Intuitive

Clinical Territory Associate

Nixa Public Schools

Teaching / leading knuckleheads from 6 years old to 18 years old how to not be a knucklehead through the sport of wrestling.

Wrestling Coach / Athlete Mentor

Wildsparq

Wildsparq offers a consistent and intentional leader development strategy that drives company growth, culture and engagement.
- Responsible for managing full sales cycle (prospecting to closing). 
- Closed north of $100k in revenue. 
- Closed largest affiliate deal in Company history. 
- Sourced over $750k in pipeline through emails, cold calls, social selling, and LinkedIn. 
- Revamped strategy for engaging prospective customers at conferences.

Account Executive

Rattle

- 29th Employee, 8th GTM Hire
- November, December, January - #1 Performing SDR 
- February - #2 Performer
- Q1 “Most Consistent” Award Winner
- Oversaw hiring, training, and development of new team members 
- Cornerstone of Company Culture
- Promoted 3x in tenure (SDR, SDR Team Lead, AE)

Founding Team / Growth

Botdoc

- 9th Employee, 3rd GTM Hire
- Reported directly to CRO and CEO 
- Closed >$100k in ARR 
- Closed $19k deal in Month 3

GTM Team / Sales Lead

DePuy Synthes

Orthopedic Sales Associate

“I feel like I fell out of the lucky tree and hit every branch on the way down, and ended up in a pool of cash and Sour Patch Kids." - Ted Lasso

First Generation College Graduate!  

Your fan, 
Gavin 
(417)840-3737

Gavin DeWitt

Hofy

Customer Success Manager

BBB Wise Giving Alliance

Transitioned from regional office to national office, previous CEO fought to have a position created for me when the board decided to go in a different direction. A program leader influencing change and building new regional initiatives.

- Onboards and train program staff as product owner for database module and charity reporting
- Implements new workflows and develop automation tools using SaaS platforms
- Receives 99% positive feedback from customers commending white-glove service and clarity
- Advocates for continuous improvements based on customers’ strategic goals, challenges and needs
- Influences resolution of 20+ IT tickets as product owner and effectively communicates progress to stakeholders 
- Analyzes financial, policy and fundraising data to publish 125+ online reports

Regional Charity Reporting Specialist

Better Business Bureau Great West + Pacific

Promoted for demonstrating leadership ability, dedication to enhancing the customer experience and drive to add value. A proactive leader recognized for developing growth initiatives and marketing materials that maximize the customer’s ROI.

- Redesigned application form to drive retention rates to 80% and increase revenue by 300% 
- Trained new hires 2x per month with engaging and interactive onboarding presentations 
- Eliminated 35% of workload by building automation tools, saving roughly 20% of annual budget
- Created marketing campaigns and workflows in HubSpot with click-through-rates 2x the industry standard
- Appointed IT Product Owner to liaise between IT developers and end users
•	Authored content for diverse audiences – from donors to C-suite leaders of $80M+ charities 
•	Coached 175-200 charities annually on management standards and opportunities to increase compliance
- Implemented annual awards program and grew application pool by 400% in three years
- Met all data quality KPIs for 6,000+ records
- Influenced national initiatives through data-driven analysis and understanding of sector trends
- Ensured successful data migration and integration through 4 mergers and acquisitions

Charity Review Program Manager

Recognized for my passion to develop the Foundation’s underutilized outreach programs, I had the opportunity to build three main programs and develop partnerships, while also contributing to the organization’s overall marketing strategy.

- Increased revenues by 37% and program participation by 50% in two years
- Boosted scholarship application rates by 650% in two years and reduced expenses by 25%
- Networked at quarterly B2B and B2C trade shows, conferences and governmental events
- Planned 6 golf tournaments and 5 shredding events under budget and hitting targeted turnout goals
- Analyzed financial documents, policies and fundraising materials to develop 150+ published reports

BBB Foundation Manager

Handpicked to organize a chaotic marketing department and craft a cohesive outreach program. Once organization system was built, additional work was brought in from other departments to fill my week until the department was reorganized.

- Increased efficiency by 25% across department by streamlining processes and eliminating redundancies
- Managed executive calendar, coordinating up to 20 daily calls, meetings and media interviews
- Planned and executed 6 corporate events, each under budget and averaging 150+ attendees
- Advanced outreach presence as guest speaker 5x per month to diverse business and consumer audiences

Executive Assistant to the VP of Marketing & Public Relations

Successfully enabled communication to resolve marketplace complaints and was quickly promoted to Operations Consultant in recognition of routinely zeroing out caseload and for building rapport with business accounts.

- Facilitated dispute resolution for a book of business averaging 2,500-3,000 businesses
- Diplomatically handled challenging callers while multi-tasking to obtain problem-solving information

Operations Consultant/Resolution Consultant

Ministère de l'éducation nationale, Académie: Lille, France

Instructed English in a rural elementary school in France, requiring strong French-speaking abilities, patience and the adaptability to creatively think on my feet. Altered each lesson plan to suit four grade levels without formal training.

- Taught beginner-level English to 8 elementary school classes; lessons taught primarily in French
- Planned 4 curricula per week scaled for 4 grade levels, including instructional activities

Assistante Etrangère d'Anglais (English Teaching Assistant)

Washington Shoe Company

-	Exceeded sales goals with wholesale portfolio of  200+ accounts
-	Generated new business through cold-calling and fostering relationships with warm leads and former clients

Customer Service Representative

UW International Specialized Programs

- Planned and executed customized, in-bound international study programs for universities in Japan, Korea and China, including all program related events, ceremonies, facility reservations and housing arrangements
- Reduced program expenses by negotiating with vendors and accurately tracking budget actuals
- Increased participant satisfaction index and proposed improvements based on survey data analysis
- Coached team of 4 Assistant Coordinators and created schedules for event staffing

International Program Coordinator

I love to dig into problems and solve them with technology. I’m adept at identifying a problem or opportunity and curating solutions that optimize efficiency and deliver on key outcomes. I succeed only when my customers and stakeholders achieve success.

As a program manager, I developed automations and resources to eliminate over 35% of unnecessary processes and create more time to focus on customer success. Contact me at kelseymay28@gmail.com to discuss how I accomplished this.

I thrive in a growth-oriented environment that appreciates innovation and encourages initiative.  A natural problem-solver, I take the lead in developing strategies for program development, data quality and building successful stakeholder relationships – both internal and external. My optimism, paired with a focused realism and determination to succeed are just what you need to complete your team.
My personal and professional experiences have taught me the following about myself:
- I love to win but helping my team succeed is more satisfying.
- The customer experience at the center of all that I do.
- I put the same care into work with customers of all sizes, from $50K to $50M.
- Change is a good thing. 

Passion aside, I’m ready to take my skills to a new level and apply them to a new challenge. Ideally, I’d love to take the leap from the nonprofit sector into the corporate world, with an emphasis on further developing my IT skills and leveraging my interests in building customer relationships, content marketing and SEO. My specialties include quickly learning new skills, strategic and creative thinking, writing compelling content, automating processes and optimizing workflows.

Contact me at kelseymay28@gmail.com to discuss how I may be the right fit to solve your team’s needs.

taplio

The Battle

Gavin DeWitt

Kelsey Gardipee

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