DMOS Orthopaedic Centers

Senior Human Resources Business Partner

Human Resources Business Partner

VizyPay

-Drove the HR function of the organization by creating the strategy that governed staffing, personnel, benefits admin and company culture.
-Successfully implemented HRIS/ATS (Paylocity) to streamline onboarding, performance management, payroll, COBRA, Time/Labor and other critical HR functions.
-Successfully rolled out 401k program to employees and maintained a 90% participation rate.
-Worked strategy to focus on employee satisfaction goals and recognized by DSM Register a top diverse workplace. 
-Led a team to scale the company from 30 employees to over 100 across 7 new diverse markets.

Human Resources Manager

-Established and implemented the policies/procedures that governed the daily operations of the organization, consistently keeping customer satisfaction to 95%
-Implemented training programs and developed hiring strategy.
-Maintained staffing levels and established on call procedures to ensure business goals were met. -Assisted with HR Generalist duties.

Human Resources Generalist

Newport Group

Benefit Administration. Performed employee stock ownership plan administration/testing. Heavily reviewed data for compliance with plan documents, contracts and Employee Retirement Income Security Act (ERISA). Completed follow up investigations when necessary. Assisted with preparation, auditing, and formatting of client census data and provide general support and assistance to ESOP administrators. Maintained relationships with clients, vendors and member participants.

ESOP Specialist

Wells Fargo

Responded to, researched, and resolved escalated inquiries and complaints requiring special handling of WF Credit Card accounts where harm to the customer done.
Performed intake to determine appropriate course of action, conducting investigative steps to identify issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line.
Reviewed in-process, closed, or cancelled applications, claims, files, and/or online transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements, and/or government regulations.
Serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.

Research and Remediation Analyst

Saint Edmund Catholic Schools

Developed the recruitment strategy for the hiring of staff, teachers and student leadership.
Assisted the Mission advancement team with event planning, community relations and planned giving.

Associate Administrator 

Sacred Heart Catholic Church

Facilitated access to and provided translation services to individuals needing assistance with applications for jobs, referrals to social services/programs, general counsel, and other misc needs. 
Established relationships and managed partnerships with for-profit, non-profit, and government institutions to provide outreach/assistance to disenfranchised individuals and communities.  
Organized/collaborated on follow-up with various community stakeholders and organizations.

Hispanic Community Liaison

Experienced HR Professional with a demonstrated history of working as HRBP along Benefit Administration, Payroll, HRIS, Employee Relations and development. I’m a consensus builder with teams and individuals. All my experiences point to one thing; I’m passionate about helping individuals and groups thrive. 

Frank Lona

Congo Brands

- Developing and implementing strategic sales plans to achieve monthly KPIs and maximize territory growth.
- Maintaining communication with existing, previous, and potential customers to promote new products.
- Merchandising Congo Brands products to company standards, ensuring proper rotation.
- Identifying and targeting accounts, individually and with distributors, to increase shelf space, drive volume growth, and enhance brand visibility.

Territory Sales Manager

DAT Freight & Analytics

- Responsible for training national & key brokerage accounts on DAT services and offerings to implement and use within their companies. 
- Provided technical support for freight carriers and brokers using DAT’s load board services for freight management.

Enterprise Support Representative II

- Built, configured, and provided technical assistance to small businesses on their Point-Of-Sale terminals.
- Worked with a portfolio of clients on account maintenance while upselling VizyPay POS terminals and programs.
- Regularly attended workshops and trainings to gain more knowledge of the Fintech and Payment Processing industry.

Customer Success/Tech Specialist

Nationwide

- Assisted customers via phone, email, and chat functions to help them understand their personal insurance policies.
- Problem-solved issues of concern for customers such as premium breakdowns, policy modifications, and billing/credit inquiries.

Insurance Services Representative

Sprint

- Consistently met sales goals by training, motivating, mentoring, and providing feedback to sales staff.
- Ensured high levels of customers satisfaction through excellent service.
- Completed store administration and ensure compliance with policies and procedures.

Assistant Store Manager

Grainger

- Supported the sales team throughout the complete sales cycle to meet customer needs and timeline expectations.
- Responded to customer queries in a timely and accurate way via phone, email, or online chat function.
- Processed incoming customer orders, returns, and invoice credits in an efficient and timely manner.
- Assisted with business account management and support of new client on-boarding.

Customer Experience Representative

CBE Companies

- Helped create resolution on consumer's accounts on behalf of the Federal Government and numerous health care providers throughout the country
- Worked closely with management/supervisors to create solutions and learn managerial skills
- Mentored fellow associates and ensured full understanding & completion of daily operations.

Team Captain & Collection Specialist

Passionate and innovative professional dedicated to delivering exceptional service and creating outstanding experiences in every customer and client interaction. Known for strong communication skills and a solutions-driven approach, I excel at resolving challenges with creative problem-solving. Versatile and goal-oriented with a self-starter attitude, I thrive in fast-paced environments by maintaining efficiency and organization. These attributes have equipped me to drive success and enhance operational effectiveness across a multitude of business areas.

taplio

The Battle

Frank Lona

Josh Fristo

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?