FIFO Networks

Now offering personal cybersecurity setup for journalists, stalking victims and others. DM me or use the "Contact Us" page on the FIFO Networks website. It's only me. You'll be communicating directly with me.

Most of my income: network and cybersecurity projects for public utilities.
Most of my time: IT services by the hour for companies too small to have an in-house IT staff, including SOHO businesses and residential.
I also unlock computers and do data recovery and account recovery for people when a loved one dies. (Advice: keep paying their cell phone bill until you've got all their data back, and if they used a smartwatch, keep it charged and ready).

Network design assistance (both wired and wireless).
Cybersecurity assistance: policy, design, implementation, training.
Training at all levels for IT and RF engineers and technicians.
Expert witness services in cases involving data or wireless networks.
Crisis resolution.
Emergency interim management.
Clients include hospitals and many public utilities (electric, gas, water), nationwide.

Licensed and insured.

Sole Proprietor, Consultant - IT Infrastructure, Cybersecurity, Management 

Wireless Advocates

CISO and Director of Information Security

Everett Community College

I wrote and taught the course, "Basic Electronics and Troubleshooting," at Boeing's request. I also updated and taught the follow-up course, "Intermediate Electronics and Troubleshooting."

Technical Instructor

Bellevue College

Over the years I have taught various courses at BC including: Ethical Hacking and Cyber Security, Server Management, Smartphone and Tablet Security, Network+, A+, Certified Cellular/PCS Technician, Wireless Fundamentals, Cellular Fundamentals, Voice over IP, and more. I have also provided custom training through BC to various companies including T-Mobile, Costco, and the Washington Dept. of Natural Resources.

Adjunct Professor

Peripheral Vision Communications, Inc.

Wireless and telecom consulting and technical services. Integration of voice and data communications systems using diverse communications protocols. Design review, budgeting assistance. 802.11, VoIP, bandwidth calculations, propagation solutions, and more. Clients include all major US cellular carriers.

President

Western Wireless

Directed all new cell site construction, and all civil upgrades to existing cell sites, in Western Wireless' area of operation (19 states). Western Wireless owned the Cellular One brand name. Received 100% of my bonus for in-budget completion.

Director, National System Development

Tele-Waves

Directed the design, installation, and maintenance of two satellite data distribution systems with a nationwide footprint. In budget every year.

Director, Technical Services

Portland Paging/PageWEST-TSI

On time, in budget: managed the design and installation of a profitable satellite controlled wireless communications system.

Regional Manager, Technical Services

US Navy

My last assignment was Shop Supervisor, all shifts, Avionics Department, USS Okinawa (LPH-3). I held a Secret clearance related to crypto electronics.

Aviation Electronics Technician

I make networks resilient, recoverable, and - almost always - simpler.

Some of my projects:
Interstate highway network design for California Dept. of Transportation (Caltrans) for part of Interstate 10 for traffic monitoring and control.

Network and cybersecurity evaluations for various public utilities.

Achieved PCI DSS compliance in less than 4 months for a company that was paying monthly fines for non-compliance.

Designed, installed, and maintained wired and wireless communications systems and network infrastructure in many hospitals in many states.

Cell and WISP site lease valuations for Washington Department of Natural Resources (DNR).

Wireless communications site inspections for the City of Bremerton, Washington.

Antenna and tower design for the US Department of Veterans Affairs (VA).

Commercial communications tower lease valuation for Port of Olympia, Washington.

Reviewed patent applications.

Expert witness with trial experience.

Developed certification course for electronics technicians under contract with Boeing.

Developed and taught courses at Bellevue College, Everett Community College, Oregon Coast Community College, and Perry Technical Institute (Cybersecurity - Networks - Wireless – Telecom - VoIP).

Taught several CompTIA courses to hundreds of students.

In addition to training and management, I'm also providing remote tech support to small businesses and home office workers. See https://fifonetworks.com/ or call me at (206) 465-2422 for more info or to schedule service. Fast response times.

Years of CISO and Director experience.
I take delight in mentoring today's leaders and teams.
I'm 69 years old and cutting edge current. My age isn't a bug, it's a feature.

Cybersecurity - Networks - Wireless – Telecom - VoIP

I can help your city, corporation, or small business be prepared for a crisis, or recover from it.

Available by the hour, weekly, monthly, project - let's discuss!

Full time? I'll accept an invitation to interview. We can take care of paperwork if we both agree it's a good fit.

Comfortable in the server room and the boardroom. Successfully managed budgets and projects up to $132M and nationally distributed teams. Quite familiar with extensive travel (Delta Gold, Hilton Diamond) and remote work. Crisis management, department overhauls, network optimization - contact me today at (206) 465-2422.

US Government offices: registered through SAM, available to work on federal government projects.

State of Washington offices: registered through MRSC Rosters for state, county, and city projects.

Bob Young

PACCAR

Service Desk Analyst

Valley Medical Center

Take calls from hospital employees and troubleshoot their issues with:
•	Computers
•	Printers
•	Epic medical charting
•	Passwords
•	Support remote users
•	Office 365
•	Various medical programs
•	Scanners
•	Install and configure software
•	Ask questions, troubleshoot and document issue to
Escalate ticket to proper group
Programs used:
•	Kace ticketing system
•	Bomgar remote
•	Office 365
•	Citrix
•	Aspect phone system
•	Windows 7 and Windows 10

Service Desk Specialist through NuWest

Seattle Children's

Tommy Bahama

Two and a half years anniversary  at Tommy Bahama. 
 Answer user phone calls at the Service Desk. Support over 140 retail and restaurant locations as well as four corporate offices. Troubleshoot POS registers, desktop computers, remote users, printers, scanners, Office products, especially Outlook. Answer questions and direct callers to the appropriate resources to solve their issue. Use Dameware remote tool to login to users computer.

Technical Support Analyst

Answer calls from users at the headquarters and retail stores
•	Provide support for:
•	Computers
•	Microsoft Office 2013
•	Point of Sales machines
•	Printing
•	program configuration
•	Active directory
•	Answer 20 to 30 calls a day

Help Desk Technician

CHI Franciscan Health through TekSystems

Franciscan Highline Hospital in Burien.  Desktop support for the hospital and surrounding medical clinics. I really like desktop support. I get to travel around the hospital, interact with many different people and troubleshoot and fix a variety of problems.

End User Client Computing

Windows XP to Windows 7 upgrade project. On a team upgrading 6,000 computers to Windows 7 and Office 2013 at CHI Franciscan Hospitals all around Puget Sound.
Imaging computers
User support before and post upgrade.

Desktop Support Technician

Symetra Financial

My wonderful recruiter at TekSystems came through and placed me in a job working for Xerox Technical services at the Symetra Financial company. I am part of the team that is doing a Windows upgrade from Windows XP to Windows 7. There are about 1,000 users, using both desktops and laptops. Very customer service heavy. Great people on my team and the Xerox folks, who are our supervisors, are all cool folks.

Desktop Support

Puget Sound Energy

User migration, from Windows XP to Win 7.
•	Use Business Analysis software to record programs installed on Win XP
•	Use SCCM to image computers
•	Reach out to users before upgrade 
•	Contact and support customers after upgrade
•	Help migrate data from old PC to new PC
•	Install and configure software using SMS and other tools
•	Map network printers
•	Tutor users on features of Win 7 and Outlook 2010
•	Record information using Sharepoint and Excel
•	Record changes to equipment inventory using Remedy

Computer Migration Technician through TekSystems

Healthpoint Community Medical Clinics

•	Image and configure computers for use in health clinics
•	Install medical software and configure
•	Provide desktop support over the phone and in person
•	Manage information using Excel and Trackit
•	Setup workstations for new hires
•	Migrate users to new work stations
•	Prepare laptops for doctors home use

Help Desk Technical Support Specialist

Providence Hospital Everett

Provide desktop support for hospital staff. Use ticketing system to get tasks and troubleshoot workstations and printers. Image new computers and migrate clients to new system.

I have found a job I love at PACCAR inc. I hope to retire there. I have around 15 years of experience with computer troubleshooting and repair, both with hardware and software problems, configuration and upgrades. I have about 5 years of Service desk support. I have a Microsoft Certified Professional certificate for the Windows operating systems. I have used Sysprep and Ghost software to image computers, as well as Microsoft SCCM (ConfigMgr).  I have knowledge of Windows Server, users and groups and Active directory. I have very sharp troubleshooting skills and if I don’t know something, I am very good at researching the problem. I have Comptia A+ (WIN XP), A+ Bridge (WIN 7) certifications. I have a certificate from Bellevue College for their Operating Systems Support Specialist program, a one year intensive course. I know that the customer is my highest priority and I strive to provide the best service possible in a friendly yet professional matter.

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