DMOS Orthopaedic Centers

Senior Human Resources Business Partner

Human Resources Business Partner

VizyPay

-Drove the HR function of the organization by creating the strategy that governed staffing, personnel, benefits admin and company culture.
-Successfully implemented HRIS/ATS (Paylocity) to streamline onboarding, performance management, payroll, COBRA, Time/Labor and other critical HR functions.
-Successfully rolled out 401k program to employees and maintained a 90% participation rate.
-Worked strategy to focus on employee satisfaction goals and recognized by DSM Register a top diverse workplace. 
-Led a team to scale the company from 30 employees to over 100 across 7 new diverse markets.

Human Resources Manager

-Established and implemented the policies/procedures that governed the daily operations of the organization, consistently keeping customer satisfaction to 95%
-Implemented training programs and developed hiring strategy.
-Maintained staffing levels and established on call procedures to ensure business goals were met. -Assisted with HR Generalist duties.

Human Resources Generalist

Newport Group

Benefit Administration. Performed employee stock ownership plan administration/testing. Heavily reviewed data for compliance with plan documents, contracts and Employee Retirement Income Security Act (ERISA). Completed follow up investigations when necessary. Assisted with preparation, auditing, and formatting of client census data and provide general support and assistance to ESOP administrators. Maintained relationships with clients, vendors and member participants.

ESOP Specialist

Wells Fargo

Responded to, researched, and resolved escalated inquiries and complaints requiring special handling of WF Credit Card accounts where harm to the customer done.
Performed intake to determine appropriate course of action, conducting investigative steps to identify issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line.
Reviewed in-process, closed, or cancelled applications, claims, files, and/or online transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements, and/or government regulations.
Serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.

Research and Remediation Analyst

Saint Edmund Catholic Schools

Developed the recruitment strategy for the hiring of staff, teachers and student leadership.
Assisted the Mission advancement team with event planning, community relations and planned giving.

Associate Administrator 

Sacred Heart Catholic Church

Facilitated access to and provided translation services to individuals needing assistance with applications for jobs, referrals to social services/programs, general counsel, and other misc needs. 
Established relationships and managed partnerships with for-profit, non-profit, and government institutions to provide outreach/assistance to disenfranchised individuals and communities.  
Organized/collaborated on follow-up with various community stakeholders and organizations.

Hispanic Community Liaison

Experienced HR Professional with a demonstrated history of working as HRBP along Benefit Administration, Payroll, HRIS, Employee Relations and development. I’m a consensus builder with teams and individuals. All my experiences point to one thing; I’m passionate about helping individuals and groups thrive. 

Frank Lona

Provide effective account management to 125 active payment processing merchants throughout IN and SD representing an accumulative $800K per month in translations

Serve as liaison between VizyPay and merchants

Build and manage merchant relationships, collect information and ensure that company offerings meet the individual needs of the merchants

Address merchant needs and concerns as quickly and effectively as possible to develop and maintain strong relationships

Present the value of VizyPay’s solutions relative to the competition and enroll new merchants

Facilitate all new applications/set-ups from beginning to end

Merchants include independently owned Automotive Dealers, Auto Mechanic Shops, Auto Detail Shops, Auto Body Shops, Auto Window Tinting Companies, Various Retail Stores and Restaurants

Outide Account Manager

Westkake Financial 

Managed territory that I grew from 24 independent dealers to 88 independent dealers through Rapid City, SD and surrounding areas

Presented Westlake’s, subprime finance products to all levels of management within independent dealerships

Through frequent onsite visits, developed and maintained existing dealer relations to ensure contract growth

Followed up on new leads and referrals resulting from field activity 
Assisted with the preparation of sales contracts by educating the dealer on what was needed for proper verification 

Captured business from dealers who were using competitors, such as CAC and UACC

Market Area Manager

DexYP

Called on small businesses throughout Rapid City, SD to market SEM and SEO services to help increase their customer presence

Provided account management to existing clients  

Grew territory to 150 small business accounts 

Called on diverse industries including Automotive, Retail, Restaurants, Construction, Manufacturing, Heating & Air and Plumbing

Outside Sales Consultant / Business Advisor / Account Manager

NextGear Capital

Managed 125 active independent dealers throughout parts of SD, ND, WY, NE and AK with cumulative $16M portfolio and individual floorplans ranging from $50K to $1M

Assisted dealers with their routine day to day business needs	

Built dealer relationships though frequent onsite visits  

Aided in the recovery of inventory to mitigate risk

Collections and delinquency management

Significantly exceeded receivable goals by aggressively growing market share throughout territory

Developed relationships with local auctions including Manheim and ADESA 

AWARDS: 
Silver Star Award (Aug 2016) (Top 10% in the US)
Employee of the Month (May 2016) 
Presidents Club (2016) (Cancun Trip)   
Power Driver Awards (May 2015)

Account Executive

Garage Doors of Indianapolis

Assisted business and residential customers with their everyday sales and service needs

Built relationships with customers to ensure customer satisfaction and future business

Conducted onsite field visits to prospects and customers

Customer Service / Outiside Sales

Connextions/FedEx

Assisted businesses and consumers with the everyday sales and customer service needs in regard to their shipments

Maintained good customer relations to ensure satisfaction 

Assisted customers with their billing and collection needs

Oversaw a 15-person customer service team

Sr. Account Executive / Supervisor 

SBC Ameritech 

Assisted business and consumers with phone directory services

Maintained customer satisfaction for optimum sales results

Aided upper management with their everyday duties to meet the needs of their business

Customer Service Representative

I am a very dedicated individual who strives every day to achieve my own personal goals, as well as company and customer goals.  Strong skills in Account Management and Business Development and adaptable to various products and services including Dealer Floorplanning, Subprime Auto Finance and Payment Processing. A Road Warrior who can successfully manage a large territory, while increasing market share, driving revenue growth and ensuring client satisfaction.

taplio

The Battle

Frank Lona

Brian G.

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