nVision Training Solutions

Founder / Lead Training Facilitator & Business Management Consultant with responsibility for

- Employee Engagement, Team Building and Business coaching for executives

- Designing and implementing Marketing Brand Audits e.g. Mystery Shopper, Customer Satisfaction & Employee Feedback audits

- Developing Sales & Marketing Strategy Incentive/Reward & Recognition metrics in conjunction with KPI Measurement strategies and Stakeholder Communication outreach

- Designing customized training modules (virtual and F2F) in Team Building, Leadership, Communication, Personal Development, New Staff Onboarding, Customer Service, and Online Training Techniques

- Facilitating Train-the-Trainer programmes

- Supporting business owners with the development of unique brand building social media marketing awareness programmes

Founder / L&D Lead Training Facilitator

Sol Petroleum

The role, covering 3 fuel brands (Sol, Shell, Esso) in 23 territories across the Caribbean and South America:
- Managing and executing all facets of the company’s Retail Operational Excellence programme
- Performance management, productivity, sales growth and leadership development across the network

Major Achievements:
- Successfully partnered with The Disney Institute to host annual R&R events with training for 3 consecutive years
- Created a variety of indigenous training tools, managed translations into French and Spanish
- 20% year-on-year in time saved from transition to digital vs manual data entry/performance report generation
- 5% incremental performance growth year-on-year in NPS, eNPS and Customer Service rankings 
- Improved communication across all levels
Key Responsibilities:
- Execution of retail service related training – sales teams, retailers and frontline staff
- Development of training tools (PowerPoint, videos, printed materials, eLearning course modules) to ensure programme objectives adequately supported
- Strategic analysis of programme performance data to generate reports for more strategic decision making
- Sourcing, contracting, training and management of third party support vendors e.g. Mystery Shopper agencies and On-site Trainers
- Development of programme KPI metrics, supporting Rewards & Recognition criteria and annual budgets
- Manage the sourcing, supply, inventory and distribution of branded uniforms across the network, including negotiation of contracts and unit pricing with associated vendors
- Manage and coordinate all aspects of the annual Reward & Recognition international gala events (including but not limited to venue selection, content creation, on-the-ground support, translators)
- Support and assist in the coordination of the company's annual Sales & Marketing meeting and any other marketing event initiatives
- Facilitation of meetings and communication forums for the retail programmes' key stakeholders

Retail Incentive Training and Operational Excellence Manager

The role:
- Managing and executing all facets of the company’s Retail brand programmes
- Ensuring performance efficiency, productivity, sales growth and the closing of skills gaps across the network

Major Achievements:
20% savings year-on-year in time via the automation of manual data entry and performance report generation
Created a variety of indigenous training tools and managed translations into French and Spanish

Key Responsibilities:
- Execution of retail service related training – sales teams, retailers and frontline staff
- Development of training tools (PowerPoint presentations, videos, printed materials, eLearning course modules) to ensure programme objectives adequately supported
- Strategic analysis of programme performance data to generate reports in support of sound strategic  decision making
- Sourcing, contracting, training and management of third party support vendors e.g. Mystery Shopper agencies and On-site Trainers
- Development of programme KPI metrics, supporting Rewards & Recognition criteria and annual budgets
- Manage the sourcing, supply, inventory and distribution of branded uniforms across the network, including negotiation of contracts and unit pricing with associated vendors
- Manage and coordinate all aspects of the annual Reward & Recognition international gala events (including but not limited to venue selection, content creation, on-the-ground support, translators)
- Support and assist in the coordination of the company's annual Sales & Marketing meeting and any other marketing event initiatives
- Facilitation of meetings and communication forums for the retail programmes' key stakeholders

Retail Incentive Programmes Operations Coordinator

Successfully streamlined processes via fillable Word & Excel templates. Significant savings of 75% reduction in time originally spent in: 
coordinating regional and local meetings - hotel, conference room, food and beverage, email communications, agenda/presentations
office services administration - including procurement and processing payments for all service providers including but not limited to utlities, accommodation, air and land transportation, building contractors, 
delivery and receipt of mail and courier packages
managing of office admin annual budget and accounting for money spent via quarterly variance analysis
coordination and execution of annual staff events e.g. Christmas, Independence, Sports Club activities

Office Administrator

As a Certified Meeting Professional (CMP) this role included:
Full responsibility for planning and executing marketing/promotion activities for key signature events: EY Performance Awards, Caribbean Entrepreneur of the Year (CEOY), and Business Outlook series;
Support of marketing and event coordination services to the Canada Barbados Business Association (CBBA) during investment promotion visits to various provinces in Canada.

Successfully realised a 50% saving on time spent managing and coordinating events, as well as a 25% reduction in spend, by successfully focusing on process improvements supported by more assertive negotiating on pricing especially related to coordinating trade shows, event registration processes, and liaising with local and international service providers.

Event Planner & Coordinator

Simpson Motors Ltd

As a Certified Professional Secretary (CPS) and Administrative Professional Secretary (APS) this role included responsibility for, but was not limited to:

- Receiving and accommodating guests 

- Managing incoming and outgoing correspondence

- Ordering of stationery as well as inventory management of same

- Assisting with and supporting large events e.g. Winter Wonderland, Sales Promotions, etc.

- Performing any additional required Admin duties whenever and as needed.

Executive Secretary to GM

#TalentWhisperer | Dynamic team training programs customised to promote growth | 63,000+ persons trained in Customer Service Excellence | Learning & Development Strategist | Certified Instructional Designer | Author

Training is an investment, not a miracle.

We work with companies that understand this!

Because the real magic happens after the workshop - for the leaders who show up for their teams, not the ones who treat training like a one-and-done afterthought while watching their business slowly fall apart.

And here’s the reality:

🚫 Poor service damages your brand
🚫 Disengaged employees sabotage progress
🚫 Weak leadership drives good people out the door

Our workshops are custom-designed in collaboration with leaders who are:

➡️ Losing customers and revenue
➡️ Exhausted by high turnover and leadership burnout
➡️ Spending money on training that never delivers results
➡️ Bleeding profit due to poor service and an unprepared team

That’s why we’ve built our training on four key pillars:
Leadership, Team Building, Communication Skills and Customer Service Culture.

Curious what others are saying about our work?
Read real feedback from clients and leaders here:
🔗 https://www.linkedin.com/in/galeweithers/details/recommendations/

If you're ready to invest in training that transforms, book your free Training Tune-up Clarity Call:
📅 https://calendly.com/nvisiontraining/training-tune-up

You can also contact us at:
📩 info@nvisiontraining.com OR nvisiontraining@gmail.com
📞 WhatsApp: 1-246-235-9350
💬 LinkedIn DM: https://www.linkedin.com/in/galeweithers/

Gale Weithers

Sandy Crest and Coverley Medical Centres

Manages the results portfolio for the Health and Wellness Department

Health & Wellness Patient Advocate

Government of Barbados

Managed a team of Interviewers in the collection of data  for the 2020 Census project;
Review of the data collection
Review reports for payment

Census Supervisor

In this role, I was responsible for managing a small team with a portfolio of 100 companies to promote health services. Created  networking opportunities on a monthly basis with organizations and developed partnerships with entities to have a presence at their annual conferences . 
(BAOP, HRMAB, BIBA). To create awareness for non-communicable diseases, I organized activities in public spaces and partnered with schools on coordination of health days.  With my love and technology and Marketing, I was part of a team that managed content for the company's social media platforms in 2017.

Health And Wellness Coordinator

Monitored and reported  information from traditional and social media daily for a major utility company which resulted in quicker responses to customer queries and concerns and was touted by the media for the company's quick response..  Managed advertising campaigns for a major utility company over a ten month period.  Developed and executed media strategies on a monthly basis.  Established direct mailing list for a retailer’s corporate clients.

Advertising Specialist

Corbin Communications

Developed and managed advertising campaigns for several clients in local and regional markets in diverse industries- manufacturing, utilities, education and retail which increased their brand presence among their publics.
Provided input with the creative team in the production of advertising collateral for clients to ensure the best messaging. •Strategically managed relationships with clients, media practitioners, printers and other vendors to negotiate better rates.. Devised media strategies for clients to ensure the most effective reach.

Advertising Account Executive

Tropical Shipping

Interfaced with a wide cross section of companies, individuals, governmental organizations and overseas suppliers on customer service queries and concerns.  Managed export shipping for major manufacturers. on a weekly basis.  Increased Sales in the Export Department by 10% during my tenure.  Exhibited strong interpersonal skills by resolving several difficult customer service issues.  Worked as part of the Sales, Management & Operations team  to developed a marketing plan for the company.

Customer Service Representative/Inside Sales 

Harrison's Retail Store

Instrumental in the purchase of new product lines.  Implemented a set of procedures in effectively marketing the products in several store locations..  Coordinated sales promotions with the Buyers and Managers within the various outlets.. Conducted product marketing of the merchandise in several of the  outlets..   Coordinated  product training with the overseas vendors for the sales staff.

Assistant Buyer

I can still remember that evening when my colleague in Retail Sales walked with his Marketing textbook and that begin an interest and love for Marketing. Several courses later, I was given an opportunity to work in Advertising Account Management while developing my skills in leadership. My next role in Health & Wellness combined Sales, Customer Service, Marketing and Event Planning. This role included leading and managing a small team  responsible for the promotion of health services and promotion activities in the health care sector.  


During 2021-2022, the Census Project afforded me the opportunity to work in the field of research and continue in a Leadership role.

Highly motivated, focused, passionate, a problem solver, time-line driven, adaptable and team oriented.

Always interested in digital tools and being the Technical Ministries Director for my church,  I was self- taught on the Zoom video-conferencing tool. This allowed me to manage the church services via  Zoom during the pandemic and taught the membership how to use Zoom.

As the role of Marketing evolves, I am ready to grasp opportunities in this rapidly changing digital world having completed studies in Digital Marketing.

taplio

The Battle

Gale Weithers

Claire Cuffley-McClean

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?