Roberto Ferraro

I'm a personal development and technology enthusiast, project leader, coach and visual creator.

I define myself as " the energy that connects with you and multiplies your impact." 

After over 15 years in banking transformation, a failed startup and two wonderful kids, I have realized the importance of relationships and people development for the success of any project, professional and personal. 

I strive to develop relationships and teams, building something valuable in every project. 

I often acted as a liaison between the IT team and the business areas, managed complex projects and cross-functional teams, and interacted with top executives and stakeholders. I was integration director during the biggest M&A deal in the financial system in Spain.

I have always been and still am a very action and goal-oriented person, always in motion, always trying to improve everything.

This is what led me to become a co-active coach and a big believer in changing the ways of work for the better.

I am organized, analytical, decisive, and highly autonomous, and developed the skills to be an effective team leader, internal consultant, and change management champion. I have a deep knowledge of performance management, data analytics, MIS, new technologies, and digital transformation projects.

Business Mentor

In collaboration with the management of the acceleration programs, my role is to collaborate with startups in the growth phase. I support entrepreneurs by sharing with them conversations, knowledge and reflections on business development, finance and sales.

Provide leadership for an account or portfolio, influencing customer’s IT strategy by proposing new or alternative solutions. Develop and maintain strong relationships with senior executives in the customer organization including CXO level relationships. Take overall accountability of service delivery to customer, multi-year strategic planning, Business Development, Relationship Management, and profitability of the account.

Account Executive - General Markets: Healthcare, Industry, Retail, Energy & Utilities

Delivery Manager, Global Accounts - Spain.

Responsible for technical end-to-end Delivery Management covering the full project initiation and life cycle: staffing, client management, delivery and execution governance.
Taking responsibility for production support, service levels and problem resolution.
Driving results, productivity, quality and value for the client, respecting their deadlines and objectives but also being an honest, realistic and committed partner to them.
Mentoring, leading and motivating teams, rewarding high achievement and effectively resolving under performance.
Playing a proactive role in proposing technologies, tools & approaches.
Suggesting innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences.
Investigating complex issues of production delivery, running the root cause analysis, establishing a solution and pushing it through required steps necessary in order to deliver.
Driving integrated teams to deliver solid technology solutions in support of key client initiatives.
Coordinating the preparation of customer proposals and statements of work.
Working closely with multi-disciplined teams of product owners, architects, engineers and quality assurance across UST Global, to drive estimates, delivery plans and retrospectives.
Identifying and managing engagement risks and flag major issues early.

Head of Delivery for the UK - Global Accounts Spain

Walgreens Boots Alliance, Inc. (Boots UK, Nottingham) – UST Contractor.

Working in collaboration within the team, customers and/or stakeholders to
deliver new technologies as well as maintain the currency and operational
effectiveness across a variety of ESB and ETL platform solutions.
Deliver new and support existing integration platforms to maintain currency,
stability and performance as well as enhancements to meet business need,
aligning with industry best practice, and the architecture and standards as
defined by Strategy and Architecture.
Input into defining and developing automation practices and processes required
to increase efficiency for delivery and operational activities in the integration
platforms.
Participates in and contributes to the development of technical standards,
practices and processes.
Understand the underlying technologies and applications utilized within specified
area of responsibility to direct how to design, build, configure, and implement
technology requirements. Investigate and provide recommendations for current
system enhancements.
Work with the Platform and Application Operations teams and other supporting
functions (e.g. Infrastructure, Networks) to ensure the platforms have the correct
supporting networks and processes to optimise delivery of services and projects.
Identifies and resolve systemic issues to prevent them from repeating.

UST Technical Lead/SME, Integration Center of Expertise - Platform Engineering.

Walgreens Boots Alliance, Inc. (Boots UK, Nottingham) – UST Contractor

Supporting development teams with configuring of integration work flows for
deployment. Provide specialist advice, guidance and support to design and
development teams in the operation of the platforms managed by the Integration
Centre of Expertise.
Develop, review and improve technical documentation, to enable consistent /
appropriate understanding and application in the business that enables effective
service provision.
Develop and implement systems and tools for monitoring and reporting on
service delivery, to assess and interpret operational performance / compliance
and advise senior managers on implications and appropriate action.
Develop, maintain and share technical expertise with staff to improve knowledge
and competence throughout ICE as required.

UST Technical Lead/SME, ITS Integration Operations Platform Support

Software AG España

Supporting Global Consulting Services operations worldwide with focus on BPM and Digital Enterprise strategy and rest of product portfolio.
Enhancing Business Process Analysis strategy supported by ARIS technology from IT infrastructure perspective, supporting teams ARIS adoption for design and analyse their business processes as first approach, before deployment into webMethods BPMS through model-to-execute (M2E) alignment.
Lead for emerging technologies, Iberia.

Senior Consultant, Technology Competence Center

From Engineering Services area developing the new webMethods business line, managing different activities with the team to cover operations from IT infrastructure perspective (installation, upgrades, assessments, monitoring, P&T, advisory), formal trainings and developing specific contents, qualifying requirements to define services portfolio and supporting sales team in PoC, RFP and business proposals.

Senior Consultant, Engineering Services.

Focused on Legacy Modernization strategy as member of the Legacy Modernization workgroup based in Derby (UK), as consultant to generate and define internal documentation and methodology for migration process moving from mainframe to open system environments (Unix, Linux, Windows), involving the whole product portfolio of the company (Natural, Adabas, EntireX Communicator (MOM), Crossvision (ESB), Tamino XML database). As Technical Consultant, covering administration operations for IT infrastructure related to monitoring (Nagios, Splunk), health-check, performance & tuning, security integration (LDAP, Kerberos, PKI, firewalls (TCP/IP stack knowledge), SAML, SSO),

Technical Consultant, Engineering Services.

As middleware specialist understanding Software AG technology and maintenance process, testing user cases to report to R&D teams and covering the issues management, and generating documentation for global support knowledge base.

Support Engineer EMEA, Business Operation Services

Origin Spain, (Philips)

Administración de software de monitorización Unicenter TNG para Centro de Proceso de Datos. Elaboración de guías de operaciones y resolución de incidencias.

Técnico de sistemas, Midrange.

At UST, my role as Account Executive revolves around steering customer IT strategies and fostering robust relationships at the CXO level, ensuring our solutions align with their vision and goals. Leading a portfolio of healthcare, industry, retail, energy, and utilities sectors, I am accountable for service delivery that not only meets but exceeds client expectations, with a focus on strategic planning and driving profitability.

My competencies in end-to-end delivery management, cultivated through a strong tenure as Head of Delivery for the UK, empower me to oversee project initiatives from inception to execution. Our team management approach emphasizes mentoring, driving results with respect and commitment, and delivering innovative solutions. The goal is to bring continuous improvement and excellence to each partnership, enhancing value through productivity and quality.

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Roberto Ferraro

César López Macías

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