Georgie Carter

Founder of Pepped - lifecycle marketing for DTC health & wellness businesses | The Telegraph Top 100 Female Entrepreneurs to Watch

👋 Hi, I’m Georgie — Founder of Pepped, a lifecycle marketing agency that helps DTC lifestyle, health, and wellness brands scale sustainably by turning one-time buyers into loyal, repeat customers.

With over a decade of experience in email, SMS, and WhatsApp marketing, I’ve helped dozens of brands boost customer retention, increase LTV, and grow revenue — all without relying on endless paid acquisition.

At Pepped, we build data-driven lifecycle marketing strategies that:
💌 Convert browsers into buyers through high-performing welcome and post-purchase flows
🔁 Turn customers into repeat purchasers with personalised retention journeys
📊 Drive consistent, measurable growth through testing, optimisation, and performance insights

Our clients see meaningful lifts in repeat purchase rates, customer loyalty, and retention-driven revenue — because we focus on what really matters: keeping your customers coming back.

Recognised by The Telegraph as one of the Top 100 Female Entrepreneurs to Watch, I’m passionate about helping DTC brands achieve sustainable, profitable growth through smarter lifecycle marketing.

👉 Download The DTC Customer Retention Playbook (https://growth.peppedup.co.uk/retention-guide-2024-2977) or subscribe to The Pepped Periodical for practical tips, frameworks, and data-backed insights on boosting customer retention.

CEO & Founder

Pepped is a boutique lifecycle marketing agency that helps growing health and wellness businesses attract, convert and retain more customers.

We work with businesses in the UK and US who are disrupting the fitness, health and wellness industry, from Unicorn status global brands such as Houzz and Hims to scale-ups such as Alexia Clark LLC and Jennis (Dame Jessica Ennis-Hills's fitness app)

Pepped is a collective of experienced marketing specialists who put health and wellness at the very heart of what they do.

► We specialise in the following areas; lifecycle marketing, CRM, email marketing, customer journey mapping, lead acquisition, content creation, content strategy, sales funnel optimisation, copywriting, website design, customer retention, customer engagement, customer loyalty and referral strategy.

Running an agency while raising two tiny humans has taught me this:

Progress doesn’t always look loud.

Some weeks it’s:
 – one good client conversation
 – one clearer proposal
 – one less thing over-engineered

And that’s still momentum.

✨ Sustainable growth > dramatic growth
 🍒 In business and in life.

 #FounderLife #AgencyOwner #WorkingParents #WomenInBusiness

Helping DTC lifestyle brands retain customers with data-driven email & SMS marketing | Founder @ Pepped | Top 100 Female Entrepreneur

Email rarely fails because of bad tools.
 
It fails because no one really owns it.

In a lot of growing DTC teams, email sits in an awkward middle ground:
 ✨ Not quite brand
 ✨ Not quite performance
 ✨ Not quite retention

So it becomes:
 • “Good enough”
 • Lightly maintained
 • Slightly neglected

Flows exist. Campaigns go out. Results are… fine-ish.

But no one is accountable for asking:

 💌 Is this actually doing what we need it to do now?

When email has clear ownership, everything changes:
 – Priorities sharpen
 – Decisions get easier
 – Optimisation becomes intentional, not reactive

Email doesn’t need more volume.

It needs clearer leadership.

 #DTCMarketing #LifecycleMarketing #Retention #EmailMarketing #FounderLessons

Real-life email moment I keep seeing 👇

A beautifully designed campaign…

...that goes to everyone.

Same message.
Same timing.
Same CTA.

Missed opportunity.

Even light segmentation (engaged vs lapsed, first-time vs repeat) can:
 – sharpen relevance
 – improve confidence in the channel
 – make results easier to explain internally

You don’t need complex logic.

You need thoughtful intent.

 #EmailExamples #LifecycleMarketing #DTCEmail #CRMStrategy #Retention

Good retention strategy doesn’t feel frantic.

It feels:
 • Calm
 • Intentional
 • Boring (in the best way)

🍒 You know what you’re optimising.
 🍒 You know why a campaign exists.
 🍒 You know which levers matter this quarter.

When retention is working, it doesn’t demand constant attention.

It quietly compounds in the background.

That’s the goal.

Not more activity — more confidence.

 #RetentionMarketing #LifecycleStrategy #DTCBrands #CRMLeadership #SustainableGrowth

Most of the brands we work with don’t come to us because email is new.

They come because:

 – it’s grown messy
 – no one fully owns it
 – confidence in performance has dipped

Our job isn’t to shout louder.

It’s to bring clarity:

What’s working, what’s not, and what’s worth fixing first.

#EmailMarketingAgency #DTCGrowth #RetentionStrategy #EcommerceFounders #Pepped

Sarah Clay

Hello, I'm Sarah Clay

Apparently, my about section is ‘the best we’ve ever seen’!  

🟣 ARE YOU HEAD OF MARKETING, HEAD OF SALES OR CEO?
Let's make your marketing efforts go much further using your most valuable asset.
I'll help you elevate your personal profiles to elevate the status and visibility of your company. 
I  teach and empower your teams to use LinkedIn to increase the brand awareness of the company. It’s called ‘Employee advocacy on LinkedIn’. 

We also manage company pages with our full content creation service. 

🟣 ARE YOU RUNNING A CONFERENCE OR INTERNAL EVENT?
Hire me as your speaker to:    
Empower and inspire your teams to use LinkedIn to spread your company message
Help your attendees understand how they can use LinkedIn more effectively

🟣 ARE YOU LOOKING FOR YOUR NEXT BIG ROLE?
We work together to reposition you to give you the best chance of getting the best job and the best pay.

🟧🟪 Are you using my 5 step TRUST model to maximise your company message?

Find your Tribe
Build your Reputation
Understand your audience
Don’t Sell, Shake hands
Tell people how you solve their problems

If posts on personal profiles get up to 561% more engagement than on a company page - wouldn't you like to get your teams out and about on LinkedIn?

DM me, let's chat about how I can teach your team how.

🧑🏻‍🦰 ABOUT ME
I trained as a lawyer - amazing life and business skills
I Produced TV and music videos - organising, negotiating, people management
I ran marketing and PR departments then set up my own social media agency which led me to training people how to use LinkedIn

❓ WHY WORK WITH ME?
🔶 Years of Marketing, PR, social media and being a business owner means I bring many other skills to help you truly master LinkedIn: 
design
branding
marketing
communication
content creation
employee advocacy programme manager

🔶 I'm an experienced conference speaker and a regular guest on podcasts, live and on line events -delivering learning in an exciting way for you and your team.

🗣 WHAT DO MY CLIENTS SAY? 
‘Sarah worked closely with our large team on boosting our reach. Within 2 weeks my engagement and impressions stats increased by 245%'

‘Sarah was able to explain the technical elements really simply to me and then worked with me to devise a plan tailored to my needs.’

📈 ARE YOU READY TO START?
🗣 Let's chat: http://bit.ly/4r8W9lb
✍🏼DM me here
📧 sarah@sarahclaysocial.com

Social Selling
LinkedIn trainer
Keynote Speaker
Employee advocacy
Business Development
LinkedIn for corporates
C-Suite personal branding
Good at making lists look pretty

LinkedIn trainer, LinkedIn instructor

Training employees and entrepreneurs how to leverage LinkedIn for Brand awareness, personal branding, content creation and lead generation on LinkedIn.
#LinkedInSimplified
#LinkedInTraining
#LinkedInTips

Don’t you just love a chance to dress up and witness some pomp and ceremony?!

I have to say, The Worshipful Company of Marketors are so good at all that, as I experienced at The Installation dinner this week. 

Saying farewell to our outgoing master Julian Boulding and welcoming in David Elmer as our new master. Also welcoming April Cowen as our new clerk.  

It was great to spend time with
Kevin Harris , Jarmila Yu, CMktr DipM FCIM FIDM MCIPR, Annie Brooks, Martin Ashton and Peter Rees  among others. 
 
Sadly I didn’t take many photos as I was too busy enjoying the moment, but here’s a flavour of the beauty and grandeur at Painters Hall. Oh, and apparently I broke the rules by showing my shoulders! 😳

Sarah 💜

I empower you and your teams to increase your company’s brand visibility by transforming you into thought leaders and ambassadors 🟪 Author ‘Employee Advocacy on LinkedIn’ 🟧 Keynote speaker 🟪 Cyclist 🚴‍♀️ Liveryman

No alternative text description for this image

‘Sarah, you need to lose the orange and purple hearts if you want to succeed in the corporate world.’

Said two men to me this week. 

They told me I was ‘too bright’ and ‘too in your face’ for the corporate world. 

Honestly - please - what do you think? 

Please vote but more importantly, comment below. This is a real dilemma for many - especially me right now. 

Thank you!

Sarah 💜 (eek!)

Should we ‘tone down’ our personality and colours to appeal to a corporate audience?  Full honesty please.

The author can see how you vote. Learn more

This year I want to share my knowledge and expertise with a wider audience. I want to do this by speaking at more events, all over the world. 

What better way to kick this off than by speaking at The Indie Summit in Bangkok! 🇹🇭

Launched in 2017, The Indie Summit The One Network has become one of the leading international conferences for owners and leaders of independent agencies.

Agency leaders come together from all over the world to learn, share experiences, and explore what’s next in marketing and communications.

Huge thanks to Julian Boulding for the invitation. 

I can’t wait to bring some LinkedIn energy to Thailand, and share what’s working right now (and what’s quietly stopped working), and to share my T.R.U.S.T. Advantage TM Formula with the audience. 

If you're an agency owner, please do check out the Indie Summit - and maybe I'll see you in Thailand!

Sarah 🟪 🟧

DSMN8 - The Employee Advocacy Platform asked me for my thoughts on their latest report: The World's Biggest Employee Advocacy Study.  

It’s a very comprehensive piece of work with some illuminating findings; two of which stand out for me. 

Personal content gets 9% more engagement than company page curated posts.

That’s 9% more eyes on your company page content by empowering your employees to post on LinkedIn. 

=>> Companies should build more “people-led” content into the mix.

Not every post, but even 1/3 with a personal angle will lift engagement across ALL company content.

=>> Biggest surprise: the highest engagement rates come from employees with 5,000 to 10,000 connections.

That’s such a good takeaway for leaders and teams who think they need “influencer numbers” before it’s worth showing up.

This is a great incentive for my clients to build their following, and hopefully it will inspire you to do the same!

Sarah 🟪 🟧

Here’s some LinkedIn maths for you.
You’ve probably heard the stat that companies can increase their LinkedIn reach by 561% when employees share content authentically.

But let's take it back a step, what does that actually mean in real life?

A 561% increase means you’re not adding a tiny bit on top. You’re multiplying the outcome.

If your company page post reaches 1,000 people…

=>> Up to 561% more reach could equate to 6,610 people seeing the same message.

1,000 + (561% of 1,000) = 1,000 + 5,610 = 6,610

The interesting part is not the number.

It’s why it happens.

When a real person shares something with even a line of context, it lands differently. It feels like insight, not an announcement.

Credibility, not “content”.

That’s trust at work, and in 2026 trust is the shortcut people use to decide who to pay attention to.

If you want the practical version of how to do this without making your employees cringe, feel pressured, or using copy and paste captions, message me to get access to my FREE monthly webinar.

Sarah 🟪 🟧

Turn your leadership team into credible industry voices, without it feeling forced.

Most leaders don’t need to become “content creators”.

They just need a simple way to show up as trusted experts, consistently, in a way that fits them.

My webinar tomorrow, The T.R.U.S.T Advantage TM is a practical guide to:

~ Building authority on LinkedIn without posting every day
~ Making leader visibility feel natural (and sustainable)
~ Linking that visibility to real commercial outcomes.

🟪 Tuesday 27 January
🟧 11:30am GMT / 6.30 am EST / 12.30pm CET

=>> Register here: https://lnkd.in/emyVwX2v

**Everyone who registers will receive a replay link valid for 7 days.**

I hear this a lot - and it was reinforced in a meeting I had yesterday. 
Things like: 

'LinkedIn is full of rubbish'
'It's becoming too self-promotional'
'LinkedIn is too 'business-y'

It doesn't have to be like this; LinkedIn can be a great place to hang out, meet interesting and relevant people and, of course, begin business transactions.

It's all about how you behave on the platform. 

In the words of Richard van der Blom on his post TODAY in fact: 

"Posts from accounts you regularly engage with get 3.2x more visibility than random viral content. A smaller, highly relevant niche network now outperforms a large but disengaged one. For reach AND lead quality."

What you put in is what you get out. 

So create a strategy around your LinkedIn activity. Be intentional, proactive and organised and you can actually begin to not only ENJOY being here, but you can also start to get business! 

Know someone who needs this message today?  Just send them this post and I hope I can help shift their mindset! 

Sarah 🟧🟪

TRUST is the biggest currency in B2B sales as we enter 2026.

If people don't trust us, they won't buy. Simple.

How can we use LinkedIn to create that trust?

*** Join me on Tuesday 27 January at 11:30am GMT // 6.30 EST // 12.30pm CET ***

I will help you understand how to do this in my free webinar, The Trust Advantage.

🟪 Register here: https://lnkd.in/emyVwX2v

Don't miss out! 

Sarah 🟧 🟪

taplio

The Battle

Georgie Carter

Sarah Clay

Followers

Posts

Engagements

Likes

Performance ScoreGeorgie Carter's LinkedIn Performance

Performance ScoreSarah Clay's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Georgie Carter

Sarah Clay

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Georgie Carter's LinkedIn Performance

Performance ScoreSarah Clay's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreGeorgie Carter's LinkedIn Performance