Mike Fiorillo

Temporal Technologies

Driving adoption, engagement, and retention of Temporal Cloud.

Staff Product Manager, Growth & Self-Service

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Helping startups optimize conversions to drive growth.

“Mike is an outstanding growth consultant." – VP Demand Gen, Apollo

"Mike has a keen sense of design thinking and growth principles." – VP Product, Swing Education

"One of the brightest people I know in the world of growth" – VP Growth, InVision

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Founder

DuckDuckGo

• Worked on a variety of growth initiatives focused on virality, DuckDuckGo's #1 growth channel. 
• Launched viral growth experiments that increased organic sharing rate by more than 25%.
• Worked with CEO & leadership team to build a survey-based measurement framework for tracking viral growth improvements over time.

Senior Manager, Product Growth

InVision

As a founding member of InVision's growth team, I implemented growth strategies to drive user acquisition, activation, and engagement across InVision's core product.

Launched personalized onboarding flows based on user personas and jobs to be done, leading to significant improvements in product adoption and retention.

Optimized the core product experience with rapid experimentation, focused on acquisition, retention, and virality.

Optimized in-app sharing experience, helping make virality one of InVision's top 3 user acquisition channels.

Designed and launched a world-class growth stack, ensuring proper integration of product analytics (Amplitude), client and server-side experimentation, and user lifecycle communications (Braze).

Sr. Product Manager, Growth

Optimized self serve and enterprise growth rate for the world's #1 cloud-based design collaboration and workflow platform.

Ran high-velocity experimentation program across marketing site and product, driving significant gains in user acquisition and enterprise lead flow/quality.

Head of Optimization

FreshBooks

Led CRO initiatives to drive conversion rates throughout marketing website and product.

Sr. Product Manager, Growth & Optimization

Adobe

Projects focused on customer analytics and developing a digital growth strategy targeting channel partners.

Digital Marketing Manager

Social media analytics consultant for CPG brands.

Social Media Marketing Manager

Pixelmaniacs

Built marketing websites for companies in the mining and financial services sectors.

Web Designer

Helping startups grow | CRO | PLG | Experimentation | Solopreneur | Ex-InVision, DuckDuckGo, FreshBooks | Reforge

Growth PM at Temporal, focused on user activation and PLG. 10+ years experience in growth (prev DuckDuckGo, InVision, FreshBooks) and as a consultant (clients included Apollo, Spruce Health, Sauce Labs, Sudowrite, Preset, Shortcut and more).

Principal Consultant and Founder

Mike Fiorillo 🚀

Hot take: AI-moderated customer interviews are actually good.

Anthropic sent me an interview link to learn about my experience with Claude Code (plus a $50 gift card, so I figured why not). It was all done via AI 🤖

The AI asked me a series of questions about my experience, and actually  listened and asked smart follow-up questions along with way. 

The whole thing felt pretty conversational.

The problem this is solving is twofold:

1/ we don't do nearly enough user research. Why? Because it's hard and annoying. You need to schedule calls, show up on Zoom, and deal with no-shows, etc.

2/ you can get around that by sending surveys, but they lack the rich feedback you get from open-ended conversations.

The cool thing about AI-moderated interviews is you get the convenience of a survey with the richness of a user interview.

So my prediction is we're going to see a ton more companies doing user research. 

And when you combine that with the speed of AI driven development, products are just gonna keep getting better, faster.

Interesting time to be in tech.

You built the value. I make sure they see it.

Capgemini

Led requirements elicitation across multiple products to build a target operating model for customers in financial difficulties, resulting in streamlined processes and improved efficiency. Identified and addressed process improvement opportunities in financial assistance strategies, resulting in cost savings of 15% through FTE optimization

Product Owner/Manager

PayPay Corporation

Worked on Short term project with PayPay, an amazing organization and the fastest growing fintech (50mn users) in Japan. Solved product problems around
1. PayPay's Mini Apps
2. Continuous Payments &
3. Flexibility in Hold & Capture transactions.

Senior Product Manager

Kotak Mahindra Bank

Led the creation and scale of a payments led marketplace inside the Kotak mobile banking app to provide easy and smooth shopping journeys from cab bookings to travel to grocery shopping. Led multiple new product initiatives and payment integrations. Developed simplified login and checkout experiences.

Led growth and adoption of digital products like UPI and Billpay through design and user experience improvements and sharp consumer campaigns.

Chief Manager - Product

Innoviti Payment Solutions Pvt Ltd

Built the flagship corporate product line of “In-Store, Digital payment solutions”, which includes card & mobile payment products for large merchants. Designed  and launched new product/feature requirements keeping with the overall Product Road Map. 

Implemented criticaldesign changes in the UPI@POS & EMI @POS solution. ( Easy finance at the point of sale)

Designed and launched product pilot for POS based merchant financing with a leading partner to ease out working capital requirement of our merchants.

Designed and launched Google Pay integration on POS devices along with multiple key projects with high revenue impact.

Product Manager

YES BANK

Designed and Led the Bank's entry into tablet led banking in the microfinance/Financial Inclusion space.

Product Manager - Digital Transformation 

Working in the Inclusive and Social Banking team with the mandate for the digital revamp of the department's processes. Managed the loan management system end to end.

Associate Product Manager - Digital Transformation 

Fullerton India Credit Company Ltd.

The aim of the project was to explore, evaluate and recommend the best strategic solution for  Fullerton India Credit Company which can eliminate the dependence on cash in loan disbursal and collections in rural India.I Studied and analyzed various cashless models working in India and abroad as well the business correspondent model and its efficiency. It involved extensive interactions with rural customers and field staff across various branches and also with professionals working in this domain to arrive on a feasible cashless solution to improve customer experience and overall operational efficiency of the company.

Winter Intern

Spices Board India

Working under the E- Chilli Bazar project of Spices board, my responsibilities include - 
1. Mapping of comprehensive list of expectations of spice growers towards formation of spice growers society to facilitate better information dissemination to the producers and create direct linkages between exporters and the growers , thus eliminating the role of middleman. This would lead to better price realization for the producers,
2. Listing of exporter expectations and attitude towards spice grower societies and estimate the requisite quantity and quality of spices they expect producers to deliver
3. Performing a GAP analysis between expectations of spice producers and exporters
4. Estimation of the amount of premium the producers expect for their produce and their attitude towards organic farming and other value added opportunities
5. In-depth analysis of the existing spice grower societies and suggest a list of inputs to rejuvenate the grower societies and assist in the formation of more societies.

Summer Intern

ADITHI Patna

Conducted an exploratory study of the village of Baligaon (Bihar) to understand the village life and the various socio-economic as well as cultural and political factors that influence the rural community
Also studided MGNREGA’s contribution towards sustainable development using Fuzzy Cognitive Mapping with focus on understanding the perceptions of rural community about the effects of MGNREGA and how it has affected their lives. It involved extensive interactions with the rural community as well as the government officials for understanding the current status of the scheme and the past work done under it.
I also undertook a study of all the livelihoods in the village and the impact of Government and Non-Government institutions in existing rural market linkages. Focus on studying linkages of existing livelihoods and their impact on socio-economic conditions of the rural community. It also included recommending one livelihood activity on which the organization can focus by providing assistance of any sort to the community.

Field work intern

Click Inc.

Managed the communication and marketing for clients on social networking sites. Drove and increased web traffic for the website indoreshahar.com and managed content for its re-launch.

Social media manager

Gatiman Auto Pvt. Ltd.

Learned the manufacturing processes of different precision assemblies like mufflers, fuel tanks for various heavy vehicles. Developed plan for improving the efficiency of the various processes involved in the manufacturing and also recommended ways to improve worker efficiency.

Intern

I create delightful products that deliver business value.

I am a digital product manager with 8 years of experience in leading banks & fintech startups across online and offline payments, unsecured lending and digital transformation.

Experienced in exploring and developing new markets, creating digital journeys, product promotions, new product launch and accelerating growth, I have a track record of creating innovative digital solutions with keen eye in identifying customer requirements & developing valuable digital products.

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The Battle

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The Battle

Mike Fiorillo 🚀

Savyasachi Chourey

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Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Mike Fiorillo 🚀's LinkedIn Performance

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