FIFO Networks

Now offering personal cybersecurity setup for journalists, stalking victims and others. DM me or use the "Contact Us" page on the FIFO Networks website. It's only me. You'll be communicating directly with me.

Most of my income: network and cybersecurity projects for public utilities.
Most of my time: IT services by the hour for companies too small to have an in-house IT staff, including SOHO businesses and residential.
I also unlock computers and do data recovery and account recovery for people when a loved one dies. (Advice: keep paying their cell phone bill until you've got all their data back, and if they used a smartwatch, keep it charged and ready).

Network design assistance (both wired and wireless).
Cybersecurity assistance: policy, design, implementation, training.
Training at all levels for IT and RF engineers and technicians.
Expert witness services in cases involving data or wireless networks.
Crisis resolution.
Emergency interim management.
Clients include hospitals and many public utilities (electric, gas, water), nationwide.

Licensed and insured.

Sole Proprietor, Consultant - IT Infrastructure, Cybersecurity, Management 

Wireless Advocates

CISO and Director of Information Security

Everett Community College

I wrote and taught the course, "Basic Electronics and Troubleshooting," at Boeing's request. I also updated and taught the follow-up course, "Intermediate Electronics and Troubleshooting."

Technical Instructor

Bellevue College

Over the years I have taught various courses at BC including: Ethical Hacking and Cyber Security, Server Management, Smartphone and Tablet Security, Network+, A+, Certified Cellular/PCS Technician, Wireless Fundamentals, Cellular Fundamentals, Voice over IP, and more. I have also provided custom training through BC to various companies including T-Mobile, Costco, and the Washington Dept. of Natural Resources.

Adjunct Professor

Peripheral Vision Communications, Inc.

Wireless and telecom consulting and technical services. Integration of voice and data communications systems using diverse communications protocols. Design review, budgeting assistance. 802.11, VoIP, bandwidth calculations, propagation solutions, and more. Clients include all major US cellular carriers.

President

Western Wireless

Directed all new cell site construction, and all civil upgrades to existing cell sites, in Western Wireless' area of operation (19 states). Western Wireless owned the Cellular One brand name. Received 100% of my bonus for in-budget completion.

Director, National System Development

Tele-Waves

Directed the design, installation, and maintenance of two satellite data distribution systems with a nationwide footprint. In budget every year.

Director, Technical Services

Portland Paging/PageWEST-TSI

On time, in budget: managed the design and installation of a profitable satellite controlled wireless communications system.

Regional Manager, Technical Services

US Navy

My last assignment was Shop Supervisor, all shifts, Avionics Department, USS Okinawa (LPH-3). I held a Secret clearance related to crypto electronics.

Aviation Electronics Technician

I make networks resilient, recoverable, and - almost always - simpler.

Some of my projects:
Interstate highway network design for California Dept. of Transportation (Caltrans) for part of Interstate 10 for traffic monitoring and control.

Network and cybersecurity evaluations for various public utilities.

Achieved PCI DSS compliance in less than 4 months for a company that was paying monthly fines for non-compliance.

Designed, installed, and maintained wired and wireless communications systems and network infrastructure in many hospitals in many states.

Cell and WISP site lease valuations for Washington Department of Natural Resources (DNR).

Wireless communications site inspections for the City of Bremerton, Washington.

Antenna and tower design for the US Department of Veterans Affairs (VA).

Commercial communications tower lease valuation for Port of Olympia, Washington.

Reviewed patent applications.

Expert witness with trial experience.

Developed certification course for electronics technicians under contract with Boeing.

Developed and taught courses at Bellevue College, Everett Community College, Oregon Coast Community College, and Perry Technical Institute (Cybersecurity - Networks - Wireless – Telecom - VoIP).

Taught several CompTIA courses to hundreds of students.

In addition to training and management, I'm also providing remote tech support to small businesses and home office workers. See https://fifonetworks.com/ or call me at (206) 465-2422 for more info or to schedule service. Fast response times.

Years of CISO and Director experience.
I take delight in mentoring today's leaders and teams.
I'm 69 years old and cutting edge current. My age isn't a bug, it's a feature.

Cybersecurity - Networks - Wireless – Telecom - VoIP

I can help your city, corporation, or small business be prepared for a crisis, or recover from it.

Available by the hour, weekly, monthly, project - let's discuss!

Full time? I'll accept an invitation to interview. We can take care of paperwork if we both agree it's a good fit.

Comfortable in the server room and the boardroom. Successfully managed budgets and projects up to $132M and nationally distributed teams. Quite familiar with extensive travel (Delta Gold, Hilton Diamond) and remote work. Crisis management, department overhauls, network optimization - contact me today at (206) 465-2422.

US Government offices: registered through SAM, available to work on federal government projects.

State of Washington offices: registered through MRSC Rosters for state, county, and city projects.

Bob Young

Spectrum

Provide operational oversight for expending New York City market of 40 locations, including store experience metric compliance, cash and inventory management, facilities maintenance and repair, and implementation of new processes and products.

Senior Manager, Store Operations

Charter Communications

Provide project and program management support for the Enterprise Store Operations organization as a member of cross-functional teams for major product and initiative launches. Maintain oversight of store systems experience and field facing system release cycle.

Manager, Store Operations

American Telecommunications, Inc.

Brought on during a high-growth phase to strengthen operations across existing retail locations, and support a major brand expansion for a national T-Mobile distributor. Assembled a team of Regional Operations Managers to support the launch of over 100 new retail locations nationwide while increasing compliance and consistency across all markets. Expanded role to include oversight of programs and strategy.

Conducted gap analysis of T-Mobile stores to measure performance against expectations. Partnered with field leadership to develop strategic plans to bring stores into compliance with brand and operating standards. Developed and trained staff on new store operating procedures to improve inventory, customer service, loss prevention, and cash flow. Collaborated with leadership on new accountability measures and processes for the sales team. 

Consistently recognized as a valuable manager and individual contributor in both roles, spearheading a number of improvements tied to operating efficiency, communication, issue resolution, and sales performance.

Senior Manager, Retail Strategy & Programs

Senior Manager, National Retail Operations

T-Mobile

Promoted into an analyst role to support the Northeast leadership team in leveraging business intelligence to boost performance across key areas of operation. Provided data that enabled district/store managers to better gauge performance and effectiveness of national retail programs. Created dashboards outlining sales and operations metrics, and developed accountability reports to measure performance at the store level. 

Strengthened overall operating performance for the regional office. Delivered customized reporting tools that enabled leadership to identify top performers while increasing accountability, performance, and efficiency across multiple groups. Improved internal communication as a liaison between business intelligence, IT, facilities, legal, and sales teams.

Operations Analyst

Promoted to oversee a portfolio of large commercial customer accounts. Provided high-level customer support, billing, and technical troubleshooting, working alongside B2B sales teams to expand customer relationships. Conducted spend analyses to ensure customers were matched to the appropriate plans based on needs. Managed a high volume of account requests to support over 17,000 individual subscribers within multiple accounts.  

Contributed to significant improvements in productivity, efficiency, and workflow by standardizing reporting across the organization.  Implemented operating procedures and trained internal groups across multiple departments. Provided account maintenance and analytics to support sales teams, including several RFPs that enabled the acquisition of 1000s of lines of competitor business. Consistently recognized for resolving customer issues in a timely manner.

Customer Success/Account Management – Dedicated Care

Assisted customers with account maintenance and troubleshooting requests in a call center environment. Mentored junior call center reps and served as a point of escalation for customer concerns. Trained other team members around customer care, billing inquiries, and technical support strategies.

Customer Care Representative

Financial Care Representative

Experienced operations professional with expertise providing top-tier service to ensure customer value and success. Proven track record of delivering key operational support, driving business performance, and improving the overall customer experience at the managerial level. An effective leader skilled at developing talent and building a culture rooted in accountability and performance. 

Consistently drive development and improvement of internal processes impacting administrative, operational, sales, and customer relations initiatives. Partner with cross-functional teams, stakeholders, and clients to address operating challenges, raise efficiency, and drive productivity across lines of business. Excel at identifying tools to streamline processes while setting a foundation for operational success.  

AREAS OF EXPERTISE: Operational Leadership  •  Customer Experience & Success  •  Account Management  •  Post-Sales Support  •  Strategic Analysis  •  Relationship Building  •  Stakeholder Relations  •  Client Relationship Management  •  Process Development & Improvement  •  Team Building & Leadership

taplio

The Battle

Bob Young

Charity Marlin

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?