Fihmiya Hamdan 🦋

Community Manager-CS/CX

NextGen Ethics

-Restructured and streamlined "mindher.ai"- Mighty Networks community to enhance member engagement and usability.
-Created step-by-step guides and infographics to simplify processes and clarify key information for users
-Supported ongoing administrative tasks to maintain workflow efficiency and clarity
-Researched and developed a strategic brief for a new vlog project, aligning content with community goals
-Collaborated on ideas and content planning to support community growth and digital presence

Community Experience

Integrate Trauma Informed Network

Technical Writer

As a Subject Matter Expert specializing in Integrate Trauma Informed Network, I leverage my expertise to enhance mental health systems through innovative approaches to trauma-informed care and network integration. My role involves leading cross-functional teams to develop and implement strategies that promote resilience and recovery in trauma-affected populations.

Key Responsibilities:
• Spearhead the design and execution of trauma-informed care frameworks to improve service delivery across mental health networks.
• Collaborate with healthcare professionals and stakeholders to integrate trauma-sensitive practices into existing clinical protocols.
• Conduct training sessions and workshops to educate staff and partners on the principles of trauma-informed care, fostering a culture of understanding and support.

Achievements:
• Successfully led a project that increased the adoption of trauma-informed practices by 65% within the first year of implementation.
• Developed a comprehensive resource toolkit that facilitated the seamless integration of trauma-informed approaches across multiple networks.
• Recognized for contributing to a notable improvement in patient outcomes and satisfaction scores through the application of evidence-based practices. 

My commitment to advancing trauma-informed care has been a driving force in my career, enabling me to make meaningful contributions to enhancing the resilience and well-being of individuals and communities alike.

Subject Matter Expert 

- Developed and implemented new Social Impact Framework by strategizing community development initiatives and enhancing company mission, vision, values, and community needs and interests.
- Act as a pivotal advisor for community strategy and development, ensuring alignment with organizational vision and values.

Social Impact Advisor

Hired to align community strategy with organizational values, enhancing user engagement through strategic insights and active decision-making for a human-centered E-Learning solution provider.
- Achieved a 75% increase of digital and social media following by preparing and co-facilitating 8 LIVE Webinars and authoring 9 blog articles encompassing a 350-subscriber base.
- Enhanced user experience and community engagement through sharing best practices, strategic insights, and active participation in decision-making processes.

Community Manager

OwnYourStigma

Ambassador to Mental Health Brand and Community

Mental Health Advocate (Brand Ambassador)

Genially

"Our mission is to enable anyone to create content that’s astonishing, visual, and interactive"

- Create multimedia content pieces, encompassing infographics, images, interactive PDFs, and videos.
• Feature weekly dynamic content across LinkedIn and other social media platforms.

Brand Ambassador

Beyond the Horizon Consulting

Lead Admin Manager

The Blue Blanket

Tapped to provide oversight and guidance regarding the operation as a strategic leader implementing major decisions for a health and wellness community organization.
- Enhanced overall brand loyalty over 10% by unifying brand messaging with the Marketing Team and CEO.
- Increased brand following over 25% by championing community best practices, influencing platform
strategies, and spearheading the recruitment of 2 new team members for digital marketing team.

Strategic Advisor-Member Board of Directors

Belongly

Recruited by company to lead, manage, and expand a community of healthcare professionals with a focus on growing diverse relationships for a mental health software development provider.
- Achieved a consistent 25% month-to month growth in new conversations during tenure, surpassing
previous year’s metrics by utilizing Intercom messaging software application.
- Secured an impressive 51% open rate by delivering weekly intercom messages to 1,800+ members.
- Reduced member support requests over 50% by developing 26 knowledge-based articles.

Career Crafters Community

The Career Crafters Community is a virtual community for go-getter professionals of all backgrounds & industries to connect, grow, and be supported in their career goals. It's the place to cultivate a career that's by *design* (not default) with the encouragement of like-minded professionals & career experts. 

✨ WHY SHOULD YOU JOIN?
If you're looking for a psychologically safe space to find personalized support, encouragement, connection, and resources to take your career to the next level...this is the place for you!

✨ WHAT IS INCLUDED?
- Members-only Volley community (think if Slack & Marco Polo had a baby!)
- Access to coaches & career experts
- Support in building your personal brand & network to set your career on 🔥
- Mindset coaching to get you unstuck and ready to take on new challenges
- Encouragement out the wazoo
- Potentially some great memes, puns & jokes

✨ HOW DO I JOIN?
- Simply follow the link to our website to sign up 
- Download the Volley app to your phone &/or desktop
- Watch the instructions on how Volley works & start engaging

✨ We can't wait to see you inside! ✨

Founding Member

Crafted Careers

Selected by Founder to lead and inspire a diverse group of professionals to connect and be supported in their career aspirations.
- Grew community over 94% in a 90-day period by increasing brand awareness through social media and
creating internal referral programs that solidified an engaging community.
-Contributed to $735 monthly recurring revenue (MRR) with a 40% regular engagement rate by consistently creating unique content centered around job search strategy and career development.

Social Saturday Squad

Social Saturday Squad is a global networking community on LinkedIn built by and for professionals looking to expand their network. Membership involves participating in weekly networking events on LinkedIn.

Community Manager | Award Winning-Social Impact Catalyst | I help companies and people drive social impact by fostering community connections 🔗

👋 Hi there!

I work with purpose-driven leaders to bring their vision to life by building the systems, experiences, and communities where people, purpose, and process align.

Whether you're:

- Launching your first product or program
- Organizing your behind-the-scenes operations
- Designing a digital space that actually feels intentional and alive

I bring clarity, connection, and calm to every phase of the process.

I support leaders who are creating meaningful impact— whether that’s building intentional community spaces, implementing trauma-informed initiatives, and creating values-aligned operations. Together, we move beyond ideas to create structures and experiences that truly work.

If you're building something with heart and impact, let’s connect.
Your vision deserves structure that supports it — and I’d love to help you get there.

If this resonates, feel free to reach out or send a message.

Johnsonville

Lead operations for a 240-member facility, overseeing safety, quality, production, and workforce performance.

Improved plant attainment rate from 62.1% to 90.02% through process audits and yield optimization.

Increased head-per-hour rate from 79.5 to 103.2 and packaging efficiency from 55.3% to 88.9% in 2024.

Spearheaded a $3M capital investment project with a 26% IRR to support growth and infrastructure.

Enhanced raw material quality and reduced downtime by improving supply coordination by 25%.

Drove safety transformation initiatives, earning the 2024 Superlative Safety Award.

Reduced employee turnover by 30% through leadership development and engagement strategies.

Senior Operations Manager

Partnered with senior leadership to enhance organizational culture and leadership effectiveness.

Human Resources Business Partner

UnitedHealth Group

- Spearheaded global enterprise DEI strategies, propelling business, community, and social outcomes.
- Coordinated the development of a DEI-integrated Performance Reviews approach, advancing diversity goals and enterprise-wide alignment.
- Pioneered the establishment of the Employee Resource Groups workflow collaboration model spanning the organization.

Diversity, Equity and Inclusion Fellow

US Navy

*Senior HR Associate Director & Advisor (Submarine Force and Nuclear Program)
*Executive Talent Manager (Chief of the Boat/Command Master Chief)
*Compliance Manager (HR and Employment)

Managed a team of 32 HR professionals serving a submarine force of 28,000+ personnel.

Advised executive leadership on workforce planning, compliance, and policy execution.

Implemented a large-scale CRM solution, boosting operational efficiency by 75%.

Developed talent management and retention strategies recognized with multiple awards.

Senior HR Advisor & People Manager

USS Maryland SSBN 738 Chief of the Boat (COB)

Led 165+ personnel in high-stakes operational environments, improving team performance and readiness.

Drove standardization efforts across departments, resulting in sustained operational efficiency.

Developed cross-functional SOPs and training strategies, achieving 100% readiness metrics.

Mentored and coached teams across five operational units, revitalizing underperforming departments.

Ranked #3 of 8 Senior Chiefs for leadership excellence and strategic execution.

Designed and executed training programs achieving 100% compliance with zero major failures.

Senior Operations Excellence Manager

Directed three operations teams across maintenance and training, ensuring high equipment readiness.

Led electronics projects supporting a multi-billion-dollar national asset with zero rework.

Delivered weekly performance and readiness reports, enhancing mission-aligned workforce allocation.

Operations Manager | Program Manager

-Early career experience includes an impressive record as a Talent Acquisition Manager, implementing full cycle recruiting strategies and achieving 120% hiring goals including building and maintaining relationships with schools and community-based organizations.
-Expert in Submarine Electronics and Computer Field.

Early Professional Experience

The year 1977

Average Cost of new 🏠 $49,300
Average Income per year 💵$15,000
Average Monthly Rent 🏡 $240
Cost of a gallon of Gas ⛽️ 0.65 cents
Atari was released in North America
Star Wars premieres 🌌

📌 In 1977, my parents immigrated to the United States from El Salvador 🇸🇻, escaping the civil war that plagued their home country. They arrived here with limited resources, no formal education, and unfamiliarity with the language. However, their unwavering determination, strong work ethic, and solid family values propelled them towards success.

Throughout their journey, my parents instilled in me invaluable life lessons:

✔️ RESPECT: They taught me the importance of respecting everyone, irrespective of their background. This foundational principle enabled me to extend the same level of respect to others.

✔️ DETERMINATION: Despite the numerous challenges and roadblocks they encountered, my parents never gave up. Their unwavering determination inspired me to push through adversity and persevere.

✔️ HELPING OTHERS: Humility and compassion were ingrained in me as my parents emphasized the significance of assisting those in need. Growing up, we opened our doors to family and friends who sought refuge in this country, recognizing that we are all part of the same human family.

📌 These life lessons have shaped me both personally and professionally.

✔️ As a Human Resource professional, I embody these principles by ensuring that every individual, regardless of their race, gender, age, or background, is treated with dignity and respect.
 

Skills: Leadership & Business Strategy, Operations Management, Diversity and Inclusion, Process Improvement, Risk Management, Performance Management, Employee Engagement and Relations, HR Policies, HR Transformation, Coaching & Mentoring.

taplio

The Battle

Fihmiya Hamdan 🦋

Rigo Magaña

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