nVision Training Solutions

Founder / Lead Training Facilitator & Business Management Consultant with responsibility for

- Employee Engagement, Team Building and Business coaching for executives

- Designing and implementing Marketing Brand Audits e.g. Mystery Shopper, Customer Satisfaction & Employee Feedback audits

- Developing Sales & Marketing Strategy Incentive/Reward & Recognition metrics in conjunction with KPI Measurement strategies and Stakeholder Communication outreach

- Designing customized training modules (virtual and F2F) in Team Building, Leadership, Communication, Personal Development, New Staff Onboarding, Customer Service, and Online Training Techniques

- Facilitating Train-the-Trainer programmes

- Supporting business owners with the development of unique brand building social media marketing awareness programmes

Founder / L&D Lead Training Facilitator

Sol Petroleum

The role, covering 3 fuel brands (Sol, Shell, Esso) in 23 territories across the Caribbean and South America:
- Managing and executing all facets of the company’s Retail Operational Excellence programme
- Performance management, productivity, sales growth and leadership development across the network

Major Achievements:
- Successfully partnered with The Disney Institute to host annual R&R events with training for 3 consecutive years
- Created a variety of indigenous training tools, managed translations into French and Spanish
- 20% year-on-year in time saved from transition to digital vs manual data entry/performance report generation
- 5% incremental performance growth year-on-year in NPS, eNPS and Customer Service rankings 
- Improved communication across all levels
Key Responsibilities:
- Execution of retail service related training – sales teams, retailers and frontline staff
- Development of training tools (PowerPoint, videos, printed materials, eLearning course modules) to ensure programme objectives adequately supported
- Strategic analysis of programme performance data to generate reports for more strategic decision making
- Sourcing, contracting, training and management of third party support vendors e.g. Mystery Shopper agencies and On-site Trainers
- Development of programme KPI metrics, supporting Rewards & Recognition criteria and annual budgets
- Manage the sourcing, supply, inventory and distribution of branded uniforms across the network, including negotiation of contracts and unit pricing with associated vendors
- Manage and coordinate all aspects of the annual Reward & Recognition international gala events (including but not limited to venue selection, content creation, on-the-ground support, translators)
- Support and assist in the coordination of the company's annual Sales & Marketing meeting and any other marketing event initiatives
- Facilitation of meetings and communication forums for the retail programmes' key stakeholders

Retail Incentive Training and Operational Excellence Manager

The role:
- Managing and executing all facets of the company’s Retail brand programmes
- Ensuring performance efficiency, productivity, sales growth and the closing of skills gaps across the network

Major Achievements:
20% savings year-on-year in time via the automation of manual data entry and performance report generation
Created a variety of indigenous training tools and managed translations into French and Spanish

Key Responsibilities:
- Execution of retail service related training – sales teams, retailers and frontline staff
- Development of training tools (PowerPoint presentations, videos, printed materials, eLearning course modules) to ensure programme objectives adequately supported
- Strategic analysis of programme performance data to generate reports in support of sound strategic  decision making
- Sourcing, contracting, training and management of third party support vendors e.g. Mystery Shopper agencies and On-site Trainers
- Development of programme KPI metrics, supporting Rewards & Recognition criteria and annual budgets
- Manage the sourcing, supply, inventory and distribution of branded uniforms across the network, including negotiation of contracts and unit pricing with associated vendors
- Manage and coordinate all aspects of the annual Reward & Recognition international gala events (including but not limited to venue selection, content creation, on-the-ground support, translators)
- Support and assist in the coordination of the company's annual Sales & Marketing meeting and any other marketing event initiatives
- Facilitation of meetings and communication forums for the retail programmes' key stakeholders

Retail Incentive Programmes Operations Coordinator

Successfully streamlined processes via fillable Word & Excel templates. Significant savings of 75% reduction in time originally spent in: 
coordinating regional and local meetings - hotel, conference room, food and beverage, email communications, agenda/presentations
office services administration - including procurement and processing payments for all service providers including but not limited to utlities, accommodation, air and land transportation, building contractors, 
delivery and receipt of mail and courier packages
managing of office admin annual budget and accounting for money spent via quarterly variance analysis
coordination and execution of annual staff events e.g. Christmas, Independence, Sports Club activities

Office Administrator

As a Certified Meeting Professional (CMP) this role included:
Full responsibility for planning and executing marketing/promotion activities for key signature events: EY Performance Awards, Caribbean Entrepreneur of the Year (CEOY), and Business Outlook series;
Support of marketing and event coordination services to the Canada Barbados Business Association (CBBA) during investment promotion visits to various provinces in Canada.

Successfully realised a 50% saving on time spent managing and coordinating events, as well as a 25% reduction in spend, by successfully focusing on process improvements supported by more assertive negotiating on pricing especially related to coordinating trade shows, event registration processes, and liaising with local and international service providers.

Event Planner & Coordinator

Simpson Motors Ltd

As a Certified Professional Secretary (CPS) and Administrative Professional Secretary (APS) this role included responsibility for, but was not limited to:

- Receiving and accommodating guests 

- Managing incoming and outgoing correspondence

- Ordering of stationery as well as inventory management of same

- Assisting with and supporting large events e.g. Winter Wonderland, Sales Promotions, etc.

- Performing any additional required Admin duties whenever and as needed.

Executive Secretary to GM

#TalentWhisperer | Dynamic team training programs customised to promote growth | 63,000+ persons trained in Customer Service Excellence | Learning & Development Strategist | Certified Instructional Designer | Author

Training is an investment, not a miracle.

We work with companies that understand this!

Because the real magic happens after the workshop - for the leaders who show up for their teams, not the ones who treat training like a one-and-done afterthought while watching their business slowly fall apart.

And here’s the reality:

🚫 Poor service damages your brand
🚫 Disengaged employees sabotage progress
🚫 Weak leadership drives good people out the door

Our workshops are custom-designed in collaboration with leaders who are:

➡️ Losing customers and revenue
➡️ Exhausted by high turnover and leadership burnout
➡️ Spending money on training that never delivers results
➡️ Bleeding profit due to poor service and an unprepared team

That’s why we’ve built our training on four key pillars:
Leadership, Team Building, Communication Skills and Customer Service Culture.

Curious what others are saying about our work?
Read real feedback from clients and leaders here:
🔗 https://www.linkedin.com/in/galeweithers/details/recommendations/

If you're ready to invest in training that transforms, book your free Training Tune-up Clarity Call:
📅 https://calendly.com/nvisiontraining/training-tune-up

You can also contact us at:
📩 info@nvisiontraining.com OR nvisiontraining@gmail.com
📞 WhatsApp: 1-246-235-9350
💬 LinkedIn DM: https://www.linkedin.com/in/galeweithers/

Gale Weithers

Samuel Consultancy Services 

My aim is to help these businesses have a functional HR structure that will help improve efficiency, performance and profitability, thereby reducing cost.

In the height of the pandemic in 2020, I noted that HR operation post-Covid-19 would need to change to embrace the "new normal." With my vision in mind, I set up my company, Samuel Consultancy Services (www.samuelconsultancy.com), to service small and medium-size companies that cannot afford a full-time experienced professional to facilitate this "new normal."

Helping Businesses implement proper HR policies and procedures | HR Software Solution Provider 

The University of the West Indies

Advice, conduct zoom sessions, and assess the performance of assigned students. Provide general guidance on courses while conveying the tone and atmosphere of the university.

The key part of this role:

- Creating an inclusive environment all students. 
- Communicate clear guidelines and instructions for students on their weekly tasks and assignments. 
- Grading 25 assignments per week which contributes to students final grade

Course Facilitator

Queen Mary University of London

Everyday I speak to approximately 25 students about the benefits of attending Queen Mary University.  On average I get about 10 of those students to enroll. 

- Providing information on school courses 
- Give them the application guidelines to minimize errors and encourage completion of the enrollment process. 
- Completing applications on students behalf where necessary. 
- Helping 10 students each with their resumes and personal statements.

Student Recruiter

DC Global Talent Inc.

Recruiter

Coconut Bay Beach Resort & Spa

Responsible for the welfare of over 400 employees, which includes training and development, and enhancing their skills to maximize efficiency.
Development and management of Agency Recruiting and Hiring process
Responsible for the development of several personnel and policy compliance training


HR directors can effectively plan, design, develop, and evaluate human resource-related initiatives that support organizational strategic goals. In addition, HR directors can lead performance management, talent assessment, and effective labor relationships, including negotiating and administering labor agreements.

Director of Human Resources

Capella Marigot Bay

Run Company training certification programs for both line staff and managers.  Also, introduced other training programs to enhance staff knowledge, productivity and safety. Maintain staff records on training and development. Recruited and hired new staff, and disciplined and terminated staff when necessary. Met with employees one-on-one to hear and solve complaints and issues. Updated, and maintained company training modules, company policies and staff handbooks. 

KEY ACHIEVEMENTS:
•	Implemented company training programs. 
•	Update all training modules, staff handbook and polices. 
•	Designed and implemented certification for all training programs in accordance to company standards,
•	Prepare and deliver all training programs, which includes PowerPoint presentation, handouts and assessments
•	Keep accurate records of all training
•	Performed all other human Resource duties, e.g. hiring, in the absence of the HR Manager.

Human Resources Generalist

University of Leicester

As an academic mentor and trainer, I oversee the academic performance and progress of assigned students. I provide general guidance on courses while conveying the tone and atmosphere of the university, and I spearhead training efforts as requested. 

I consistently set high standards for students, provided them with the advice to achieve, and improved performance rates dramatically.

Academic Mentor

Samuel's Training & Consultancy Services

Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.

Design, plan, organize, or direct orientation and training programs for employees.

Offer specific training programs to help workers maintain or improve job skills.

Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.

conduct online lecturing and training

Develop job descriptions, employee handbook, Stand Operating Procedures, Orientation program, appraisal system, salary scale.

Develop and conduct individual or group training

Business Executive/Training & Development Specialist

Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.

Design, plan, organize, or direct orientation and training programs for employees or customers.

Offer specific training programs to help workers maintain or improve job skills.

Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.

Monitor, evaluate, or record training activities or program effectiveness.

Develop alternative training methods if expected improvements are not seen.

Evaluate training materials prepared by instructors, such as outlines, text, or handouts.

Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts. Green Task Statement

Training Development Specialist - Freelancer

St. Helen University Medical School

At St. Helen's University School of Medicine, I strategically plan and execute operational and recruitment initiatives for the university. I oversee the admission and enrollment process, manage student affairs, and ensure compliance to all university policies and procedures. I prepare and present regular updates to the executive board on admission statistics and financial status. I coordinate classroom availability, negotiate contracts, and implement and maintain processes to ensure the integrity of all financial and legal transactions. I direct and oversee other operations as necessary, including public relations, information technology, and corporate communications. 

I developed and implemented well-documented processes that supported admissions, registration, and records. 
 
I recruited, built, and retained a professional administrative team that achieved efficiency and promoted strong business acumen, integrity, and accountability. 

I successfully set up and managed an accounting system for the association using QuickBooks.

Director of Administration

Education for Advancement - EFA

At EFA, I conceptualized, developed, and executed a sales plan to achieve set target. I liaised with senior management, provided sales reports, ensured proper financial controls were in place, and represented the organization at community meetings. I directed operations to ensure compliance with company vision as well as local laws and regulations. 

I established a Quality Control Program (QCP) consistent with company standards that met or exceeded contract performance requirements. 

I effectively developed an annual operations budget for St. Lucia.

Country Director

I am a Highly accomplished professional with 33 years of professional experience in various industries; 26 years in management and ten years in Human Resources, poised to perform and manage all your business's human resources, training, and management needs at a reasonable and affordable cost.

I provide a range of services such as follows: 

Manage all HR daily operations, Recruitment – Identifying candidates, shortlist, interview and select suitable candidate, Onboarding - prepare Offer Letter, ensure that they submit necessary documents, conduct Orientation,

Develop/update and implement all relevant HR documents such as - Standard Operating Procedures, Job Descriptions, Staff Handbook, Performance Appraisal system, Salary Matrix, 

Act as your Union Liaison, 

Facilitate staff disciplinary procedures, 

Vacation/Leave Management, 

Benefits Management,  

Conduct customized training

https://hrhelperapp.com/

taplio

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Gale Weithers

Juliana Samuel -

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