DMOS Orthopaedic Centers

Senior Human Resources Business Partner

Human Resources Business Partner

VizyPay

-Drove the HR function of the organization by creating the strategy that governed staffing, personnel, benefits admin and company culture.
-Successfully implemented HRIS/ATS (Paylocity) to streamline onboarding, performance management, payroll, COBRA, Time/Labor and other critical HR functions.
-Successfully rolled out 401k program to employees and maintained a 90% participation rate.
-Worked strategy to focus on employee satisfaction goals and recognized by DSM Register a top diverse workplace. 
-Led a team to scale the company from 30 employees to over 100 across 7 new diverse markets.

Human Resources Manager

-Established and implemented the policies/procedures that governed the daily operations of the organization, consistently keeping customer satisfaction to 95%
-Implemented training programs and developed hiring strategy.
-Maintained staffing levels and established on call procedures to ensure business goals were met. -Assisted with HR Generalist duties.

Human Resources Generalist

Newport Group

Benefit Administration. Performed employee stock ownership plan administration/testing. Heavily reviewed data for compliance with plan documents, contracts and Employee Retirement Income Security Act (ERISA). Completed follow up investigations when necessary. Assisted with preparation, auditing, and formatting of client census data and provide general support and assistance to ESOP administrators. Maintained relationships with clients, vendors and member participants.

ESOP Specialist

Wells Fargo

Responded to, researched, and resolved escalated inquiries and complaints requiring special handling of WF Credit Card accounts where harm to the customer done.
Performed intake to determine appropriate course of action, conducting investigative steps to identify issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line.
Reviewed in-process, closed, or cancelled applications, claims, files, and/or online transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements, and/or government regulations.
Serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.

Research and Remediation Analyst

Saint Edmund Catholic Schools

Developed the recruitment strategy for the hiring of staff, teachers and student leadership.
Assisted the Mission advancement team with event planning, community relations and planned giving.

Associate Administrator 

Sacred Heart Catholic Church

Facilitated access to and provided translation services to individuals needing assistance with applications for jobs, referrals to social services/programs, general counsel, and other misc needs. 
Established relationships and managed partnerships with for-profit, non-profit, and government institutions to provide outreach/assistance to disenfranchised individuals and communities.  
Organized/collaborated on follow-up with various community stakeholders and organizations.

Hispanic Community Liaison

Experienced HR Professional with a demonstrated history of working as HRBP along Benefit Administration, Payroll, HRIS, Employee Relations and development. I’m a consensus builder with teams and individuals. All my experiences point to one thing; I’m passionate about helping individuals and groups thrive. 

Frank Lona

Implementation Specialist

- Collaborate with product owners, stakeholders, and developers to gather, analyze, and document business requirements for new requests.

- Act as a key participant in bridging business and development needs, ensuring alignment in an Agile environment.
- Assist in planning, building, testing, and implementing technology solutions company-wide.

- Create clear acceptance criteria for each User Story to guide development and testing efforts.

- Utilize Azure DevOps and JIRA for project management, ensuring timely delivery and effective tracking of User Stories, Bugs, and Tasks.

- Conduct Root Cause Analysis in collaboration with operations and developers to troubleshoot issues and identify long-term solutions.

- Review and file detailed bugs, tasks, and user stories to maintain project transparency and accountability.

Business System Consultant

- Collaborated closely with the Business System Consultant throughout the deployment process to ensure smooth implementation.

- Developed and documented processes and training guides, effectively onboarding the operations department on new releases.

- Assisted with User Acceptance Testing (UAT) and production testing to validate software functionality.
Created comprehensive testing templates and scenarios for both functional and non-functional testing.

- Supported business requirement gathering and conducted impact assessments for new initiatives.
Designed process macros to streamline handling of new requests and bug tracking for the Fintech department.

- Assisted with troubleshooting efforts, including attaching logs and clarifying reproduction steps in bug tickets.

- Managed a high-performing team of Senior Tech Specialists, fostering collaboration and ensuring quality service delivery.

POS Team Lead

- Worked closely with team leads on implementing process changes.
- Assisted with providing feedback on all software applications. 
- Helped keep team leads updated with file build versions on Point-of-sale devices.
- Delegate and monitor complex tasks to ensure resolution.
- Assisted team leads and our Fintech department with deployment of new releases. 
- Research, analyze, and implement payment solutions. 
- Troubleshoot and solve complex technical issues.
- Specialized in integrations and Point-of-sale Systems. 
- Maintain a successful relationship with Sales Directors, partners, and mutual clients.



VizyPay is revolutionizing the payments industry by offering a credit card processing model that focuses on powerful payment solutions, real human customer support, and simple merchant services. VizyPay exists to level the playing field for small to mid sized business to be able to accept credit cards and achieve greater success.

Based in West Des Moines, Iowa, VizyPay is a provider of payment technology solutions for businesses across the United States. We support retail and restaurant locations with physical terminals and POS integrations, online businesses with shopping cart capabilities, professional service businesses and on-the-go businesses with a mobile application. Beyond that, we make our pricing model simple, easy to understand and truly full disclosure at every level.  

We do things a little different and against the norm. 

* We're devoted to honesty and transparency. 
* Direct Wholesale pricing (Interchange) that the big guys get (think Target, Home Depot, etc)
* Flat Monthly Fee, and Fixed Margins (meaning you know what we make)
* No Long term contracts or leasing of terminals
* Nothing hidden in the fine print.
* No confusing credit card gibberish.
* Our only motivation is to find you the best solution based on your needs.
* We give small businesses the ability to offset up to 100% of their processing fees!

Simple Pricing. Simple Decisions.

Technical Support Specialist 

CO-OP Financial Services

- Assist clients (credit unions) with requests.
- Work with Project Coordinators and Implementation team with projects.
- Work with vendors on our clients behalf to make sure everything is functioning properly.
- Prioritize work, time, and escalations.
- Troubleshoot, initiate conference calls, and find resources.
- Support multiple software applications.
- Required to research and gather critical information for case resolution.
- Educate clients with new updates, processes, and procedures. 
- Educate clients on new software applications.
- Work with Client Business Executives, CEOs, and upper management to build strong relationships.
- Required to fulfill our clients needs and guide them in the right direction.

Client Care Specialist

- Assist customers in resolving fraudulent activity on accounts
- Required to use various software programs for claim resolution
- Began working with debit claims moved to credit claims processing
- Mentor new hires

Financial Crimes Speacialist Credit Card Claims

- Processed chargebacks on fraud and nonfraud claims
- Researched, analyzed, and decided course of action on transactions
- Experience working in an inbound call center environment

Financial Crimes Specialist - Debit Card Claims

Capital One

- Assisting customers with their credit card accounts
- Entrusted with safeguarding confidential client information

Customer Service Representative

Experienced Financial Technology Professional with a demonstrated history of working in the financial services industry. Skilled in business developing, project managing, implementation, and client satisfaction.  Continuing to pursue passion as a Business Analyst professional.  Enjoys working with others to find, develop, and implement business solutions.

taplio

The Battle

Frank Lona

BG Xaisongkham

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