single environment for UK business.

Global Director - Beverage Logistics

I served as Interim Operations Director – Beverage Logistics and was accountable for:
Providing direct leadership and oversight to beverage logistics teams across multiple countries, including UK, France, Spain, Italy, China, Hong Kong, Singapore, Indonesia, Chile, and Argentina; cultivating strong relationships between global offices and clients to assure delivery of exceptional customer experiences.
My key successes during this role were:
• Drove impressive 25% increase in business unit turnover by achieving significant £50m growth from 2017 to 2021.
• Played pivotal role in development and coordination of highly profitable wine and spirit competition logistics business.
• Elevated EBITDA performance of UK business by transforming break-even state to achieving remarkable 17% revenue.
• Streamlined operations by merging two offices into a single location, delivering substantial cost savings of 30% on overhead expenses.
• Ensured continued competitiveness by redesigning product offerings for key routes, such as Italy-UK and Latin America-UK in response to price fluctuations.
• Exceeded £50M sales revenues/turnover by completing profit/loss (P&L) business leadership, assuming responsibility for strategic sales, business development, and day-to-day supervision of ten global offices.
• Realised £220k profit by demonstrating exceptional performance and achieving 25% increase in revenue across global competitions including Decanter, International Wine Challenge, and International Wine/Spirit Competition.

Interim Operations Director - Beverage Logistics

IWSC Group Ltd

I performed as Managing Director, and my responsibilities include:
Managing day-to-day business operations, including coordinating the customer journey, maintaining quality performance, overseeing technical and assessment procedures, and collaborating with diverse team of industry experts; overseeing team of six direct reports and administered total headcount of 22 FTEs.
My signature achievements were the following:
• Achieved a significant revenue increase of 35% from 2013 to 2017.
• Enhanced EBITDA performance from 17% to 27% by demonstrating substantial improvement in financial results.
• Developed and executed business strategies for the group companies by aligning with ambitious growth objectives.

Managing Director

During my tenure as Interim General Manager, I have finalized multiple tasks related to:
Holding full accountability for diverse portfolio of group companies, including International Wine and Spirit Competition; Strategically formulating and implemented business plans for the group companies, while effectively managing high turnover; leading and directing portfolio of over 16 consumer/trade events at prominent venues such as The Oval, The Carlton Club, Truman Brewery, and The Guildhall.
The following were my key contributions:
• Orchestrated end-to-end project lifecycle management and delivery by encompassing project planning, scope definition, budgeting, and risk management.
• Demonstrated comprehensive business leadership by assuming responsibility for all aspects of P&L, driving strategic direction, vision, and continued growth of organisation.
• Ensued exceptional client experiences and provide internal employees with ample opportunities for professional development by fostering engagement throughout organisation.

Interim General Manager

ewanlacey.com

Director, Business Consultant, Ewanlacey.com
Operations Manager, Wine of the Times
General Manager, Café Med, Notting Hill
Operations Manager, YO! Sushi
Property Manager, Lidl Foodstores Gmbh
Steward of The Worshipful Company of Distillers & Chair of Marketing Committee
Part of the ‘Distillers One of One Team, Distillers
Drinks Expert, James Martin Saturday Morning & Channel 4 Television
Drinks Industry Commentator, Channel 5 Sky News
Drinks Writer, Sunday Mirror; Daily Telegraph, Women & Home
Regular Guest & Contributor, BBC Radio

Additional Experience

With 20+ years of experience in the drinks industry I am still excited by chasing inefficiency out and bringing sustainability and good sense in.

Ewan Lacey

Tom Selby Edge Coaching

🚀 About Me: Confidence Coach 💼

Passionate and results-driven Confidence Coach dedicated to helping people who struggle with Imposter Syndrome build real confidence, so they feel more like themselves and go after what they really want in life.

🎯 What I Offer:

🌟 Solid Confidence: Build your confidence in your own abilities but probably not in the way you would expect. This isn’t actually where we will start our work together, it comes as a by-product of the deep work we will do in other areas of focus

🌟Goal Setting: We will make sure that when you’re about to start climbing the metaphorical mountain that represents your journey in self-development, we will first make sure it’s the right mountain… surely it’s better to clarify that at the bottom rather than the top? 

🌟Find True Happiness: When you live life through your values and work towards the right goals, your happiness increases exponentially. 

Ready to embark on a transformative journey to kick the Imposter out and live life on your terms? Let's connect and start a conversation today about making that a reality.

Confidence Coach

Hotel Indigo Stratford upon Avon

Concierge | Hotel Indigo Stratford Upon Avon (Jan 2019) - (Jun 2019)

• Proactively addressed guest needs throughout their stay, ensuring a positive and memorable experience.
• Conducted pre-arrival phone calls, addressing inquiries and enhancing the welcome experience.
• Managed the transportation of luggage to and from rooms, ensuring a seamless arrival process.
• Facilitated the rooming of guests, providing detailed explanations of the hotel's unique neighbourhood story.

Receptionist | Hotel Indigo Stratford Upon Avon (Jul 2019) - (May 2023)

• Promoted to Receptionist after just 6 months, showcasing exceptional performance.
• Spearheaded the check-in and check-out processes, contributing to a smooth and efficient front desk operation.
• Ensured guests had a pleasant stay and encouraged repeat visits, fostering positive relationships.
• Proficiently handled monetary transactions for all guest bills, demonstrating strong financial acumen.
• Managed room allocations and key cutting processes in anticipation of guest arrivals.
• Coordinated tour bookings and hotel itineraries, contributing to a well-organized guest experience.
• Facilitated interdepartmental communication, promoting a cohesive and collaborative work environment.
• Enrolled guests in the IHG membership program, enhancing customer loyalty and engagement.

Skills

• Stress Management
• Self-confidence
• Executive Coaching
• Customer Service Excellence
• Front Desk Operations
• Financial Transactions
• Interdepartmental Communication
• Tour Coordination
• IHG Membership Program Enrollment

Front Desk Receptionist

Liberty Wines

Role consisted of key account management, hunting for new business and building sales pipeline.

Regularly used MS Excel to create sales strategy for territory and account base by pulling data from pivot table reports showing previous months/quarters sales history, allowing me to identify gaps in product penetration into the right customer base. 

Achieved highest % KPI sales growth of key brands during FY 2015/16 and given recognition for achieving this.

Constantly maintained within tight monthly expenses budget.  

Helped assist customers compose wine lists and format the documents properly within MS Word, utilising the many functions within the programme.

Utilised CRM database to monitor and achieve results in the sales pipeline. 

Created own targets for the financial year and then demonstrated how targets would be achieved.

Conducted myself always according to company values: Best Wine, Best Service, Best People.

Sales Representative

The Wine Reserve

In charge of raising invoices, credit notes, statements and making them ready to send out to customers for swift settlement. 

Regularly allocated monies received against the correlating account and invoice, ensuring no discrepancies upon data entry. 

Responsible for managing sales and profit targets and like-for-like growth, using MS Excel to track, monitor and generate reports accordingly.

Oversaw stock management tasks such as monitoring stock levels; stock taking and loss adjustment.

Reported twice weekly to MD with key sales figures; stock issues; and large quotations, using MS suite and the Vintner programme, to condense large amounts of data into concise reports. 

Awards won: IWC Retailer of the Year for the South & South-East of England 2011& 2013; Harpers Customer Service of the Year 2012.

Store Manager

Majestic Wine

Worked in various stores around the UK to get a thorough understanding of the wine trade & retailing in a busy warehouse environment.

Assistant Manager

Fairmont Hotels & Resorts

Worked as a bartender in the banquets department.

Responsible for running main bar for the largest dining room in the hotel (400+ covers) during summer months. 

In winter, responsible for running portable bars for one off functions.

Senior Bartender

Welcome to my LinkedIn profile! 
I'm Tom, a passionate and results-driven Confidence Coach dedicated to helping people who struggle with Imposter Syndrome build real confidence, so they feel more like themselves and go after what they really want in life.

🌟 How I Can Help You:

When we work 1:1 we will conduct a thorough 360 degree analysis of your life and decide in which areas you want to be truly happy. 
From here we can tailor make goals that lift you and inspire you to live a truly awe-inspiring life. 
As you work towards your goals, you will gain confidence by gaining competence in areas you didn’t even think possible. 
As you look back on our time working together, you will see how far you have come on your journey and how the Imposter Syndrome that  dominated your life in the past, is no longer to be seen.  

💡 Key Areas of Expertise:

Uncovering Your Values: Showing you the path that sets your compass to find your North Star.
Goal Setting: Guiding you how to set the right goals & making them 10X bigger in the process.
Mindset Transformation: Helping you develop a resilient and positive mindset that fuels success.
Overcoming Rejection: Providing strategies to turn setbacks into opportunities for growth.
Building Solid Self-Confidence: Empowering you to present yourself confidently and authentically.

🔍 Why Connect with Me:

I will help you to get out of your own way and allow you to start your journey towards achieving your goals. 
When you stumble on your new path, I will be by your side to help you back up again, dust yourself off and keep moving forward. 

📩 How to Reach Me:

Ready to redesign your life and banish the Imposter? Feel free to DM me! Let's start a conversation about your goals, challenges, and how we can work together to achieve success.

🌐 Let's Connect:

linkedin.com/in/tom-edge-3a2a9195

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The Battle

Ewan Lacey

Tom Selby Edge

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