DMOS Orthopaedic Centers

Senior Human Resources Business Partner

Human Resources Business Partner

VizyPay

-Drove the HR function of the organization by creating the strategy that governed staffing, personnel, benefits admin and company culture.
-Successfully implemented HRIS/ATS (Paylocity) to streamline onboarding, performance management, payroll, COBRA, Time/Labor and other critical HR functions.
-Successfully rolled out 401k program to employees and maintained a 90% participation rate.
-Worked strategy to focus on employee satisfaction goals and recognized by DSM Register a top diverse workplace. 
-Led a team to scale the company from 30 employees to over 100 across 7 new diverse markets.

Human Resources Manager

-Established and implemented the policies/procedures that governed the daily operations of the organization, consistently keeping customer satisfaction to 95%
-Implemented training programs and developed hiring strategy.
-Maintained staffing levels and established on call procedures to ensure business goals were met. -Assisted with HR Generalist duties.

Human Resources Generalist

Newport Group

Benefit Administration. Performed employee stock ownership plan administration/testing. Heavily reviewed data for compliance with plan documents, contracts and Employee Retirement Income Security Act (ERISA). Completed follow up investigations when necessary. Assisted with preparation, auditing, and formatting of client census data and provide general support and assistance to ESOP administrators. Maintained relationships with clients, vendors and member participants.

ESOP Specialist

Wells Fargo

Responded to, researched, and resolved escalated inquiries and complaints requiring special handling of WF Credit Card accounts where harm to the customer done.
Performed intake to determine appropriate course of action, conducting investigative steps to identify issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line.
Reviewed in-process, closed, or cancelled applications, claims, files, and/or online transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements, and/or government regulations.
Serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.

Research and Remediation Analyst

Saint Edmund Catholic Schools

Developed the recruitment strategy for the hiring of staff, teachers and student leadership.
Assisted the Mission advancement team with event planning, community relations and planned giving.

Associate Administrator 

Sacred Heart Catholic Church

Facilitated access to and provided translation services to individuals needing assistance with applications for jobs, referrals to social services/programs, general counsel, and other misc needs. 
Established relationships and managed partnerships with for-profit, non-profit, and government institutions to provide outreach/assistance to disenfranchised individuals and communities.  
Organized/collaborated on follow-up with various community stakeholders and organizations.

Hispanic Community Liaison

Experienced HR Professional with a demonstrated history of working as HRBP along Benefit Administration, Payroll, HRIS, Employee Relations and development. I’m a consensus builder with teams and individuals. All my experiences point to one thing; I’m passionate about helping individuals and groups thrive. 

Frank Lona

Lambert Medical Billing Services, LLC

Owner/Billing Specialist 

UCS Healthcare

Post payments received from all payers (insurance, EAP, county, private, and patients); Work through and rebill claim denials; Answer patient billing inquiries; Communicate with other employees to address billing discrepancies in order to obtain maximum payment outcome; Communicate with outside entities

Billing Specialist

Integrated Behavioral Health Network

Senior Medical Billing Specialist 

ESO Solutions

Resolve invoicing issues and inquiries via email and phone; 	Communicate with internal and external individuals via email to obtain necessary information and documentation; Discuss and oversee issues between invoice and purchase order as necessary; Adjust balance discrepancies with the system as needed

Customer Success Specialist/Accounts Receivable Specialist

Compressor Controls Corporation

Organized, tracked, and coordination of customer collections and invoicing; Communicated with internal and external individuals via email to obtain necessary information; Proactively performed and oversaw the invoicing process to include recommending and executing process improvements to drive more effective cash collections; Corrected invoices as necessary utilizing Word and Excel daily; Discussed and oversaw issues between invoice and purchase order as necessary; Was accountable for improving collections metrics

Accounts Receivable Collections Specialist

Capstone Behavioral Healthcare

Post payments received from all payers (insurance, EAP, county, private, and patients); Work through and rebill claim denials; Answer patient billing inquiries; Communicate with other employees to address billing discrepancies in order to obtain maximum payment outcome; Communicate with outside entities via phone, email, and fax complying with HIPAA guidelines to resolve billing and payment discrepancies; Maintain correct patient billing data.

Billing Specialist/Accounts Receivable 

Eyerly Ball Community Health Mental Services

Verify and enter client insurance and county funding coverage data; Communicate with outside entities via phone, email, and fax complying with HIPAA guidelines regarding billing issues as well as claim denial and rejection followup; Bill insurance companies and county entities for services provided; Communicate with other employees including providers to address billing discrepancies; Assist with payee account reconciliation and accounts payable duties; Filing duties for accounts payable and billing documents

Davis Psychological Services, PC

Answered phone, addressed patient questions and concerns, and communicated with outside entities via email and fax complying with HIPAA guidelines; Verified member benefits, obtained preauthorization, and appealed/resolved denied claims; Administered and scored psychological testing under the supervision of Dr. Brandon Davis; Scheduled appointments; client file management/manipulation; copying, faxing and mailing duties; monitored office supply needs; transcription of patient notes and letters; Managed accounts receivable by collecting patient payments, processing insurance payments, posting account activity, addressing outstanding insurance claims, preparing monthly statements, and contacting any patients with balances past 90 days for collection purposes

Office Manager

Gallagher, Graham, Hansell, Simmons, Straight, & Hall

Transcribed dictations of progress notes, letters and statements dictated by the doctors; Answered multiline phone and addressed patient questions and concerns; Handled cash, check and credit card payments, filing, and appointment scheduling

Receptionist/Transcriptionist

Experienced Medical Biller with a demonstrated history of working in the mental health care industry. Strong healthcare services professional skilled in Microsoft Word, QuickBooks, Filing, Microsoft Excel, and Office Administration.

taplio

The Battle

Frank Lona

Alyssa Lambert, CPC-A

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