FIFO Networks

Now offering personal cybersecurity setup for journalists, stalking victims and others. DM me or use the "Contact Us" page on the FIFO Networks website. It's only me. You'll be communicating directly with me.

Most of my income: network and cybersecurity projects for public utilities.
Most of my time: IT services by the hour for companies too small to have an in-house IT staff, including SOHO businesses and residential.
I also unlock computers and do data recovery and account recovery for people when a loved one dies. (Advice: keep paying their cell phone bill until you've got all their data back, and if they used a smartwatch, keep it charged and ready).

Network design assistance (both wired and wireless).
Cybersecurity assistance: policy, design, implementation, training.
Training at all levels for IT and RF engineers and technicians.
Expert witness services in cases involving data or wireless networks.
Crisis resolution.
Emergency interim management.
Clients include hospitals and many public utilities (electric, gas, water), nationwide.

Licensed and insured.

Sole Proprietor, Consultant - IT Infrastructure, Cybersecurity, Management 

Wireless Advocates

CISO and Director of Information Security

Everett Community College

I wrote and taught the course, "Basic Electronics and Troubleshooting," at Boeing's request. I also updated and taught the follow-up course, "Intermediate Electronics and Troubleshooting."

Technical Instructor

Bellevue College

Over the years I have taught various courses at BC including: Ethical Hacking and Cyber Security, Server Management, Smartphone and Tablet Security, Network+, A+, Certified Cellular/PCS Technician, Wireless Fundamentals, Cellular Fundamentals, Voice over IP, and more. I have also provided custom training through BC to various companies including T-Mobile, Costco, and the Washington Dept. of Natural Resources.

Adjunct Professor

Peripheral Vision Communications, Inc.

Wireless and telecom consulting and technical services. Integration of voice and data communications systems using diverse communications protocols. Design review, budgeting assistance. 802.11, VoIP, bandwidth calculations, propagation solutions, and more. Clients include all major US cellular carriers.

President

Western Wireless

Directed all new cell site construction, and all civil upgrades to existing cell sites, in Western Wireless' area of operation (19 states). Western Wireless owned the Cellular One brand name. Received 100% of my bonus for in-budget completion.

Director, National System Development

Tele-Waves

Directed the design, installation, and maintenance of two satellite data distribution systems with a nationwide footprint. In budget every year.

Director, Technical Services

Portland Paging/PageWEST-TSI

On time, in budget: managed the design and installation of a profitable satellite controlled wireless communications system.

Regional Manager, Technical Services

US Navy

My last assignment was Shop Supervisor, all shifts, Avionics Department, USS Okinawa (LPH-3). I held a Secret clearance related to crypto electronics.

Aviation Electronics Technician

I make networks resilient, recoverable, and - almost always - simpler.

Some of my projects:
Interstate highway network design for California Dept. of Transportation (Caltrans) for part of Interstate 10 for traffic monitoring and control.

Network and cybersecurity evaluations for various public utilities.

Achieved PCI DSS compliance in less than 4 months for a company that was paying monthly fines for non-compliance.

Designed, installed, and maintained wired and wireless communications systems and network infrastructure in many hospitals in many states.

Cell and WISP site lease valuations for Washington Department of Natural Resources (DNR).

Wireless communications site inspections for the City of Bremerton, Washington.

Antenna and tower design for the US Department of Veterans Affairs (VA).

Commercial communications tower lease valuation for Port of Olympia, Washington.

Reviewed patent applications.

Expert witness with trial experience.

Developed certification course for electronics technicians under contract with Boeing.

Developed and taught courses at Bellevue College, Everett Community College, Oregon Coast Community College, and Perry Technical Institute (Cybersecurity - Networks - Wireless – Telecom - VoIP).

Taught several CompTIA courses to hundreds of students.

In addition to training and management, I'm also providing remote tech support to small businesses and home office workers. See https://fifonetworks.com/ or call me at (206) 465-2422 for more info or to schedule service. Fast response times.

Years of CISO and Director experience.
I take delight in mentoring today's leaders and teams.
I'm 69 years old and cutting edge current. My age isn't a bug, it's a feature.

Cybersecurity - Networks - Wireless – Telecom - VoIP

I can help your city, corporation, or small business be prepared for a crisis, or recover from it.

Available by the hour, weekly, monthly, project - let's discuss!

Full time? I'll accept an invitation to interview. We can take care of paperwork if we both agree it's a good fit.

Comfortable in the server room and the boardroom. Successfully managed budgets and projects up to $132M and nationally distributed teams. Quite familiar with extensive travel (Delta Gold, Hilton Diamond) and remote work. Crisis management, department overhauls, network optimization - contact me today at (206) 465-2422.

US Government offices: registered through SAM, available to work on federal government projects.

State of Washington offices: registered through MRSC Rosters for state, county, and city projects.

Bob Young

Modivcare

Provide daily user-focused technical support by ascertaining, documenting, and communicating corrective actions required to resolve hardware, software, enterprise system, telecommunication, and network incidents. Collaborate with cross-functional teams to assess track and update Help Desk requests, comprehend the business impact of service issues, implement incident resolutions, and inform stakeholders of issue statuses.

Service Desk Technician III

SAIC

Provide daily user-focused technical support by ascertaining, documenting, and communicating corrective actions required to resolve hardware, software, enterprise system, telecommunication, and network incidents. Collaborate with cross-functional teams to assess track and update Help Desk requests, comprehend the business impact of service issues, implement incident resolutions, and inform stakeholders of issue statuses. Assist users with Hotspot setup for iPhone and Android devices. Install desktop auxiliary system drivers, such as printer drivers. Establish user account privileges. Conduct informal training to assist staff/clients with office equipment and required software application usage.

Tier 1 Analyst

Respond to telephone and email requests for technical support. Provide support to end-users on a variety of issues. Identified, research, and resolve technical problems. Relies on instructions and established guidelines to perform the functions of the job.  Records, tracks, and documents help desk request problem-solving processes in Service Now, including all successful and escalated decisions made and actions taken, to final resolution. Provide technical support and training to users reporting issues related to desktop hardware, software, enterprise applications, and telecommunications network. Coordinate with other support teams to drive incident resolution, assess business impact, and communicate issue status. 

Using NetIQ reset domain passwords, unlock domain accounts, and move computers to different OU groups.
Move computers to different OU groups for users without smart card access.
Troubleshoot VPN access and connection problems with Cisco AnyConnect.
Troubleshoot Microsoft Windows 10.
Help with G-Suite including Gmail, Google Chat, Google Meets, and Google Drive.
Troubleshoot problems with smart card access.
Use IBM Big Fix and Bomgar for remote access.
Support Microsoft Office 365.
Add network printers to computers and troubleshoot network printers.
Help users sign into Citrix VDIs.
Walk the user through setting up HotSpot on iPhone, and Android mobile devices.
Install desktop printer drivers for users.
Help with and troubleshoot problems for Adobe Reader DC and Adobe Acrobat Pro.
Provide support and technical help for Foxit PhantomPDF.
Troubleshoot and support Cisco Jabber VOIP softphone.
Provide support for remote workers via phone, chat, and email.

Technical Support 1

Respond to telephone and email requests for technical support. Provide support to end-users on a variety of issues. Identified, research, and resolve technical problems. Relies on instructions and established guidelines to perform the functions of the job.  Records, tracks, and documents help desk request problem-solving processes in Service Now, including all successful and escalated decisions made and actions taken, to final resolution. Provide technical support and training to users reporting issues related to desktop hardware, software, enterprise applications, and telecommunications network. Coordinate with other support teams to drive incident resolution, assess business impact, and communicate issue status. 

Using NetIQ reset domain passwords and unlock domain accounts.
Troubleshoot VPN access and connection problems with Cisco AnyConnect.
Troubleshoot Microsoft Windows 10.
Help with Gmail, Google docs. File Stream, and Google drive.
Troubleshoot problems with smart card access.
Use IBM Big Fix and Bomgar for remote access.
Support Microsoft Office.
Add network printers to computers and troubleshoot network printers.
Help users sign into Citrix Receiver and Storefront VDIs.
Walk the user through setting up HotSpot on iPhone and Android mobile devices.
Install desktop printer drivers for users.
Help with and troubleshoot problems for Adobe Reader DC and Adobe Pro.
Provide support and technical help for Foxit PhantomPDF.

Service Desk Analyst

AT&T

Provided support to end users on a variety of issues. Identified, research and resolve technical problems. Respond to telephone and email requests for technical support. Knowledge of commonly-used concepts, practices, and procedures within the field. Relied on instructions and pre-established guidelines to perform the functions of the job.  Recorded, tracked, and documented help desk request problem-solving process in Service Desk, including all successful and escalated decisions made and actions taken, to final resolution. 
Provide technical support and training to users reporting issues related to desktop hardware, software, enterprise applications, and telecommunications network.
Coordinate with other support teams to drive incident resolution, assess business impact, and communicate issue status.
Define and document standard operating procedures.
Helped employees access Software Center and install software. 
Troubleshoot Office 2013 and 2016.  
Troubleshoot  Windows 7 and 10.
Coordinate paging of technical teams for outages and major problems.  
Using AD reset passwords and unlock accounts.
Troubleshoot VPN access and connection problems with Cisco AnyConnect.
Troubleshoot RSA SecureID Token software.

Support Center Analyst

Comcast (contractor)

Responsible for retrieving customer services records, coordinating, translating and submitting Local Service requests and DirectoryAssistance/Listing Service requests. Effectively utilizes LocalExchange Carrier business rules, intervals, and escalation protocols. Follows established processes and procedures. Works with moderate guidance in own area of knowledge.
- Retrieve customer service records for single PRI, 2 PRI and 4 PRI utilizing Local Exchange Carrier business rules, intervals, and escalation protocols.
- Coordinate, translate and submit Directory Assistance/Listing Service request for single PRI, 2 PRI and 4 PRI by effectively utilizing LocalExchange Carrier business rules, intervals, and escalation protocols.
- WebTop navigation, tray assignment, and completion

Enterprise Provisioning Technician

Marketo

Provided support to end users on a variety of issues. Identified, research and resolve technical problems. Respond to chat, email and personnel requests for technical support. Knowledge of
commonly-used concepts, practices, and procedures within the field. Relied on instructions and pre-established guidelines to perform the functions of the job. 
Recorded, tracked, and documented help desk request problem-solving process in Jira, including all successful and escalated decisions made and actions taken, to final resolution.
Imaged and set up new Dell laptops, MacBook Pro and Air computers.  Used Kace imaging.        Troubleshoot problems with laptops. 
Supported MacOS users on the Windows network.  
Troubleshoot problems with Windows 10, Microsoft Office 2016, and Office 365, Outlook, PC hardware, and priority software.
Set up new employee accounts in AD, added them to distribution lists, security groups, and third-party software.
 Added articles to Help Desk Wiki (Confluence) and edit articles.
Deleted termed employees third-party software accounts.
Use PowerShell scripts to manager laptop inventory.
Used Kace scripting to add some third party software to laptops.
Helped employees access Maketo’s OneLogin page.
Set up new employees on Box and made sure all employees were syncing to Box.
Used Jamf to install and run scripts for MacBooks.
Moved, add and changed employee laptops and MacBooks.

IT Support Professional

Pharmaca Integrative Pharmacy

Provided the first line of troubleshooting support for business-critical applications including web applications. Assisted personnel with questions on access requests for department drives as well as helped personnel set and clean up folders in Microsoft Outlook. Identified basic trouble with Dell laptops and desktops.  Used Active Directory resetting, checking user accounts and adding new user accounts.
Recorded, tracked, and documented help desk request problem-solving process in Zen Desk, including all successful and escalated decisions made and actions taken, to final resolution.
Imaged and set up new Point of Sale computers for stores with peripherals.  Troubleshoot problems with Point of Sale computers and Catapult software.
Supported Mac users on the Windows network.  
Run daily report for store replication, report failures, and run replication of server in case of failure. 
Troubleshoot problems with Microsoft Office 2013, 2016, and Office 365, Outlook, PC hardware, and priority software.
Monitored networks using Solarwinds and Meraki dashboard.
Field incoming help requests from end users via telephone, email and walk-ups to the Help Desk.
Monitored open tickets in personal queue and team queue.
Imaged and installed software for new employees’ Dell laptops and desktops.
 The main point of contact for NEC, Avaya, Momentum, and ShoreTel telephone systems set up, moves, and changes.
 The main point of contact to report PRI, VOIP, and Analog line problems to Comcast, Century Link, and Granite.
 Added articles to Help Desk Wiki, SharePoint and edit articles.
 Order replacement equipment for Points of Sale, Peripherals and Telephone systems with vendors.
Helped set up Dropbox accounts for users and help desk.
Placed orders and worked with Third Party Technicians to repair and replace equipment in stores and home office.

IT Support Specialist

Certified IT Analyst with over 10 years of experience supporting a variety of industries: healthcare, software development, pharmaceutical, telecommunication, financial services, government, and computer sales industries. Expertise in analyzing and resolving software, hardware, and network problems. Proven record of collaborating with cross-functional teams, senior leadership, key stakeholders, and clients to promote business continuity.

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