Fihmiya Hamdan 🦋

Community Manager-CS/CX

NextGen Ethics

-Restructured and streamlined "mindher.ai"- Mighty Networks community to enhance member engagement and usability.
-Created step-by-step guides and infographics to simplify processes and clarify key information for users
-Supported ongoing administrative tasks to maintain workflow efficiency and clarity
-Researched and developed a strategic brief for a new vlog project, aligning content with community goals
-Collaborated on ideas and content planning to support community growth and digital presence

Community Experience

Integrate Trauma Informed Network

Technical Writer

As a Subject Matter Expert specializing in Integrate Trauma Informed Network, I leverage my expertise to enhance mental health systems through innovative approaches to trauma-informed care and network integration. My role involves leading cross-functional teams to develop and implement strategies that promote resilience and recovery in trauma-affected populations.

Key Responsibilities:
• Spearhead the design and execution of trauma-informed care frameworks to improve service delivery across mental health networks.
• Collaborate with healthcare professionals and stakeholders to integrate trauma-sensitive practices into existing clinical protocols.
• Conduct training sessions and workshops to educate staff and partners on the principles of trauma-informed care, fostering a culture of understanding and support.

Achievements:
• Successfully led a project that increased the adoption of trauma-informed practices by 65% within the first year of implementation.
• Developed a comprehensive resource toolkit that facilitated the seamless integration of trauma-informed approaches across multiple networks.
• Recognized for contributing to a notable improvement in patient outcomes and satisfaction scores through the application of evidence-based practices. 

My commitment to advancing trauma-informed care has been a driving force in my career, enabling me to make meaningful contributions to enhancing the resilience and well-being of individuals and communities alike.

Subject Matter Expert 

- Developed and implemented new Social Impact Framework by strategizing community development initiatives and enhancing company mission, vision, values, and community needs and interests.
- Act as a pivotal advisor for community strategy and development, ensuring alignment with organizational vision and values.

Social Impact Advisor

Hired to align community strategy with organizational values, enhancing user engagement through strategic insights and active decision-making for a human-centered E-Learning solution provider.
- Achieved a 75% increase of digital and social media following by preparing and co-facilitating 8 LIVE Webinars and authoring 9 blog articles encompassing a 350-subscriber base.
- Enhanced user experience and community engagement through sharing best practices, strategic insights, and active participation in decision-making processes.

Community Manager

OwnYourStigma

Ambassador to Mental Health Brand and Community

Mental Health Advocate (Brand Ambassador)

Genially

"Our mission is to enable anyone to create content that’s astonishing, visual, and interactive"

- Create multimedia content pieces, encompassing infographics, images, interactive PDFs, and videos.
• Feature weekly dynamic content across LinkedIn and other social media platforms.

Brand Ambassador

Beyond the Horizon Consulting

Lead Admin Manager

The Blue Blanket

Tapped to provide oversight and guidance regarding the operation as a strategic leader implementing major decisions for a health and wellness community organization.
- Enhanced overall brand loyalty over 10% by unifying brand messaging with the Marketing Team and CEO.
- Increased brand following over 25% by championing community best practices, influencing platform
strategies, and spearheading the recruitment of 2 new team members for digital marketing team.

Strategic Advisor-Member Board of Directors

Belongly

Recruited by company to lead, manage, and expand a community of healthcare professionals with a focus on growing diverse relationships for a mental health software development provider.
- Achieved a consistent 25% month-to month growth in new conversations during tenure, surpassing
previous year’s metrics by utilizing Intercom messaging software application.
- Secured an impressive 51% open rate by delivering weekly intercom messages to 1,800+ members.
- Reduced member support requests over 50% by developing 26 knowledge-based articles.

Career Crafters Community

The Career Crafters Community is a virtual community for go-getter professionals of all backgrounds & industries to connect, grow, and be supported in their career goals. It's the place to cultivate a career that's by *design* (not default) with the encouragement of like-minded professionals & career experts. 

✨ WHY SHOULD YOU JOIN?
If you're looking for a psychologically safe space to find personalized support, encouragement, connection, and resources to take your career to the next level...this is the place for you!

✨ WHAT IS INCLUDED?
- Members-only Volley community (think if Slack & Marco Polo had a baby!)
- Access to coaches & career experts
- Support in building your personal brand & network to set your career on 🔥
- Mindset coaching to get you unstuck and ready to take on new challenges
- Encouragement out the wazoo
- Potentially some great memes, puns & jokes

✨ HOW DO I JOIN?
- Simply follow the link to our website to sign up 
- Download the Volley app to your phone &/or desktop
- Watch the instructions on how Volley works & start engaging

✨ We can't wait to see you inside! ✨

Founding Member

Crafted Careers

Selected by Founder to lead and inspire a diverse group of professionals to connect and be supported in their career aspirations.
- Grew community over 94% in a 90-day period by increasing brand awareness through social media and
creating internal referral programs that solidified an engaging community.
-Contributed to $735 monthly recurring revenue (MRR) with a 40% regular engagement rate by consistently creating unique content centered around job search strategy and career development.

Social Saturday Squad

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Community Manager | Award Winning-Social Impact Catalyst | I help companies and people drive social impact by fostering community connections 🔗

👋 Hi there!

I work with purpose-driven leaders to bring their vision to life by building the systems, experiences, and communities where people, purpose, and process align.

Whether you're:

- Launching your first product or program
- Organizing your behind-the-scenes operations
- Designing a digital space that actually feels intentional and alive

I bring clarity, connection, and calm to every phase of the process.

I support leaders who are creating meaningful impact— whether that’s building intentional community spaces, implementing trauma-informed initiatives, and creating values-aligned operations. Together, we move beyond ideas to create structures and experiences that truly work.

If you're building something with heart and impact, let’s connect.
Your vision deserves structure that supports it — and I’d love to help you get there.

If this resonates, feel free to reach out or send a message.

Doug George

Invited

• Leading adult tennis programming for Hasentree Country Club.

Head Professional, Racquet Sports Operations

Assistant to the Director of Racquet Sports - overseeing facilities operations, budgeting, programming and revenue operations for Hasentree Country Club; part of Invited Clubs.

Racquet Sports Professional

Athletic Move LLC

Athletic Move LLC provides private tennis instruction, coaching and hosts private events to high & ultra high net worth individuals across the Hamptons & LA markets. 

Supporting fewer clients with higher-quality training, and more robust client experience — focused on individual training, and group coaching using tech, & AI-enabled solutions, as well as organizing private estate parties, corporate meetings, events, mixers, and home-based charity events. 

Scaled, and expand into LA market, while simultaneously building AI / SaaS startup, Klothed. 

Clients from: Apollo Global Management • Conti Group • Goldman Sachs • J.P. Morgan • Morgan Stanley • Henry Schein • Tao Group Hospitality • MSG Entertainment Group • KLM Equities • Yale, Super Models and others of Celebrity-status.

Notable Achievements: 

• $0 -> 6-figures within first 12 months
• 100% organic, referral-based growth
• Zero customer acquisition costs  
• CNBC “Make It” Interviewee  
• Interviewed by Wharton Professor of Management, Matthew Bidwell for new book (release 2025) around startups and entrepreneurial pathways

Owner

Bold Metrics Inc.

Advisory Board Member

Life365

Life365 is a leading B2B SaaS remote patient care management solutions provider. Patients with various conditions, can access remote-care monitoring & self-care management, that results in more efficient outcomes. 

Responsibilities included supporting Life365’s business development, marketing and fundraising initiatives; supporting Life365’s Series A round and strategic partnerships. 
• Reported to Ryan Changcoco, VP of Government, Investor Relations & Stakeholder Engagement.

Strategic Advisor

Klothed

Developed by a UC Berkeley Professor of Computer Science, Klothed is a patent-pending SaaS platform enabling virtual clothing try-ons for consumers, using generative AI and machine learning. Shoppers could make informed decisions prior to purchasing, helping eliminate friction, improving conversion, while reducing emissions and textile waste. 

Following a $1,800,000 pre-seed raise, my responsibility was overseeing all business operations, GTM (go-to-market) strategy and strategic initiatives. 

Highlights: Developed our brand strategy, content, launched our closed beta, managed six-figure budgets, landed two strategic partnerships, and crafted investor decks that secured $1,200,000 in LOIs before our co-founders decided to exit.

Director, Business Development & Strategic Initiatives

HamptonsFit

HamptonsFit began as a B2C SaaS platform for on-demand sports & fitness training. Think: Uber for sports training in the Hamptons market. 

I wore several hats as a partner in a high-growth startup, including, supporting existing clients, sales development initiatives, driving account upsells, and operations initiatives.
• Increased revenue through business development initiatives, strategically entering the B2B market to support private clubs with amenity-based offerings
• Became one of the most recognizable mobile sports training startups after expanding across NYC, The Hamptons, and Greenwich markets; achieving a low 7-figure valuation. I exited April 2022 to launch my startup, Athletic Move.

Partner | Head of Business Development

HamptonsFit is a SaaS-enabled platform for in-person, private sports & fitness training. We help clients across the Hamptons, NY, save time through contactless, on-demand bookings, back-office management and physical sports training. 

• Reporting to the Founder & CEO, first full-time hire overseeing sales, BD & customer experience.

Business Development Manager

Estero Country Club

• Oversaw 40+ player Junior tennis program, with 2 part-time assistants. 
• Directed sales & revenue-generating activities through mixers, social programming, events and player sourcing. 
• Managed adult tennis programming & operations, league schedules for 16 teams across 6 leagues. 
• Oversaw clay court operations & facilities maintenance.

Head Tennis Professional

• Developed & operated 2nd largest junior program in SWFL. I revitalized the program from 4 kids to 42+ year-round kids across red, orange and yellow ball. 
• Developed 4 players who went on to compete in NCAA D-I, D-II and NAIA. 
• Facilitated weekly clinics for ladies, men’s and mixed doubles competitive teams 
• Conducted 52+ hrs of private instruction per week

Assistant Tennis Professional

Victoria's Secret

• Directed asset protection, operations & compliance across NYC, Brooklyn, Queens and Long Island stores - managing 15+ 
• Instituted directives that coincided with district sales leadership, mitigating $200,000+ in operational losses.

Regional Manager, Asset Protection & Operations

Head of Asset Protection operations for Victoria’s Secret Global Flagship in Herald Square, NYC.

• 8 direct reports protecting company assets of the Global Flagship, comprised of 600+ employees, 30k daily visitors and $100M+ in annual revenue. 
• Mitigated external theft by 18% year over year during my tenure, increased internal theft investigations & successful closures by 26%

District Manager, Asset Protection & Investigations

Nordstrom

• Initiated complex investigations for 16 Nordstrom Full Line & Rack stores across the Northeast, stemming from internal theft, fraud, dishonesty, organized retail crime and supply chain losses. 
• Conducted 200+ investigations, closed 130 successful cases worth $260,000+, recovering $192,000 in losses & merchandise through restitution, and recognized as a top 5 investigator nationwide (of 84).

Corporate Investigator 

We Help Brands Attract the Right Customers | Partner & Head of Growth @ Verbatim | Marketing & Branding | Follow me as I talk about my real life journey across sales, development and business |

Thanks for stopping by! 



I’m Doug 👋

💥 A ‘traditional’ path ended after college. With many interests, I traveled different roads; realized the likes, dislikes, challenged myself to accomplish anything, and gained lifelong skills along the way, knowing I was never handed anything. 

💥 Building genuine relationships, learning new things, being challenged, connecting around business, real estate, investing, SaaS / tech, and  cool startups — all things that get me going professionally. 

💥 Tennis, book shops, local coffee shops, walking trails, perusing quaint towns & enjoying time with my partner and cat is sacred - watching movies and trying to emulate “Chopped” in the kitchen are a close second. 

👉🏼 Previous 5 years ⤵️ 


⭕️ 1000s of clients, multi-six figures in revenue for my own businesses 

⭕️ Partner, Head of Ops/BD in a Sports-tech startup (Think: Booxi or MindBody) in the Hamptons, reaching 7-figures (Exit) 

⭕️ Owner, Consultant & Director of Client Services for Athletic Move LLC - Built entirely through word-of-mouth and referrals, to six-figures 

⭕️ President / Director of Business Development & Operations for a SaaS startup focused on Generative AI, raised $1.8M, raised another ~$1M in LOIs before exiting. 

Currently ⤵️ 

✅ Head Professional, Racquet Sports Operations at Invited Clubs - The Hasentree Club 

What’s next ⤵️ 

👉🏼 I’m open to an AE, Account Manager, Customer Success role in a Pre-seed to Series B org, where I can lean into strengths of building successful relationships early and be part of the growth story. 

“When you put yourself out there, do the right thing, and work hard, good things happen.” 
    
New York-born ❤️ 
Florida-raised 🏄🏻‍♂️

Manager, Sales & Business Development

Oversee all aspects of B2B Wellness and Account Management services, B2C sales and expansion revenue. 

• 
• Lead generation, closing and nurturing new & existing accounts (generalist)

taplio

The Battle

Fihmiya Hamdan 🦋

Doug George

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