DMOS Orthopaedic Centers

Senior Human Resources Business Partner

Human Resources Business Partner

VizyPay

-Drove the HR function of the organization by creating the strategy that governed staffing, personnel, benefits admin and company culture.
-Successfully implemented HRIS/ATS (Paylocity) to streamline onboarding, performance management, payroll, COBRA, Time/Labor and other critical HR functions.
-Successfully rolled out 401k program to employees and maintained a 90% participation rate.
-Worked strategy to focus on employee satisfaction goals and recognized by DSM Register a top diverse workplace. 
-Led a team to scale the company from 30 employees to over 100 across 7 new diverse markets.

Human Resources Manager

-Established and implemented the policies/procedures that governed the daily operations of the organization, consistently keeping customer satisfaction to 95%
-Implemented training programs and developed hiring strategy.
-Maintained staffing levels and established on call procedures to ensure business goals were met. -Assisted with HR Generalist duties.

Human Resources Generalist

Newport Group

Benefit Administration. Performed employee stock ownership plan administration/testing. Heavily reviewed data for compliance with plan documents, contracts and Employee Retirement Income Security Act (ERISA). Completed follow up investigations when necessary. Assisted with preparation, auditing, and formatting of client census data and provide general support and assistance to ESOP administrators. Maintained relationships with clients, vendors and member participants.

ESOP Specialist

Wells Fargo

Responded to, researched, and resolved escalated inquiries and complaints requiring special handling of WF Credit Card accounts where harm to the customer done.
Performed intake to determine appropriate course of action, conducting investigative steps to identify issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line.
Reviewed in-process, closed, or cancelled applications, claims, files, and/or online transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements, and/or government regulations.
Serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.

Research and Remediation Analyst

Saint Edmund Catholic Schools

Developed the recruitment strategy for the hiring of staff, teachers and student leadership.
Assisted the Mission advancement team with event planning, community relations and planned giving.

Associate Administrator 

Sacred Heart Catholic Church

Facilitated access to and provided translation services to individuals needing assistance with applications for jobs, referrals to social services/programs, general counsel, and other misc needs. 
Established relationships and managed partnerships with for-profit, non-profit, and government institutions to provide outreach/assistance to disenfranchised individuals and communities.  
Organized/collaborated on follow-up with various community stakeholders and organizations.

Hispanic Community Liaison

Experienced HR Professional with a demonstrated history of working as HRBP along Benefit Administration, Payroll, HRIS, Employee Relations and development. I’m a consensus builder with teams and individuals. All my experiences point to one thing; I’m passionate about helping individuals and groups thrive. 

Frank Lona

Xcel Energy

Program Manager 

Tundra Technical Solutions

Program Manager

Program Ambassador - Tundra Technical Solutions

Randstad Technologies US

Account Manager

Business Development Specialist

Windsor Windows and Doors

Maintained positive relationships and increased confidence with distributors for their windows and doors needs.
Spoke with customers on the phone and over email to answer questions they had regarding the ordering process, faulty units, and future product needs.
Comprehended high-level manufacturing and production of building materials along with installation and maintenance. 
Communicated daily with high-ranking executives of the company to ensure business ran as effectively as possible.
Awarded Quarter 4, 2020, and Quarter 1, 2021 bonuses based on exceeding sales quotas.

Customer Success Specialist

American Airlines

High exposure role including speaking with celebrities, professional athletes, and elite AAdvantage members on behalf of American Airlines executives.
Effectively communicated with passengers who have encountered dangerous incidents and high-stress situations including cabin depressurizations with oxygen masks dropped, emergency landings in the brace position, and deplaning on the runway due to smoke in the cabin.
Built trust with disgruntled passengers daily to help resolve their problems and to help ease their travel stresses by staying level-headed and empathetic to their situation.
Kept an enthusiastic and optimistic attitude while trying to win back every passenger for future business.

Customer Relations Representative - Proactive Outreach

Ecoshield Pest Control

Door to door sales for pest control contracts.
Interacted with many different types of people across the entire Phoenix area. 
Assisted with any customer service issues with my clients.
Attended daily sales training and meetings.

Sales Representative

Graceland University

Gave campus tours to potential college students.
Sat on student panels answering questions from students and parents.
Housed recruits during their visits.

Student Ambassador

Helped the local economy improve business by offering help staff events, write grants for funding new projects, and improve sustainability.

Enactus Team Member

Monitored residents who entered the men's dorms.
Answered any questions students or faculty had about the building.
Cleaned the lobby and common areas.

Receptionist

OSR Physical Therapy+

Schedule patients for appointments.
Received payments.
Handled calls from Doctors and Insurance companies.
Customer service representative for the office.

Front Desk Receptionist

With many years of work between customer service and sales, I pride myself with being a respectful and results driven professional.

taplio

The Battle

Frank Lona

Austin Harper

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