Newsela

Partnership Director

Senior Change & Adoption Manager

Senior Program Manager, GTM

I operationalized broader GTM initiatives for the SMB segment, and developed SMB segment specific programs. A portion of my time was also spent supporting the SDR organization and the School Sales team. 

More specifically, this involved activities such as shaping GTM strategy, facilitating GTM planning sessions (for ENT, MM, & SMB segments), defining sales process and developing enablement assets. All anchored to achieving our sales targets. 

I obsess over making strategy actionable. And I feel extremely fortunate to be in a position where selling more, translates to more meaningful classroom learning for students all across America.

Sales Program Manager

Accenture

While at Accenture I served clients as a Customer, Sales & Service Executive. I spent my time primarily within client’s Sales organizations. Helping F500 companies sell more, faster and better. I supported Sales transformations end-to-end — strategy, policy, process, technology, enablement — across 4 industries and 9 clients. I also like to say that in 2016, I met my professional soulmate — Design Thinking. I took a 3-day training, and nothing has been the same since. I went on to teach courses for the firm. Lastly, I tinkered with AI by helping establish the Virtual Agent practice. 

I was promoted 3 times. Going from Analyst > Sr. Analyst > Consultant > Manager. It was a challenging & fun ride! Keep on reading for the corporate version.

Co-Design Lead for initiative focused on identifying innovative concepts & capabilities for a subscription renewal platform at a high tech-client
 • Identified new Partner service—AI-based virtual quote support agent— through weekly ideation sessions informed by research that included co-design, participatory design & concept validation

Collaborated with SVP to shape channel strategy & capability roadmap to accelerate a high-growth SaaS business to $10B in revenue, by designing narrative and facilitating workshops/interviews 

Accelerated account sales >$10.5M by developing proposals to align a SaaS company's GTM strategy & sales systems (CRM + CPQ)

Supported delivery of transformational program at a high-tech client, geared towards improving the software lifecycle experience
 • Served as track lead (PM) for software initiative within program, an initiative which the client’s CEO referenced multiple times during earnings calls
 • Delivered 70+ personalized training sessions, audience members included client Partner & Customer executives (CTO & SVP)

Developed Artificial Intelligence (AI) Roadmap for leading P&C insurer
 • Gathered operational data & costs to perform Cost-Benefit Analysis 
 • Created 3-year implementation roadmap

Technology Consulting Manager

WeElevate

Education services company serving public schools and nonprofits. Notable accomplishments included growing a nonprofit's book of business by 119% and serving 136 students across 5 schools.

Founder & CEO

I brought Design Thinking and Service Design methodologies to SMBs to improve employee and customer experience. A lot of times this involved workshop design and facilitation. I love seeing people's reactions to working in a more fun, joyful and effective way. 

It's not just fun and games though. This stuff worked for them. My work with clients drove triple digit revenue growth through re-design of existing systems and implementation of new ones. 

I believe all businesses, regardless of size or industry (including Nonprofit) should be empowered with the same tools as the world's leading enterprises.

Experience Designer

DPR Construction

• $10.5M John C. Lincoln Sonoran Health & Emergency Center - 41,700 SF Medical Office Building Core & Shell build-out consisting of tilt-up concrete panels and steel framing.  First floor Tenant Improvement (13,900 SF) build-out of outpatient imaging and treatment center.
• Put approximately $1.2M of construction in place by managing multiple subcontractors scope of work

Intern Project Engineer

• $150M Confidential Bioscience Client - Los Angeles Master Plan (LAMP) Project. Construction of a Biopharmaceutical Manufacturing Facility.

SUNIVO Supply Chain Management

• Benchmarked 3 major companies importing departments in order to promote/initiate international importing
• Contacted local chemical vendors regarding quotes or sales
• Assisted in implementation of eBusiness platform for company website

Global Fellows - Distribution Division Intern

Seven years ago, I was a burnt-out and unfulfilled consultant trying to “find my passion.” To get unstuck, I tried and failed at lots of things – being an artist manager, founding a construction business, and founding a K12 nonprofit.

While I didn’t succeed, I *did* build valuable non-traditional experience. 

Years later, I spotted my dream job – a role that balanced purpose & career growth. I used my non-traditional experience and an unconventional job search approach – what I write about here on LinkedIn – to land it. 

Today, I support school districts across California in inspiring students love of learning, and building their skills & knowledge. A dream come true!

On my spare time, I share content on LinkedIn to teach people how to change careers without traditional experience. 

Sending you good vibes. Let’s go get it!

Frankie Iturbe

Reason Foundation

Salesforce Administrator

BMC Software

Staff Business Systems Analyst

Imagine Learning

~Transitioned Reasoning Mind CRM data and business processes to Imagine Learning employees following corporate acquisition.   
~Reconfigured custom Salesforce apps and objects to simplify order fulfillment and account provisioning for Imagine Learning employees.

Sales Operations Manager (Transitional) 

Reasoning Mind

~Directed sales operations and reporting for 14-person sales organization bringing in $4M-$7M in annual sales revenue. 
~Administered Salesforce CRM and marketing automation software for 80+ person non-profit organization. 
~Developed processes for invoice/payment tracking, quote and contract generation,  purchase/expense approvals, data tracking and pipeline management, facilities/equipment reservations, and order fulfillment.

Director of Sales Operations

~Prepared reports on sales revenue and volume for internal and external stakeholders. Analyzed lead generation and conversion rates for various marketing initiatives. 
~Designed pricing models, license use policies, user agreements, professional development requirements, and pricing calculation tools for line of educational software products and services. 
~Managed team of three inside sales reps and one sales operations associate in lead generation, inside sales, and field sales support.
~Conducted forecast and pipeline meetings with nine sales reps to track progress toward goals and develop strategies for addressing gaps. Reviewed sales forecasts and revenue projections with senior leadership.

Operations Manager, School Partnerships

~Developed and managed business processes for purchase requests and approvals, expense reporting, room and equipment reservations, inventory management, collecting on unpaid invoices, and managing customer contracts and purchase orders. 
~Managed team of two administrative coordinators in executing administrative functions for the organization.

Administrative Team Lead

~Managed business operations and purchasing for 100+ person organization with three locations. 
~Managed establishment of two 25-person branch offices and two relocations of 60+ person main office, including cabling, connectivity, telephony, and computer labs.

Office Manager

Ex Libris Coffee Shop

~Revised merchandising and inventory systems to reflect demand, reduce shortages, and simplify stocking and ordering. 
~Redesigned cash operations system to reflect store needs and simplify reconciliation. 
~Wrote financial manager training manual outlining job functions and work processes.

Financial Manager

McDonald's

~Managed 8-14 member crews in customer service and food production. 
~Made weekly work schedules for 40+ employees. 
~Completed weekly inventory and supply orders. 
~Trained new employees in store operations.

First Swing Manager

Salesforce Certified Administrator with over eleven years experience in sales operations, process improvement, business administration, customer service, and people management. I love solving problems, improving efficiency, structuring information and processes, and helping people get things done while loving what they do.

taplio

The Battle

Frankie Iturbe

Maria McRaven

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