Newsela

Partnership Director

Senior Change & Adoption Manager

Senior Program Manager, GTM

I operationalized broader GTM initiatives for the SMB segment, and developed SMB segment specific programs. A portion of my time was also spent supporting the SDR organization and the School Sales team. 

More specifically, this involved activities such as shaping GTM strategy, facilitating GTM planning sessions (for ENT, MM, & SMB segments), defining sales process and developing enablement assets. All anchored to achieving our sales targets. 

I obsess over making strategy actionable. And I feel extremely fortunate to be in a position where selling more, translates to more meaningful classroom learning for students all across America.

Sales Program Manager

Accenture

While at Accenture I served clients as a Customer, Sales & Service Executive. I spent my time primarily within client’s Sales organizations. Helping F500 companies sell more, faster and better. I supported Sales transformations end-to-end — strategy, policy, process, technology, enablement — across 4 industries and 9 clients. I also like to say that in 2016, I met my professional soulmate — Design Thinking. I took a 3-day training, and nothing has been the same since. I went on to teach courses for the firm. Lastly, I tinkered with AI by helping establish the Virtual Agent practice. 

I was promoted 3 times. Going from Analyst > Sr. Analyst > Consultant > Manager. It was a challenging & fun ride! Keep on reading for the corporate version.

Co-Design Lead for initiative focused on identifying innovative concepts & capabilities for a subscription renewal platform at a high tech-client
 • Identified new Partner service—AI-based virtual quote support agent— through weekly ideation sessions informed by research that included co-design, participatory design & concept validation

Collaborated with SVP to shape channel strategy & capability roadmap to accelerate a high-growth SaaS business to $10B in revenue, by designing narrative and facilitating workshops/interviews 

Accelerated account sales >$10.5M by developing proposals to align a SaaS company's GTM strategy & sales systems (CRM + CPQ)

Supported delivery of transformational program at a high-tech client, geared towards improving the software lifecycle experience
 • Served as track lead (PM) for software initiative within program, an initiative which the client’s CEO referenced multiple times during earnings calls
 • Delivered 70+ personalized training sessions, audience members included client Partner & Customer executives (CTO & SVP)

Developed Artificial Intelligence (AI) Roadmap for leading P&C insurer
 • Gathered operational data & costs to perform Cost-Benefit Analysis 
 • Created 3-year implementation roadmap

Technology Consulting Manager

WeElevate

Education services company serving public schools and nonprofits. Notable accomplishments included growing a nonprofit's book of business by 119% and serving 136 students across 5 schools.

Founder & CEO

I brought Design Thinking and Service Design methodologies to SMBs to improve employee and customer experience. A lot of times this involved workshop design and facilitation. I love seeing people's reactions to working in a more fun, joyful and effective way. 

It's not just fun and games though. This stuff worked for them. My work with clients drove triple digit revenue growth through re-design of existing systems and implementation of new ones. 

I believe all businesses, regardless of size or industry (including Nonprofit) should be empowered with the same tools as the world's leading enterprises.

Experience Designer

DPR Construction

• $10.5M John C. Lincoln Sonoran Health & Emergency Center - 41,700 SF Medical Office Building Core & Shell build-out consisting of tilt-up concrete panels and steel framing.  First floor Tenant Improvement (13,900 SF) build-out of outpatient imaging and treatment center.
• Put approximately $1.2M of construction in place by managing multiple subcontractors scope of work

Intern Project Engineer

• $150M Confidential Bioscience Client - Los Angeles Master Plan (LAMP) Project. Construction of a Biopharmaceutical Manufacturing Facility.

SUNIVO Supply Chain Management

• Benchmarked 3 major companies importing departments in order to promote/initiate international importing
• Contacted local chemical vendors regarding quotes or sales
• Assisted in implementation of eBusiness platform for company website

Global Fellows - Distribution Division Intern

Seven years ago, I was a burnt-out and unfulfilled consultant trying to “find my passion.” To get unstuck, I tried and failed at lots of things – being an artist manager, founding a construction business, and founding a K12 nonprofit.

While I didn’t succeed, I *did* build valuable non-traditional experience. 

Years later, I spotted my dream job – a role that balanced purpose & career growth. I used my non-traditional experience and an unconventional job search approach – what I write about here on LinkedIn – to land it. 

Today, I support school districts across California in inspiring students love of learning, and building their skills & knowledge. A dream come true!

On my spare time, I share content on LinkedIn to teach people how to change careers without traditional experience. 

Sending you good vibes. Let’s go get it!

Frankie Iturbe

Managing Editor

Senior Editorial Production Lead

NYC Department of Education

•	Managed and led largest team of Spanish translators of all NYC agencies.
•	Translated and edited parent-facing documents for the NYCDOE, the largest education system in the U.S., with more than 1.1 million students and 1,800 schools.
•	Translated content included NYCDOE websites and apps, Chancellor's communications, school directories, special education family guides, social media posts, marketing campaigns, video subtitles, public ads and IEPs, among others.
•	Created and maintained translation memories and glossaries in SDL Trados Studio.
•	Managed interpreters at NYCDOE events, including town hall meetings with Mayor Bill de Blasio and Schools Chancellor Richard Carranza.
•	Initiated and spearheaded collaboration with United Nations and New York State Education Department translation teams.

Spanish Team Leader - Translation & Interpretation Unit

The Wall Street Journal

•	Edited and translated stories from English to Spanish for The Wall Street Journal Americas, which was published in more than 15 partner newspapers across Latin America, adapting content based on country, local audience and cultural and idiomatic differences.
•	Led editorial team, assigning stories and coordinating editions.
•	Trained team in web publishing and multimedia content management.
•	Applied SEO techniques to increase web traffic to more than 1 million monthly views.
•	Analyzed web engagement using Chartbeat and Omniture to identify areas with growth potential. 
•	Managed content on social media to boost engagement and number of followers (Facebook, Twitter, Instagram).
•	Edited articles for WSJ. Magazine in Spanish, a product launched in 2014 and published in four countries in Latin America.
•	Maintained glossary of translation terms and stylebook consistent and updated.
• Promoted from Translation Editor to Editions Coordinator in 2010.

Editions Coordinator / Translation Editor / Web Editor

The Kansas City Star

•	Copy edited stories on universal and sports desks, earning nickname of ‘Eagle Eye’ for frequently spotting spelling, factual and numerical errors.
•	Trained editorial team in web publishing and posted and managed multimedia content on website.
•	Designed page layouts using CCI.

Copy Editor and Web Editor

Dow Jones News Fund Copy Editing Internship

Adelante

•	Wrote, translated and copy edited articles, both in English and Spanish, focused on interests of local Hispanic/Latinx community.

Reporter, Copy Editor and Translator  - Spanish 

Columbia Missourian

•	Worked as a reporter for the enterprise beat, writing news stories on a variety of topics, as well as features, profiles and obituaries. 
•	Copy edited features, calendars, obits, editorial columns, sports stories and other articles.
•	Designed page layouts using Quark.

Reporter and Copy Editor

University of Missouri-Columbia, Information and Technology Services

•	Oversaw operations of computing sites, providing customer service, assisting users on issues related to software, hardware, networking and the Internet, and participated in special projects.

User Consultant

Communications professional, translator, editor and project manager with solid experience in both print and digital platforms.  Multilingual skills in Spanish, Korean, English, and basic Portuguese and French.

taplio

The Battle

Frankie Iturbe

Saemin Cristian Yoon

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