DMOS Orthopaedic Centers

Senior Human Resources Business Partner

Human Resources Business Partner

VizyPay

-Drove the HR function of the organization by creating the strategy that governed staffing, personnel, benefits admin and company culture.
-Successfully implemented HRIS/ATS (Paylocity) to streamline onboarding, performance management, payroll, COBRA, Time/Labor and other critical HR functions.
-Successfully rolled out 401k program to employees and maintained a 90% participation rate.
-Worked strategy to focus on employee satisfaction goals and recognized by DSM Register a top diverse workplace. 
-Led a team to scale the company from 30 employees to over 100 across 7 new diverse markets.

Human Resources Manager

-Established and implemented the policies/procedures that governed the daily operations of the organization, consistently keeping customer satisfaction to 95%
-Implemented training programs and developed hiring strategy.
-Maintained staffing levels and established on call procedures to ensure business goals were met. -Assisted with HR Generalist duties.

Human Resources Generalist

Newport Group

Benefit Administration. Performed employee stock ownership plan administration/testing. Heavily reviewed data for compliance with plan documents, contracts and Employee Retirement Income Security Act (ERISA). Completed follow up investigations when necessary. Assisted with preparation, auditing, and formatting of client census data and provide general support and assistance to ESOP administrators. Maintained relationships with clients, vendors and member participants.

ESOP Specialist

Wells Fargo

Responded to, researched, and resolved escalated inquiries and complaints requiring special handling of WF Credit Card accounts where harm to the customer done.
Performed intake to determine appropriate course of action, conducting investigative steps to identify issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line.
Reviewed in-process, closed, or cancelled applications, claims, files, and/or online transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements, and/or government regulations.
Serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.

Research and Remediation Analyst

Saint Edmund Catholic Schools

Developed the recruitment strategy for the hiring of staff, teachers and student leadership.
Assisted the Mission advancement team with event planning, community relations and planned giving.

Associate Administrator 

Sacred Heart Catholic Church

Facilitated access to and provided translation services to individuals needing assistance with applications for jobs, referrals to social services/programs, general counsel, and other misc needs. 
Established relationships and managed partnerships with for-profit, non-profit, and government institutions to provide outreach/assistance to disenfranchised individuals and communities.  
Organized/collaborated on follow-up with various community stakeholders and organizations.

Hispanic Community Liaison

Experienced HR Professional with a demonstrated history of working as HRBP along Benefit Administration, Payroll, HRIS, Employee Relations and development. I’m a consensus builder with teams and individuals. All my experiences point to one thing; I’m passionate about helping individuals and groups thrive. 

Frank Lona

Businessolver

Technical Program Manager III

Business Analyst III

ReedGroup

•	Product configuration SME 
•	Production release coordination
•	Requirements gathering and solutioning
•	Defect research 
•	Escalations resolution
•	Compliance updates implementation
•	Maintain documentation in ticketing system

Business Analyst II - SaaS

•	Requirements gathering and solutioning
•	Completed system configurations on time, accurately, and to specifications
•	Escalated critical issues and provided recommendations for resolution

Business Analyst - SaaS

SeaWorld Parks & Entertainment

•	E-store products configuration
•	Ad hoc reporting
•	Requirements gathering

SQL Support

Elsevier/MEDai

•	Processed client data
•	Researched data issues
•	Identified process and data anomalies
•	Data summary reports preparation

Medical Data Analyst

•	Supported 150 users in multiple locations
•	Developed custom queries and automated scripts for reporting
•	Trained new team members
•	Developed processes and procedures for effective support efforts

Senior Product Support Analyst/Team Lead

THE SSI GROUP, INC

•	Configure and implement proprietary EDI software
•	Train software administrators and end users
•	Research and document client-specific software modifications requests
•	Provide remote technical support
•	Train new Implementation Representatives

Senior Implementation Representative

Technical Program Manager III at Businessolver

Experienced Business Analyst with a demonstrated history of working in the leave and benefits software industry. Skilled in Technical Support and Requirements Analysis. Strong technology professional with a BA from the University of Vermont. 

taplio

The Battle

Frank Lona

Jaclynna W.

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