nVision Training Solutions

Founder / Lead Training Facilitator & Business Management Consultant with responsibility for

- Employee Engagement, Team Building and Business coaching for executives

- Designing and implementing Marketing Brand Audits e.g. Mystery Shopper, Customer Satisfaction & Employee Feedback audits

- Developing Sales & Marketing Strategy Incentive/Reward & Recognition metrics in conjunction with KPI Measurement strategies and Stakeholder Communication outreach

- Designing customized training modules (virtual and F2F) in Team Building, Leadership, Communication, Personal Development, New Staff Onboarding, Customer Service, and Online Training Techniques

- Facilitating Train-the-Trainer programmes

- Supporting business owners with the development of unique brand building social media marketing awareness programmes

Founder / L&D Lead Training Facilitator

Sol Petroleum

The role, covering 3 fuel brands (Sol, Shell, Esso) in 23 territories across the Caribbean and South America:
- Managing and executing all facets of the company’s Retail Operational Excellence programme
- Performance management, productivity, sales growth and leadership development across the network

Major Achievements:
- Successfully partnered with The Disney Institute to host annual R&R events with training for 3 consecutive years
- Created a variety of indigenous training tools, managed translations into French and Spanish
- 20% year-on-year in time saved from transition to digital vs manual data entry/performance report generation
- 5% incremental performance growth year-on-year in NPS, eNPS and Customer Service rankings 
- Improved communication across all levels
Key Responsibilities:
- Execution of retail service related training – sales teams, retailers and frontline staff
- Development of training tools (PowerPoint, videos, printed materials, eLearning course modules) to ensure programme objectives adequately supported
- Strategic analysis of programme performance data to generate reports for more strategic decision making
- Sourcing, contracting, training and management of third party support vendors e.g. Mystery Shopper agencies and On-site Trainers
- Development of programme KPI metrics, supporting Rewards & Recognition criteria and annual budgets
- Manage the sourcing, supply, inventory and distribution of branded uniforms across the network, including negotiation of contracts and unit pricing with associated vendors
- Manage and coordinate all aspects of the annual Reward & Recognition international gala events (including but not limited to venue selection, content creation, on-the-ground support, translators)
- Support and assist in the coordination of the company's annual Sales & Marketing meeting and any other marketing event initiatives
- Facilitation of meetings and communication forums for the retail programmes' key stakeholders

Retail Incentive Training and Operational Excellence Manager

The role:
- Managing and executing all facets of the company’s Retail brand programmes
- Ensuring performance efficiency, productivity, sales growth and the closing of skills gaps across the network

Major Achievements:
20% savings year-on-year in time via the automation of manual data entry and performance report generation
Created a variety of indigenous training tools and managed translations into French and Spanish

Key Responsibilities:
- Execution of retail service related training – sales teams, retailers and frontline staff
- Development of training tools (PowerPoint presentations, videos, printed materials, eLearning course modules) to ensure programme objectives adequately supported
- Strategic analysis of programme performance data to generate reports in support of sound strategic  decision making
- Sourcing, contracting, training and management of third party support vendors e.g. Mystery Shopper agencies and On-site Trainers
- Development of programme KPI metrics, supporting Rewards & Recognition criteria and annual budgets
- Manage the sourcing, supply, inventory and distribution of branded uniforms across the network, including negotiation of contracts and unit pricing with associated vendors
- Manage and coordinate all aspects of the annual Reward & Recognition international gala events (including but not limited to venue selection, content creation, on-the-ground support, translators)
- Support and assist in the coordination of the company's annual Sales & Marketing meeting and any other marketing event initiatives
- Facilitation of meetings and communication forums for the retail programmes' key stakeholders

Retail Incentive Programmes Operations Coordinator

Successfully streamlined processes via fillable Word & Excel templates. Significant savings of 75% reduction in time originally spent in: 
coordinating regional and local meetings - hotel, conference room, food and beverage, email communications, agenda/presentations
office services administration - including procurement and processing payments for all service providers including but not limited to utlities, accommodation, air and land transportation, building contractors, 
delivery and receipt of mail and courier packages
managing of office admin annual budget and accounting for money spent via quarterly variance analysis
coordination and execution of annual staff events e.g. Christmas, Independence, Sports Club activities

Office Administrator

As a Certified Meeting Professional (CMP) this role included:
Full responsibility for planning and executing marketing/promotion activities for key signature events: EY Performance Awards, Caribbean Entrepreneur of the Year (CEOY), and Business Outlook series;
Support of marketing and event coordination services to the Canada Barbados Business Association (CBBA) during investment promotion visits to various provinces in Canada.

Successfully realised a 50% saving on time spent managing and coordinating events, as well as a 25% reduction in spend, by successfully focusing on process improvements supported by more assertive negotiating on pricing especially related to coordinating trade shows, event registration processes, and liaising with local and international service providers.

Event Planner & Coordinator

Simpson Motors Ltd

As a Certified Professional Secretary (CPS) and Administrative Professional Secretary (APS) this role included responsibility for, but was not limited to:

- Receiving and accommodating guests 

- Managing incoming and outgoing correspondence

- Ordering of stationery as well as inventory management of same

- Assisting with and supporting large events e.g. Winter Wonderland, Sales Promotions, etc.

- Performing any additional required Admin duties whenever and as needed.

Executive Secretary to GM

#TalentWhisperer | Dynamic team training programs customised to promote growth | 63,000+ persons trained in Customer Service Excellence | Learning & Development Strategist | Certified Instructional Designer | Author

Training is an investment, not a miracle.

We work with companies that understand this!

Because the real magic happens after the workshop - for the leaders who show up for their teams, not the ones who treat training like a one-and-done afterthought while watching their business slowly fall apart.

And here’s the reality:

🚫 Poor service damages your brand
🚫 Disengaged employees sabotage progress
🚫 Weak leadership drives good people out the door

Our workshops are custom-designed in collaboration with leaders who are:

➡️ Losing customers and revenue
➡️ Exhausted by high turnover and leadership burnout
➡️ Spending money on training that never delivers results
➡️ Bleeding profit due to poor service and an unprepared team

That’s why we’ve built our training on four key pillars:
Leadership, Team Building, Communication Skills and Customer Service Culture.

Curious what others are saying about our work?
Read real feedback from clients and leaders here:
🔗 https://www.linkedin.com/in/galeweithers/details/recommendations/

If you're ready to invest in training that transforms, book your free Training Tune-up Clarity Call:
📅 https://calendly.com/nvisiontraining/training-tune-up

You can also contact us at:
📩 info@nvisiontraining.com OR nvisiontraining@gmail.com
📞 WhatsApp: 1-246-235-9350
💬 LinkedIn DM: https://www.linkedin.com/in/galeweithers/

Gale Weithers

Coach Julie

As a dedicated Recruitment Specialist Coach, specializing in hospitality and retail recruitment,  I empower hiring managers and recruiters to go beyond traditional approaches.  

With proven strategies,  I guide professionals in refining their recruitment processes,  conquering  challenges,  and building top-tier teams.

Recruitment Coach

PriceSmart

- Collaborates with senior management to facilitate strategic alignment for the Club and HR initiatives.

- Leverages expertise in labor and employment law relations, performance management, and succession planning, resulting in an approximate 6% increase in the employee retention rate.

- Analyzes organizational data, improving the efficiency of the onboarding process by 28%.

- Improved employee and management knowledge and compliance to company and human resources procedures through training programmes.

- Promotes employee safety and health efforts through compliance interpretation, continuous improvement, and maintenance of the company's policies and records. 

Accomplishments:
• Member of the Planning and Implementation Committee for the Inaugural Leadership Academy for 3 years.
• Orchestrated and launched the new performance review online process.
• Maintained a harmonious relationship with the Union.

Human Resources Manager

Elegant Hotels Group

- Developed and strengthened the enforcement of HR policies and procedures.

- Spearheaded the talent acquisition and recruitment processes for over 220+ new hires.

- Organized and evaluated strategic workforce planning and organizational structure, redefining responsibilities and staffing requirements.

- Collaborated with management through leadership direction, coaching, and consultation; in areas of performance management, employee relations, employee engagement, compensation, and overall organizational effectiveness.

- Ensured and maintained compliance with the Laws of Barbados.

- Provided analytical, technical, and managerial support for payroll, benefits, reporting, and compliance measures.

Accomplishment
• Created and managed the human resources critical path for the closing and opening of Tamarind Hotel (2010).

- Spearheaded and transformed HR functions for Daphne's Restaurant, The House, and Tamarind Hotel.

- Collaborated with the Human Resources Director (HRD) to facilitate union negotiations.

- Oversaw the payroll processing activities for the entire group of hotels.

- Conducted needs assessments and designed and delivered training initiatives.

- Administered and launched the calendar of events.

Accomplishments
• Led the recruitment and selection process, ensuring the most suitable candidates were hired.

• Supervised the implementation of the new payroll system.

- Provided technical and administrative oversight to daily activities, ensuring compliance with the Law of Barbados.

- Co-assisted management with the planning and implementation of strategic programme goals, operational guidelines, and plans for the organization.

- Evaluated and monitored the recruitment and selection process, onboarding, retention, and offboarding initiatives, and provided adjustable recommendations to support an effective operation.

- Consulted with supervisors and management to collectively design strategies and solutions to resolve HR-related issues.

- Prepared and presented reports, briefings, and correspondences to identify strengths, gaps, and accomplishments.

Human Resources Officer

Interview Coach @ Coach Julie | HR Professional |

As a Recruitment Specialist and HR Professional, I help Hiring Managers and Recruiters with strategies to conquer challenges, refine processes, and build top-tier teams.  I am a certified interview coach with over 25 years of experience in human resources management and talent development across various industries, including retail and hospitality. 

My passion is to empower individuals to showcase their skills, strengths, and personality in the most effective and authentic way. I leverage my expertise in labor and employment law, performance management, succession planning, employee relations, and employee wellness to provide customized and practical coaching services. I also enjoy training, mentoring, and streamlining the HR processes of companies to enhance their organizational effectiveness and employee engagement.

If you are a Recruiter who wants to learn how to attract hire performance candidates that stay in the job for 10+ years.  BOOK A FREE CONSULTATION:  https://calendly.com/beyondhrpro/30min

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Gale Weithers

Julie-Ann Sargeant

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