DMOS Orthopaedic Centers

Senior Human Resources Business Partner

Human Resources Business Partner

VizyPay

-Drove the HR function of the organization by creating the strategy that governed staffing, personnel, benefits admin and company culture.
-Successfully implemented HRIS/ATS (Paylocity) to streamline onboarding, performance management, payroll, COBRA, Time/Labor and other critical HR functions.
-Successfully rolled out 401k program to employees and maintained a 90% participation rate.
-Worked strategy to focus on employee satisfaction goals and recognized by DSM Register a top diverse workplace. 
-Led a team to scale the company from 30 employees to over 100 across 7 new diverse markets.

Human Resources Manager

-Established and implemented the policies/procedures that governed the daily operations of the organization, consistently keeping customer satisfaction to 95%
-Implemented training programs and developed hiring strategy.
-Maintained staffing levels and established on call procedures to ensure business goals were met. -Assisted with HR Generalist duties.

Human Resources Generalist

Newport Group

Benefit Administration. Performed employee stock ownership plan administration/testing. Heavily reviewed data for compliance with plan documents, contracts and Employee Retirement Income Security Act (ERISA). Completed follow up investigations when necessary. Assisted with preparation, auditing, and formatting of client census data and provide general support and assistance to ESOP administrators. Maintained relationships with clients, vendors and member participants.

ESOP Specialist

Wells Fargo

Responded to, researched, and resolved escalated inquiries and complaints requiring special handling of WF Credit Card accounts where harm to the customer done.
Performed intake to determine appropriate course of action, conducting investigative steps to identify issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line.
Reviewed in-process, closed, or cancelled applications, claims, files, and/or online transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements, and/or government regulations.
Serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.

Research and Remediation Analyst

Saint Edmund Catholic Schools

Developed the recruitment strategy for the hiring of staff, teachers and student leadership.
Assisted the Mission advancement team with event planning, community relations and planned giving.

Associate Administrator 

Sacred Heart Catholic Church

Facilitated access to and provided translation services to individuals needing assistance with applications for jobs, referrals to social services/programs, general counsel, and other misc needs. 
Established relationships and managed partnerships with for-profit, non-profit, and government institutions to provide outreach/assistance to disenfranchised individuals and communities.  
Organized/collaborated on follow-up with various community stakeholders and organizations.

Hispanic Community Liaison

Experienced HR Professional with a demonstrated history of working as HRBP along Benefit Administration, Payroll, HRIS, Employee Relations and development. I’m a consensus builder with teams and individuals. All my experiences point to one thing; I’m passionate about helping individuals and groups thrive. 

Frank Lona

LaunchIT Corp.

Consultant role with a leading provider of next generation software development and technology services. Working with C level executives helping to plan, develop, manage resources and deploy technology solutions in order to meet business initiatives, and optimize efficiency.

Business Development Manager

Cintas

Sales Technology Champion
4x Summit Award Winner

Sales Representative

Operations Processor (Temp Position while finishing Master's Degree)

Performs a variety of operational tasks for a large Fortune 500 firm. 
•	Responsible for the entire process from receipt of work to resolution and closure.  
•	Coordination of information among various operational areas, third parties and customers.  
•	Contact appropriate departments and reports as needed and enter transactions into system. 
•	Responsible for verifying accuracy of the financial documents and balancing general ledger accounts.
•	Resolve customer issues using multiple reporting resources and records.
•	Responsible for preparing, editing and distributing specialized and complex documents. 
•	Analyze customer data, and provide quality and timely updates to internal customers. 
•	Review operational processes and increase program efficiencies

Operations Processor

Minnesota Twins

Responsible for leading and organizing high-volume children’s (ages 8-14) baseball camp for a major league baseball team.
•	Provided knowledge of the game of baseball along with leadership skills to keep children engaged and safe during the camp’s duration.
•	Responsible for strict time management of team schedule(s), getting teams in a timely matter from one activity to another.
•	Directed training and practice schedule and trained students accordingly.
•	Educated players about the technicalities and psychological aspects of baseball.
•	Responsible for successful marketing and outreach of camps throughout the summer leading to nearly 1000 camp participants throughout the summer of 2018.

Instructor For Twins Baseball Camps

Grand Slam Usa

Conducted and implemented top tier private instruction of baseball clients leading to increased success on the field. 
•	Directed client supervision focused on increasing stamina and strength, while insuring proper mechanics. 
•	Represented organizational values and ethics each day on the job, decreasing client turnover that in turn lead to an increase in business during that time period.  
•	Helped organize and lead multiple camps, tryouts, and evaluations during the fall season which led to an increase of nearly $40K in revenue for the organization. 
•	Trained individuals in programs to achieve optimal performance.

Operations Associate/Youth Instructor

At LaunchIT Corp, my role as a Business Development Manager and Consultant intertwines critical thinking with expert negotiation to spearhead the deployment of innovative technology solutions. The focus is on collaborating with C-level executives to enhance business initiatives and operational efficiency.

taplio

The Battle

Frank Lona

Ben Jensen

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