Fihmiya Hamdan 🦋

Community Manager-CS/CX

NextGen Ethics

-Restructured and streamlined "mindher.ai"- Mighty Networks community to enhance member engagement and usability.
-Created step-by-step guides and infographics to simplify processes and clarify key information for users
-Supported ongoing administrative tasks to maintain workflow efficiency and clarity
-Researched and developed a strategic brief for a new vlog project, aligning content with community goals
-Collaborated on ideas and content planning to support community growth and digital presence

Community Experience

Integrate Trauma Informed Network

Technical Writer

As a Subject Matter Expert specializing in Integrate Trauma Informed Network, I leverage my expertise to enhance mental health systems through innovative approaches to trauma-informed care and network integration. My role involves leading cross-functional teams to develop and implement strategies that promote resilience and recovery in trauma-affected populations.

Key Responsibilities:
• Spearhead the design and execution of trauma-informed care frameworks to improve service delivery across mental health networks.
• Collaborate with healthcare professionals and stakeholders to integrate trauma-sensitive practices into existing clinical protocols.
• Conduct training sessions and workshops to educate staff and partners on the principles of trauma-informed care, fostering a culture of understanding and support.

Achievements:
• Successfully led a project that increased the adoption of trauma-informed practices by 65% within the first year of implementation.
• Developed a comprehensive resource toolkit that facilitated the seamless integration of trauma-informed approaches across multiple networks.
• Recognized for contributing to a notable improvement in patient outcomes and satisfaction scores through the application of evidence-based practices. 

My commitment to advancing trauma-informed care has been a driving force in my career, enabling me to make meaningful contributions to enhancing the resilience and well-being of individuals and communities alike.

Subject Matter Expert 

- Developed and implemented new Social Impact Framework by strategizing community development initiatives and enhancing company mission, vision, values, and community needs and interests.
- Act as a pivotal advisor for community strategy and development, ensuring alignment with organizational vision and values.

Social Impact Advisor

Hired to align community strategy with organizational values, enhancing user engagement through strategic insights and active decision-making for a human-centered E-Learning solution provider.
- Achieved a 75% increase of digital and social media following by preparing and co-facilitating 8 LIVE Webinars and authoring 9 blog articles encompassing a 350-subscriber base.
- Enhanced user experience and community engagement through sharing best practices, strategic insights, and active participation in decision-making processes.

Community Manager

OwnYourStigma

Ambassador to Mental Health Brand and Community

Mental Health Advocate (Brand Ambassador)

Genially

"Our mission is to enable anyone to create content that’s astonishing, visual, and interactive"

- Create multimedia content pieces, encompassing infographics, images, interactive PDFs, and videos.
• Feature weekly dynamic content across LinkedIn and other social media platforms.

Brand Ambassador

Beyond the Horizon Consulting

Lead Admin Manager

The Blue Blanket

Tapped to provide oversight and guidance regarding the operation as a strategic leader implementing major decisions for a health and wellness community organization.
- Enhanced overall brand loyalty over 10% by unifying brand messaging with the Marketing Team and CEO.
- Increased brand following over 25% by championing community best practices, influencing platform
strategies, and spearheading the recruitment of 2 new team members for digital marketing team.

Strategic Advisor-Member Board of Directors

Belongly

Recruited by company to lead, manage, and expand a community of healthcare professionals with a focus on growing diverse relationships for a mental health software development provider.
- Achieved a consistent 25% month-to month growth in new conversations during tenure, surpassing
previous year’s metrics by utilizing Intercom messaging software application.
- Secured an impressive 51% open rate by delivering weekly intercom messages to 1,800+ members.
- Reduced member support requests over 50% by developing 26 knowledge-based articles.

Career Crafters Community

The Career Crafters Community is a virtual community for go-getter professionals of all backgrounds & industries to connect, grow, and be supported in their career goals. It's the place to cultivate a career that's by *design* (not default) with the encouragement of like-minded professionals & career experts. 

✨ WHY SHOULD YOU JOIN?
If you're looking for a psychologically safe space to find personalized support, encouragement, connection, and resources to take your career to the next level...this is the place for you!

✨ WHAT IS INCLUDED?
- Members-only Volley community (think if Slack & Marco Polo had a baby!)
- Access to coaches & career experts
- Support in building your personal brand & network to set your career on 🔥
- Mindset coaching to get you unstuck and ready to take on new challenges
- Encouragement out the wazoo
- Potentially some great memes, puns & jokes

✨ HOW DO I JOIN?
- Simply follow the link to our website to sign up 
- Download the Volley app to your phone &/or desktop
- Watch the instructions on how Volley works & start engaging

✨ We can't wait to see you inside! ✨

Founding Member

Crafted Careers

Selected by Founder to lead and inspire a diverse group of professionals to connect and be supported in their career aspirations.
- Grew community over 94% in a 90-day period by increasing brand awareness through social media and
creating internal referral programs that solidified an engaging community.
-Contributed to $735 monthly recurring revenue (MRR) with a 40% regular engagement rate by consistently creating unique content centered around job search strategy and career development.

Social Saturday Squad

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Community Manager | Award Winning-Social Impact Catalyst | I help companies and people drive social impact by fostering community connections 🔗

👋 Hi there!

I work with purpose-driven leaders to bring their vision to life by building the systems, experiences, and communities where people, purpose, and process align.

Whether you're:

- Launching your first product or program
- Organizing your behind-the-scenes operations
- Designing a digital space that actually feels intentional and alive

I bring clarity, connection, and calm to every phase of the process.

I support leaders who are creating meaningful impact— whether that’s building intentional community spaces, implementing trauma-informed initiatives, and creating values-aligned operations. Together, we move beyond ideas to create structures and experiences that truly work.

If you're building something with heart and impact, let’s connect.
Your vision deserves structure that supports it — and I’d love to help you get there.

If this resonates, feel free to reach out or send a message.

Career Insights Consulting, LLC

•	Partner with clients to deliver insightful, impactful, and empowering strategies that fuel personal growth and professional development.
•	Build and nurture relationships by building custom solutions and personalized MAPs (massive action plans) to achieve targeted goals based on a deep understanding of each client’s needs.
•	Combine research, education, and content marketing strategies to deliver innovative omnichannel thought leadership focused on collaboration, communication, confidence, conflict resolution, engagement, leadership, mindset development, and positive habit formation.
•	Provide distanced (via Zoom, Google Meet, and Skype) career services including job search and interview strategy (virtual and in-person), skill mapping, career design, expectation management, and the ethical use of AI and other new technologies.
•	Combine the Positive Intelligence framework with Human Design and my exclusive RAM Thinking modality to teach individuals, teams, and business leaders to harness the power of self-command to reduce stress, improve performance, and create opportunity.

𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗪𝗜𝗧𝗛 𝗠𝗘:
➡️https://gretchenskalka.carrd.co/

Career Strategist I Leadership Development Consultant | Owner

Gretchen Skalka

•	Specialized in creating and nurturing strong partnerships among cross-functional teams to improve collaboration, reduce conflict, and streamline productivity.
•	Delivered job search and interview strategy, confidence coaching, skill mapping, career design, documentation, LinkedIn profile content optimization, and offer and salary negotiation.

Fractional Career Strategist | Talent & Professional Development Consultant

TBC Corporation

•	Reduced in-team turnover, and increased Marketing department productivity per brand campaign by 13% YOY from 2016-2019 through coaching others in accountability, collaboration, communication, conflict resolution, relationship building, performance, and team development.
•	Mentored department leaders and new managers in communication, conflict resolution, discrimination and hidden bias, engagement strategy, recruitment, succession planning, and team development.
•	Created emergency staffing and production protocols to support business and brand needs in response to a 46% mandatory reduction in staffing during the COVID-19 pandemic.
•	Collaborated across marketing department teams (social media, analytics, digital, UX) to deliver unified marketing strategies and content creation and implementation across brand portfolios.
•	Applied project management and leadership skills to streamline departmental expenditures and optimize returns on capital expenses through budgeting, content planning, content creation, resource management, and production strategies.
•	Wrote Requests for Production (RFP) and Statements of Work (SOW), and provided vendor selection and project management for the Sumitomo brand story animation and explainer video series with The SparkHouse.
•	Led content creation efforts and conducted regular content audits to identify gaps, update calendars, and ensure consistency across Retail and Franchise brands.

Marketing Director

•	Oversaw selection and implementation of enterprise InMotion Now (now Lytho) Content Management System and managed Adobe Experience Manager (AEM) relationship.
•	Provided creative direction for brand refresh campaign proposal for SpeeDee Oil Change and silent brand character introduction for Tire Kingdom.
•	Designed and oversaw the build of a 3,600 sq ft production studio to support scalable photo and video production for all lines of business.
•	Introduced budgeting process to Marketing (CER creation, defining capitalizable and operational tasks, SLA workflows, timesheet management, monthly/quarterly actuals to budget reporting).
•	Grew product marketing portfolios for 3 national brands (Midas, Big O Tires, Tire Kingdom) by 20% YOY by establishing consistent visual standards, photography processes, implementation schedules, and SOPs for 85 product lines with more than 6k SKUs.
•	Designed a comprehensive engagement strategy to address high annual turnover and reduce financial losses by an estimated 35% over 3 years for a $6B, 10k+ person corporation.

Examples:
Creative Direction:
o	SpeeDee Brand Refresh: https://www.youtube.com/watch?v=dtRrQyhnxGI&feature=youtu.be
o	Tire Kingdom Character Development: https://www.youtube.com/watch?v=v1NZfMiX37c&feature=youtu.be B2C Projects (vendor management / creative direction):
o	Sumitomo Brand Overview
	Vendor Selection: The Sparkhouse
•	Result (example): https://www.youtube.com/watch?v=pv-K62kMHfY 
Sumitomo Brand Animation
	Vendor Selection: The Sparkhouse
•	Result (example): https://www.youtube.com/watch?v=KKYIseCjo4A 
NTB Consumer Tire Education Videos
	Vendor Selection: Vibrant Media Productions
•	Result (example): https://www.youtube.com/watch?v=47lS1QodU-4
NTB Consumer Tire Education Videos
•	Operational Process:
o	Product Photography: https://www.youtube.com/watch?v=AAxR0zSh9Ro&feature=youtu.b

Sr. Marketing Manager | Content Strategy

•	Oversaw the implementation of Clarity enterprise-level project intake, job tracking, and workflow management system to provide efficient processing of creative marketing requests from across TBC's portfolio of Retail, Franchise, and Wholesale brands.
•	Expanded brand footprint of 3 regional tire brands from a transactional, print-only model to a customer-centric omnichannel model, unifying the customer experience throughout the buying journey.
•	Extended brand reach to new markets by creating a custom product photography process and introducing original video concepts, product photography, and updated brand positioning through new social media channels across 4 platforms.
•	Recruited, onboarded, and coached the first fully digital creative services team in company history.

Examples:
Creative Direction: You Work Hard Original Video Series:
o	Small Business: https://youtu.be/0icdlX4P1Uk
o	Workin' Hard: https://youtu.be/VZBtYp3Htvc
o	Expecting: https://youtu.be/Kemr2i3zDl4
o	Toughest Job: https://youtu.be/66sWdWebqfA

Digital Marketing Manager | Content & Brand Strategy

Tropical Shipping

•	Developed and maintained the project plan for the company’s first transactional website, including key website development milestones and metrics, content plans, and production calendars.
•	Optimized all digital content for Search Engine Optimization (SEO), and wrote original offline marketing content (copywriting for print, customer brochures, training, marketing presentations, and executive communications).
•	Monitored and analyzed content metrics and performance using Omniture’s Site Catalyst (now Adobe Analytics).
•	Developed training procedures to ease the transition of all documentation functions to overseas vendor WNS Global Services.
•	Coached incoming/outgoing Documentation Department cohort through a 12-month employment transition from a local to an offshore resource pool.

Digital Marketing Strategist | Project Management | Content Creator

CBS SportsLine

● Designed and managed specialty features and products for the CBS Sports and NFL Today arenas, including the SportsLine Superstar websites and playfootball.com (now Play60.com).

Senior Digital Content Producer | Writer | Editor

The Palm Beach Post

● Designed 1A and Features section fronts and edited all sections as part of the Universal desk editing team.

Digital Content Designer | Editor | Writer

Montgomery Advertiser - Part of the USA Today Network

● K-12, Higher Education and General Assignment writer and reporter; special section on-call editor.

News Reporter | Feature Writer | Editor

The Plight Attendant: With perspective and a strategic approach, the sky's no limit ⁕ Career, Confidence & Mindset Development - I've got plans for you! ⁕ 🐶 Mom (HI Newman!)

I have worn many hats in my career - Marketing Director, Corporate Leader, Career Strategist, Hiring Manager, Writer, Editor - but Coach is where I believe I am most impactful.

Helping people positively navigate challenging situations and create mutually beneficial outcomes is the hallmark of my professional impact.

And, as a lifelong learner, I am passionate about evolving my skills and demonstrated abilities to guide others in the areas of stress and crisis management, professional growth and developing healthy relationships.

■

Get in touch right here👉 https://gretchenskalka.carrd.co/

taplio

The Battle

Fihmiya Hamdan 🦋

Gretchen Skalka

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?