Fihmiya Hamdan 🦋

Community Manager-CS/CX

NextGen Ethics

-Restructured and streamlined "mindher.ai"- Mighty Networks community to enhance member engagement and usability.
-Created step-by-step guides and infographics to simplify processes and clarify key information for users
-Supported ongoing administrative tasks to maintain workflow efficiency and clarity
-Researched and developed a strategic brief for a new vlog project, aligning content with community goals
-Collaborated on ideas and content planning to support community growth and digital presence

Community Experience

Integrate Trauma Informed Network

Technical Writer

As a Subject Matter Expert specializing in Integrate Trauma Informed Network, I leverage my expertise to enhance mental health systems through innovative approaches to trauma-informed care and network integration. My role involves leading cross-functional teams to develop and implement strategies that promote resilience and recovery in trauma-affected populations.

Key Responsibilities:
• Spearhead the design and execution of trauma-informed care frameworks to improve service delivery across mental health networks.
• Collaborate with healthcare professionals and stakeholders to integrate trauma-sensitive practices into existing clinical protocols.
• Conduct training sessions and workshops to educate staff and partners on the principles of trauma-informed care, fostering a culture of understanding and support.

Achievements:
• Successfully led a project that increased the adoption of trauma-informed practices by 65% within the first year of implementation.
• Developed a comprehensive resource toolkit that facilitated the seamless integration of trauma-informed approaches across multiple networks.
• Recognized for contributing to a notable improvement in patient outcomes and satisfaction scores through the application of evidence-based practices. 

My commitment to advancing trauma-informed care has been a driving force in my career, enabling me to make meaningful contributions to enhancing the resilience and well-being of individuals and communities alike.

Subject Matter Expert 

- Developed and implemented new Social Impact Framework by strategizing community development initiatives and enhancing company mission, vision, values, and community needs and interests.
- Act as a pivotal advisor for community strategy and development, ensuring alignment with organizational vision and values.

Social Impact Advisor

Hired to align community strategy with organizational values, enhancing user engagement through strategic insights and active decision-making for a human-centered E-Learning solution provider.
- Achieved a 75% increase of digital and social media following by preparing and co-facilitating 8 LIVE Webinars and authoring 9 blog articles encompassing a 350-subscriber base.
- Enhanced user experience and community engagement through sharing best practices, strategic insights, and active participation in decision-making processes.

Community Manager

OwnYourStigma

Ambassador to Mental Health Brand and Community

Mental Health Advocate (Brand Ambassador)

Genially

"Our mission is to enable anyone to create content that’s astonishing, visual, and interactive"

- Create multimedia content pieces, encompassing infographics, images, interactive PDFs, and videos.
• Feature weekly dynamic content across LinkedIn and other social media platforms.

Brand Ambassador

Beyond the Horizon Consulting

Lead Admin Manager

The Blue Blanket

Tapped to provide oversight and guidance regarding the operation as a strategic leader implementing major decisions for a health and wellness community organization.
- Enhanced overall brand loyalty over 10% by unifying brand messaging with the Marketing Team and CEO.
- Increased brand following over 25% by championing community best practices, influencing platform
strategies, and spearheading the recruitment of 2 new team members for digital marketing team.

Strategic Advisor-Member Board of Directors

Belongly

Recruited by company to lead, manage, and expand a community of healthcare professionals with a focus on growing diverse relationships for a mental health software development provider.
- Achieved a consistent 25% month-to month growth in new conversations during tenure, surpassing
previous year’s metrics by utilizing Intercom messaging software application.
- Secured an impressive 51% open rate by delivering weekly intercom messages to 1,800+ members.
- Reduced member support requests over 50% by developing 26 knowledge-based articles.

Career Crafters Community

The Career Crafters Community is a virtual community for go-getter professionals of all backgrounds & industries to connect, grow, and be supported in their career goals. It's the place to cultivate a career that's by *design* (not default) with the encouragement of like-minded professionals & career experts. 

✨ WHY SHOULD YOU JOIN?
If you're looking for a psychologically safe space to find personalized support, encouragement, connection, and resources to take your career to the next level...this is the place for you!

✨ WHAT IS INCLUDED?
- Members-only Volley community (think if Slack & Marco Polo had a baby!)
- Access to coaches & career experts
- Support in building your personal brand & network to set your career on 🔥
- Mindset coaching to get you unstuck and ready to take on new challenges
- Encouragement out the wazoo
- Potentially some great memes, puns & jokes

✨ HOW DO I JOIN?
- Simply follow the link to our website to sign up 
- Download the Volley app to your phone &/or desktop
- Watch the instructions on how Volley works & start engaging

✨ We can't wait to see you inside! ✨

Founding Member

Crafted Careers

Selected by Founder to lead and inspire a diverse group of professionals to connect and be supported in their career aspirations.
- Grew community over 94% in a 90-day period by increasing brand awareness through social media and
creating internal referral programs that solidified an engaging community.
-Contributed to $735 monthly recurring revenue (MRR) with a 40% regular engagement rate by consistently creating unique content centered around job search strategy and career development.

Social Saturday Squad

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Community Manager | Award Winning-Social Impact Catalyst | I help companies and people drive social impact by fostering community connections 🔗

👋 Hi there!

I work with purpose-driven leaders to bring their vision to life by building the systems, experiences, and communities where people, purpose, and process align.

Whether you're:

- Launching your first product or program
- Organizing your behind-the-scenes operations
- Designing a digital space that actually feels intentional and alive

I bring clarity, connection, and calm to every phase of the process.

I support leaders who are creating meaningful impact— whether that’s building intentional community spaces, implementing trauma-informed initiatives, and creating values-aligned operations. Together, we move beyond ideas to create structures and experiences that truly work.

If you're building something with heart and impact, let’s connect.
Your vision deserves structure that supports it — and I’d love to help you get there.

If this resonates, feel free to reach out or send a message.

Erick Cuentas (The Fearless Career Coach)

Swire Coca-Cola, USA

Project/Program Manager (Technical Solutions Partner)

eC Coaching

Developed and managed digital products and personalized customer programs. Planned and managed multiple projects such as: Online marketing, sales, website creation, course and program creation, presentations, and seminars. Managed program costs and remained within budget. Entrepreneur.

•	Managed the planning and implementation of 3 online products with limited time and budget. Which resulted in 400+ purchases from 40 countries within 2 months of the initial launch.

•	Reduced time required for online marketing by 80%, by prioritizing and automating the content creation process. Which increased the availability of time and financial resources while growing the social media audience by >2,000% in 5 months.

•	Scheduled and facilitated on average 20+ meetings each month. Meetings ranging from one-on-one meetings to group training, which included client progress and status reports.

•	Trained 45+ professionals in project planning, scheduling, time management, finance, and implementation techniques to achieve desired objectives.

Product Manager (Entrepreneur)

Edwards Lifesciences

Managed the technical software support program for the entire Draper manufacturing site. Collaborated with software developers and key stakeholders through project planning, managing scope, and implementing system updates to improve local and global processes and enhance business impact. 

•	Directed the software support efforts for 130+ engineering projects and 50+ test runs in 2021.

•	Managed the software quality verification of 6 global projects through product requirements gathering, risk management and mitigation methods, acceptance testing, and cross-functional communications.

•	Achieved over $100K in annual soft savings by preventing and managing line-down situations, through the timely coordination and resolution of software-related production issues and risks.

•	Planned and collaborated with stakeholders, project managers, and core teams in designing 6 digital production lines from scratch. Each line ultimately produced $10MM+ worth of finished goods annually.

Project Manager (Systems Engineer)

Cytozyme

Managed the Safety and Continuous Improvement Programs for the entire company, which required expertise in leadership, communication, and business acumen. Negotiated with stakeholders, including executive leadership, and obtained buy-in to train employees and invest in projects across all production departments. Managed the storage of safety and engineering project information and documentation. 

•	Improved production capacity by ~10%, an equivalent of 22k+ additional units (or $400K) per year, by identifying and implementing technical improvement projects and introducing standardization.

•	Managed a team of 8 stakeholders during the implementation of safety projects for the site. This increased the visibility of risks by ~900%. Which resulted in cross-functional efforts toward risk mitigation, improved alignment between cross-functional teams, and increased employee engagement.

•	Analyzed investment opportunities by gathering business and technical requirements, estimating investment cost and ROI, and developing project plans.

Program Manager (Production Engineer & Safety Supervisor)

Managed the validation process for the Manufacturing Execution System software development program. In charge of gathering requirements, managing validation scope, documentation, communicating with stakeholders, and testing for quality. Developed the data reporting improvement projects for the site’s quality leadership team. Presented to the global executive leadership team. Lean Mentor.

•	Reduced the data analytics process from 2 days to 15 minutes by introducing new technology and automating the data gathering and analysis steps. Which freed up 24 workdays per year for our data analysts.

•	Increased the software validation cycle efficiency by 30% to optimize project deliverables, by coordinating with key stakeholders and eliminating redundancies in the quality validation processes.

•	Delivered presentations to the global executive team and collaborated with the site’s continuous improvement team to secure buy-in for the creation of new data analytics programs.

Project Manager (Software Quality Engineer)

Hi! 

I’m Erick, my analytical skills help me understand the facts and figures, and my interpersonal skills help me understand the person behind them.

I'm a servant-leader with a natural ability to develop meaningful relationships with clients, teammates, and stakeholders by utilizing my core values. Which are: Faith, honor, and devotion. I’m goal-driven with a desire to learn and grow professionally and personally.
 
Experienced in identifying, managing, and implementing projects that have quantifiable business impact. I am skilled at communicating and coordinating with cross-functional teams, to create alignment and foster collaboration to achieve business objectives. 
 
I am an expert at identifying and mitigating risks, as well as managing changes in various aspects of project lifecycles. Such as changes in resources, deliverables, risk, and personnel. Furthermore, I have a track record of problem-solving and improving processes and programs. 

Additionally, I love mentoring others and helping them achieve their goals. I’m a husband and father who finds utmost joy in providing, protecting, and presiding over my family, as together, we pursue peace, joy, and happiness. 
 

My core competencies include:
 → Program & Project Management
 → Interpersonal & Communication Skills
 → Leadership
 → Risk Management (Identification to mitigation)
 → Change Management
 → Team Management
 → Resource Management
 → Strategic Planning
 → Analytical Thinking
 → Problem-Solving
 → Collaboration
 → Training & Development
 → Decision-Making
 → Continuous Improvement
 → Negotiations & Conflict Resolution
 → Reporting & Presenting
 → Creating Alignment
 → Jira / Trello / Notion / MS Project
 → Microsoft Office Suite
 → Agile Scrum Methodologies

Career Coach

🔹 Developed 2 online courses designed to help jobseekers get noticed, get interviews, and get job offers. Which resulted in 400+ downloads from 40 countries in the first 2 months of launch.

🔹 Grew social media audience as a career advice content creator by >2000% in 5 months.

🔹 Schedule and lead, on average, 20+ coaching sessions and informational interviews each month.


taplio

The Battle

Fihmiya Hamdan 🦋

Erick Cuentas

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